1. Joaquin J. Gonzalez
517 8th
St.  Anthony, TX  (915)248-9320  gonzalez9530@yahoo.com
 University of Phoenix graduate offering a strong foundation in software engineering and computer
support principles across multiple platforms.
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues.
 Quickly learn and master new technology; equally successful in both teamand self-directed settings;
and proficient in a range of computer systems, languages, tools and testing methodologies.
 Bilingual in English and Spanish.
 Proficient in basic computer hardware/software troubleshooting, and basic server configurations.
Experience
MITSUI SOKO-El Paso, TX
Shipping and Receiving, Forklift Operator (May 2015 to November 2015)
FIRST LIGHT FEDERAL CREDIT UNION – El Paso, TX
Helpdesk Technician (August 2014 to November 2014) Handled technical troubleshooting in a financial
institution, including systemcrashes, slow-downs, and data recoveries. Computer support for LAN and
WAN, installed new software on users’ computers, set passwords for users on various systems, locked
and unlocked users, configuredprinters, installed drivers, createdtemplates, set IP addresses for
devices and printers, and configured cash machines. Engaged and trackedpriority issues, with
responsibility for the timely documentation, escalation (if appropriate), resolutionand closure of
trouble tickets.
TIME WARNER CABLE- El Paso, TX
Warehouse Assistant (February 2014 to May 2014) Prepared part kits for technicians, pulled and
prepared orders for shipments.
HERITAGE COMPUTER SERVICES – Anthony, NM
Helpdesk Technician, (2003 to 2007) Handled technical troubleshooting within a small home-business
environment, including systemcrashes, slow-downs and data recoveries. Assisted in fixing clients’
computers by taking down client information over the phone and by observing and engaging in the
different methods used to repair the computers, consistently met high service standards.
Education
UNIVERSITY OF PHOENIX – Phoenix, AZ (online campus) Degree attained April 2014
B.S in Information Technology w/emphasis in Software Engineering  GPA: 3.6
KAPLAN UNIVERSITY – Davenport, IA (online campus) Degree attained October 2010
A.S. in Computer Information Systems w/ emphasis in Programming  GPA: 3.7
Technology Summary
Systems: Windows NT/9X/2000/XP/2003/Vista/7/8/10, Mac OS, UNIX
Databases: Access, Relational Databases, Oracle
Languages: Java, C#, Visual Basic, SQL, HTML, CSS,
Software: MS Office , MS Project, MS Visio, Lotus Notes
Targeting Computer Support Positions