1. ADRIANA ESPINOSA
486 Falcon Ave ▪Miami Springs, FL, 33166 ▪(305) 924-8440 ▪ADRIAESPINO@GMAIL.COM
JOB OBJECTIVE
Pursuing a challenging position within a corporate environment, utilizing administrative skills and abilities obtained
through my experience and education, with the opportunities for professional growth and development.
PROFESSIONAL EXPERIENCE
2010 – Present Comcast, Miramar, Florida, Customer Service (Sales), Hispanic COE
 Attending customers with cable issues, complaints, and inquiries.
 Selling cable, internet, phone service and home security.
 Directing comprehensive multilingual marketing and advertising to support clients expand their cable service.
 Merging, duplicating, and transferring information from one account to another.
2008-2009 Miami Dade Public Library System, Miami, Florida, Library Assistant I, Golden Glades Branch
 Open/close the circulation desk; process and issue library cards.
 Charge/discharges library materials and compile departmental statistics.
 Assist patrons by telephone and in person with routine procedural and directional questions.
 Assisted patrons with automated products.
 Screen new library materials for errors and make corrections as needed; barcodes and links materials as required;
edits records in bibliographic database.
 Verified patrons and circulation information by use of computer terminal; processes reserves; empties book drops
and returns materials to the designated branch for processing and re-shelving.
 Collect fines for materials and fees from patrons residing outside of the library taxing district
 Search Shelves for claim returns and reserves.
 Process donations paperbacks periodicals and rental books.
 Update items records in the computer for library materials.
 Assist with special projects programs or specialized library area checks-in and distributes mail; files materials.
 Maintained library materials and equipment in an assigned library area.
2007 – 2008 Miami Dade Housing Agency, Miami, Florida, Clerk 2, Private Rental Housing
 Customer service greeting and directing tenants and landlords; opening and distributing mail.
 Responding to tenant and landlord complaints and assisting with rental increase issues.
 Processing rental increases and delegating as appropriate.
 Answering a high volume of telephone calls and taking messages.
 Looking up tenant files and maintaining inventory of files.
 Faxing and scanning documents; making copies of vouchers for tenant files and quality control.
 Assisting with client briefings.
 Making copies of HAP contracts to mail to landlords and tenants.
 Sorting documents and assigning initial surveys to case workers.
 Data entry of reports and intake forms from Customer Service Center.
 Establishing and maintaining an extensive filing system of re-exams and reorganizing files as required.
2005 – 2007 Gordon Dental, Miami Beach, Florida, Front Desk Clerk
 Answering high volumes of telephone calls to include patients’ complaints, emergencies and inquires.
 Confidential data entry patient information; printing daily report deposit slip/batch credit report to close office daily.
 Verifying patient coverage and scheduling appointments; checking patients in/out; receiving and entering payments.
 Printing recall reports and sending cards to remind patients of their next cleaning and examination.
 Printing and distributing schedules for doctors and hygienists, claims and pre-authorizations for insurance companies.
EDUCATION
2007, Spring Miami Dade College, Miami, Florida, Microsoft Office Course, Computer Applications for Urban Services
1998 – 2000 Miami Dade College, Miami, Florida
1994 – 1998 Miami Beach Senior High School, Miami Beach, Florida
SKILLS Fluent in Spanish (read and write). Computer savvy: Windows and Mac.
*References are available upon request.