Robin Jerome has over 10 years of experience as an administrative assistant and secretary, supporting medical offices and healthcare organizations. She has a track record of improving efficiency and meeting deadlines. Her areas of expertise include office management, HR assistance, customer service, cash management, collections, scheduling, and insurance processing. Currently she works as an administrative assistant for Ken R. Ashworth & Associates, answering phones, scheduling appointments, and assisting clients. Previously she held secretarial roles at Henry Ford Health System and Southgate Radiology, supporting clinics, customer service, and medical records departments. She is pursuing an Associate's Degree in Human Resource Management and is proficient in Microsoft Office and the EPIC medical records system.

1. ROBIN L. JEROME
771 Shadwell, Las Vegas, NV
(734) 818-9129  rjerome812@yahoo.com
ADMINISTRATIVE ASSISTANT / SECRETARY
Versatile administrative and HR assistant, with more than 10 years of experience supporting fast-paced
medical offices for organizations including a multi-billion dollar healthcare system. Positive
communicator, with established relationship building and problem solving skills. Excel in demanding
environments, with demonstrated success in improving organizational efficiency and meeting challenging
deadlines. Areas of expertise include:
Office Management  HR Assistance & Support  Customer Service & Guest Relations 
Cash Management  Collections  Time Management & Scheduling  Insurance Processing
Multi-Line Telephone Systems  Reception  Data Entry  File & Database Maintenance
PROFESSIONAL EXPERIENCE
Ken R. Ashworth & associates: July 2015-Present
Administrative Assistant / Secretary: Answer phones,schedule appointments, prepare paperwork,
assist clients , file paper work, mail, faxes,copies, cash management
HENRYFORD HEALTH SYSTEM,Various Divisions & Locations 2010-2015
Non-profit, managed care, health care organization with $3.7B in revenues.
Receptionist/ Secretary, Henry Ford Hospital Cardiology Clinic, Dearborn, Michigan (2011-2015)
Register and schedule patients using EPIC digital electronic filing system. Enter orders for patient tests
and obtain insurance authorization for procedures. Assist nurses and medical assistants as needed. Greet
and assist patients regarding procedures and paperwork. Perform administrative functions such as
copying, mailing, faxing, collections, cash management, and telephone reception. Process patient co-pays
and explain fees.
 Clinic has maintained a zero negative review rate due to outstanding customer service.
 Recognized EPIC super user and designated clinic trainer.
Customer Service Representative,Henry Ford OptimEyes, Southgate, Michigan (2011-2013)
Managed all customer service activities including greeting and registering patients, scheduling,
paperwork processing, filing, copying, faxing, and telephone reception. Assisted patients with filling out
HIPPA forms and consents for treatment. Verified insurances and obtained authorizations using Web-
DENIS and HAP websites.
 Generated $1,500+ as a children’s fundraiser participant.
 Nominated for Employee of the Month.
SOUTHGATE RADIOLOGY, Southgate, Michigan 2006-2011
Full-service Medical Diagnostic Imaging Center.
File Clerk, Records Department

2. Maintained and retrieved patient files. Burned MRI and CT images to disks, and traveled to doctors’
offices to deliver. Managed Dark Room and prepared films for doctors to read. Purged old files and
managed storage facility. Prepared patient charts and processed paperwork including medical releases.
 Consistently met organizational timelines and objectives.
EDUCATION
Associate’s Degree, Human Resource Management (expected graduation 2016)
Baker College, Allen Park, Michigan
TECHNICAL & SYSTEMS PROFICIENCIES
Microsoft Word, Excel, & PowerPoint
EPIC Systems Super User