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ZAID A. SHAMSI
6918 Eleanor Pl Darien, IL 60561
(630)664­5674 (C), Email: zaidashamsi@gmail.com
An articulate and innovative professional experienced in communications, strategy/analysis, project and
employee management with extensive work in medical billing and coding, HIPAA compliance procedures
and protocols, and managing third party clients.
Summary of Expertise
● Intervention/crisis counselor at Suicide Prevention Services Hot line. Crisis cases that included extreme
depression, suicide ideation, alcoholism, and domestic abuse.
● Creative and artistic with strong presentation and oral capabilities; outstanding verbal/written communication
skills.
● Knowledge of DSM 5, HCPC, and CPT coding.
● Emergency Medical Training that encompassed the usage of respiratory devices and resuscitation techniques.
● Billing, managing, and documenting third party claims that encompass both private and commercial
prescription plans.
● Trained/supervised pharmacy technicians. Efficient user of MS Office Suite
(Word/Excel/PowerPoint/Access)
● Proficiency in EHR­electronic health records­software. Specifically Helper Software, Rx Claims Software,
Frameworks, and Casamba.
Education
● 2009 BA (Bachelor of Arts) in Psychology Benedictine University, Lisle, Illinois
● Emergency Medical Certification and general College of Dupage, Glen Ellyn, Illinois
education requirements.
Professional Experience
Symbria Rx Services, Warrenville, IL ​September 2013­current
A long term care pharmacy providing pharmaceutical needs to skilled and assisted living facilities.
Pharmacy & Rehab Biller
● Proficiency with Frameworks Software in regards to patient management, client management, and third
party claims submissions.
● Familiarity with third party plans including but not limited to Indiana & Illinois Public Aid, Medicare Part
D Plans, commercial prescription plans, supplemental plans, hospice plans, and more.
● A thorough understanding of Medicare Part A and billing procedures associated with Medicare Part A
● Meeting deadlines for both skilled and nursing facilities in regards to billing statements.
● Understanding of hospice medications and billing procedures.
Catamaran, Lisle, IL October 2012 – May 2013
One of the largest Pharmacy Benefit Management companies in the country providing billing services for
hundreds of third party clients.
Prior Authorization Specialist
● Proficiency in RxClaims Software with regards to claims submissions, criteria verification, and
documentation and escalation of compound medication claims.
● Familiarity with drug formulary lists, brand/generic medications, drug classes and uses, and ICD­9

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codes.
● Coordination with third party clients. i.e. Tennessee Medicaid, BlueCross Blueshield, and BriovaRx.
● Proficiency in Medicare Part D procedures that include billing, documentation, and patient follow up.
● Problem­solve by identifying crises, devising multiple contingency plans, and synthesizing information
to report to management.
● PTCB Certified and licensed pharmacy technician.
● Adhering to federal guidelines in regards to Medicare Part D procedures.
*Short term employment via recruiter.
83rd Professional Group, Willowbrook, IL May 2009 – October 2012
Private clinic providing therapy and psychiatric medication to more than 500 clients and patients.
Office Manager
● Trained and supervised office interns to complete daily operations and project completion.
● Track and document clinic financials in quick­books software.
● Inputting CPT codes for therapists/psychiatrists in accordance with third party regulations.
● Retrieve and reconcile banking information and daily excel spreadsheets.
● Proficiency with helper software for patient account management.
● Managing clients, patients, software, office equipment, and other necessities for clinic maintenance.
CVS Pharmacy, Lombard, IL September 2010­October 2012
One of the largest retail pharmacy chains in the country.
Senior Pharmacy Technician
● Supervised and trained new technicians in third party billing procedures, prescription entry, and drug
inventory management.
● Demonstrated legal compliance with control substance medications.
● Delegated and supervised work flow procedures to ensure quality customer service.
● Effectively communicated with all necessary third party plans to obtain appropriate co­pays and approvals.
Walgreens Pharmacy, Downers Grove, IL May 2007­October 2010
The largest mid west retail pharmacy chain in the country.
Pharmacy Technician
● Selling promotional plans like the Prescription Savings Club.
● Performed a wide variety Pharmacy duties including prescription entry, billing, and dispensing.
● Resolved customer complaints in regards to insurance co­pays, incorrect medication, and other errors.