1. Elena Tamez
elenatamez98@gmail.com
Present Volunteer work in Nicaragua, Central America
Presenting helpful information to local residents in Spanish or
Nicaraguan Sign Language.
3/2005 – 12/2008 University of Michigan
Research Assistant - Data entry of applications. Participated in
facilitation of focus groups. Teaching classes promoting proper nutrition
during pregnancy.
Bilingual environment. (English/Spanish)
9/2004 - 1/2005 Manpower Staffing Farmington Hills, Michigan
Staffing Assistant - Data entry of job applications along with
verification of employment reference checks. Offsite administration of
skill set tests. Recruiting for a client with a large Hispanic base.
Interviewing and handling the needs of this client as well as the
individuals assigned to the client work site. Handling weekly check runs
for this client. Communicating effectively in Spanish both verbally and in
written form.
1/2003 - 6/2004 FlexBen Corporation Troy, Michigan
Customer Service Representative - Handling participant's questions in a
call center atmosphere. Effectively dealing with irate participants in
escalated situations. Adjudication and data entry of Flexible Spending
Account claims. Following compliance procedures along with client
specifications and explaining these procedures and current products to
potential and existing participants.
3/2001 - 4/2001 United Cerebral Palsy Association of Metropolitan Detroit
Translator (contract) - Translation of documents from English to Spanish.
Proofreading those documents for proper grammar and spelling.
6/1999 - 7/1999 United Cerebral Palsy Association of Metropolitan Detroit
Translator (contract) - Translation of documents from English to Spanish.
Proofreading those documents for proper grammar and spelling.

2. 4/1996 - 12/1998 NBD/Bank One
Senior Teller - Following cash handling and balancing procedures,
opening and closing accounts, training new tellers, sometimes keeping
track of vault cash. In addition, helped with translating and handling the
concerns of Hispanic customers.
11/1990 - 9/1993 NBD Bank
Teller - Following cash handling and balancing procedures and explaining
products and services to customers.
Education: 6/1990 Graduated from Highland Park Community High School
Skills: English, Spanish, American Sign Language (basic)
Nicaraguan Sign Language (basic)