1. DONNA L FAULKNER
8930 89TH
Street Circle
Cottage Grove, MN 55016
(651) 785-7235
donna.l.faulkner@gmail.com
AREAS OF EXPERTISE
Assured ongoing compliance of credentialing standards.
High-volume management of constantly changing tasks.
Analytical and financial skills.
Proven excellent customer service.
Multi-year experience medical transcription.
Multi-year experience as a medical secretary and/or health unit coordinator.
Confidentiality of patient/client information (HIPAA).
Planning and organizational tasks.
Supervised many individuals including those with disabilities.
Strong leadership skills.
Effective time management skills.,
Software Skills: Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft
PowerPoint, SalesForce, Facets, some Citrix, past history with WordPerfect.
JOB HISTORY/DUTIES
Credentialing Coordinator
Optum Corporation
Eden Prairie,MN
Start Date: 11/27/13 End Date: 8/6/15
Credentialed behavioral health providers for United Behavioral Health/Optum/Tricare including but not
exclusive to physicians, physician assistants, advanced practice nurses, certified nurse specialists,
psychologists, social workers, and counselors. Ensured all required documentation is appropriately filed
and maintained in various credentialed/privileging databases per federal and state guidelines. Entered
and maintained accurate practitioner data/information within the various credentialing databases such as
NPDB, Death Master ensuring all practitioner credentialing files contain the necessary
documentation/verifications review standards. Reviewed all expirable items and ensured that all
practitioner's licenses, DEAs, controlled drug certificates for certain states, professional liability insurance,
board certification(s), hospital affiliation(s), and other certifications as appropriate in a timely fashion.
Processed and oversaw initial accreditation for clinical privileges and UBH membership for entire US.
Processed and oversaw reappointment (reaccreditation), reviewing for any patient complaints in addition
to ongoing license, DEA, CDS, board(s), insurance are in compliance. With all Tricare providers (half of
the US), all pertinent extra requirements obtained and placed in databases. Maintained knowledge of and
complied with all relevant laws, regulations, policies, procedures and standards. Reviewed and analyzed
relevant information from various sources to develop new information. Identified primary and secondary
authorities to validate the research. Effective management of projects, deadlines, and work load
prioritizing. Familiar with medical terminology and medical spelling. Maintained confidentiality of all
information.
Health Information Specialist
Minnesota Visiting Nurse Agency
Minneapolis,MN
Start Date: 01/2005 End Date: 11/2011
Maintained all MD orders for signature and notification, sending out and receiving orders on time.
Reviewed and edited all Medicare orders for specific documentation. Maintained and credentialed all
MDs, DOs, CNPs in organization list, assuring ongoing compliance with accreditation standards. If a
provider had any alerts, researched further in various online databases or via mail if necessary. Tele-
electronically submitted documents to state (OASIS/HAVEN) for all Medicare and federal medical
assistance clients. Edited tele-electronically submitted documents to be compliant to federal standards,
both for content and on time. Maintained OASIS database. Ran various reports from OASIS/HAVEN for
agency. Helped determined scope of internal audits for nursing. Liaison for HAVEN with MVNA. Liaison
for HCMC and other hospitals, clinics, agencies with MVNA. Researched all non-returned documents and

2. DONNA.L. FAULKNER RESUME 2015
subsequently resubmitted documents with subsequent documentation. Administrative assistant to
manager/director. Created and maintained documents for manager/director including Power Point
presentations. Created and maintained Excel databases for sending out orders to MDs. Managed and
maintained organization database for use in main software for MVNA. Provided good customer service.
Answered telephone calls. Filed and maintained paper files. Maintained electronic files. Proven ability to
work with constant change in priority, showing effective time management skills. Ability to work
independently without direction. Self-starter. Created many documents to help nursing managers (such
as 485s to be done over holiday season) to help managers know which nurses needed help and staffing
needs. Demonstrated ability to stay calm under pressure. Attended meetings and took notes, creating
minutes of meeting. Maintained confidentiality of all information. Familiar with medical terminology,
medical spelling, and coding.
Health Unit Coordinator
Augustana Nursing Home
Minneapolis,MN
Start Date: 11/2003 End Date: 01/2005
Ordered all labs as necessary, keeping track of ongoing labs. Arranged MD, transportation, and other
appointments as needed. Determined payer source for needed appointments. Liaison between client,
MD, insurance company, nurses, families. Maintained electronic and paper files of all clients. Answered
telephone calls in call center environment. Ability to work independently without direct supervision.
Attended meetings and took notes, creating minutes of meeting. Maintained confidentiality of all
information.
Vending Room Supervisor (TCF Arena)
Aramark Corporation
Minneapolis, MN
Start Date: 3/10 End Date: present
Count beginning inventory, beginning money. Input orders into computer, obtain money for orders.
Order inventory as needed. Problem solve computers, printers, maintenance items as needed. Ability to
think fast, reprioritize, and act fast in a calm manner to whatever situation. Ability to work in a very fast
pace. Supervise 30 people including workers with disabilities. Hold employees accountable for actions.
Work with multicultural, multiethnic, multi income level employees and patrons. Count ending inventory,
ending money, and compare against orders in computer, balancing at end. Customer service skills at all
times. Answered telephone as appropriate.
EDUCATION
DEGREE: Bachelors Degree
Major: Urban Studies (Land Use Planning/Geography)
Minor: Economics/Accounting
Macalester College, St. Paul, MN
Major: Medical Secretary
Anoka Area Vocational Technical School, Anoka, MN