The document provides a summary of Nancy Acosta's contact information, education, and professional experience working in healthcare customer service roles over the past 15 years. She has over 4 years of experience in bilingual customer service and medical translation between English and Spanish. Her experience includes working with insurance providers, dental offices, and in-home patient care.

1. Nancy Acosta
31 H Alpine Dr. Wappingers Falls, NY 12590
(410) 487 5225
nacosta9818@gmail.com
SUMMARY: Motivated bi-lingual (English and Spanish) professional with over four years of experience
in healthcare. Organized, detail oriented individual with four years of physician/provider/member
experience managed care insurance organizations. Proficient in MS Office, Word, Excel, Power Point
and Windows and ability to quickly learn proprietary data systems. The ability to work independently
and maintain a steady approach to the delivery of quality of excellence in Customer service.
EDUCATION:
Graduate, Thomas Jefferson High School, Brooklyn, New York. 1974-1979
Graduate, Instituto de Banca y Comercio, Mayagues, Puerto Rico. 1998-1999
PROFESSIONAL EXPERIENCE:
11/10 –1/15 Block Vision, Inc.,/Superior Vision Linthicum, MD
Bilingual Customer Service Representative (English/Spanish)
Responded to telephone inquiries in English or Spanish from members and/or providers for optometry
services with an emphasis placed upon verifying eligibility, confirming benefits, and facilitating the
referral/authorization processes for optometry services. Reviewed, completed, and directed
authorization log forms. I served as the initial point of contact for member complaints/grievances.
Documented and directed complex member issues to the appropriate management level. Documented
and logged calls in accordance with the guidelines established by administration and industry standard
business practices.
01/10 to 11/10, Adventure Dental, Baltimore, MD
Front Desk – Interpreter (English/Spanish)
Responsible for patient registration which includes patient demographics and verification of insurance
benefits. Answered incoming calls, schedule and or canceling appointments, translate for
provider/patient. Sterilize equipment for the hygienist and dentist.
11/07 to 6/09, College of Notre Dame, Baltimore, MD
House Keeper
Responsible for ensuring facility was clean for faculty and students.
11/07 to 2/09, Independent Caregiver, Baltimore, MD
Responsible for care of patients in their home.