1. 972.998.1195 planowildcatfan1@gmail.com
3002 Deep Valley Trail, 75075
Profile
Empathetic, Compassionate, Customer Service Oriented, Technical Writing Experience, Listening Skills, Persistent,
Resilient, Able to handle High Levels of stress, Organized, Flexible, Adaptive, Able to walk-through guidance, process
details and record information, Communication skills at high level, able to negotiate, Love to help all levels of
customer demographics, Technical Oriented, Put my “Smile” to my voice, Loyal, Able to be flexible and adaptable t all
types of metrics, Passion for helping customers solve their issues
Experience
Self Employed - Web & IT Support - Koelling, Inc. , Plano, TX - May 2015 - Present
Provide technical support for DNS Services and Email setup with MX record management, ( Web Site Builder Support
and new website development, CVENT Registration, Citrix Goto Training & Meeting setup
Sales & Marketing Assistant — Holmes Murphy & TIG Commercial Insurance, DALLAS, TX- !/2015 THRU JUNE 2015
Outbound call support for identifying and attracting new potential customers of Commercial Insurance in Construction
and/or Auto Dealers
Technical Support II SOS, AT&T Uverse Services, Richardson, TX, April 2013 - Dec 2014
Provided highest level of Inbound & Outbound Technical Support for Internet, CVOIP, & TV Services, Diagnosis,
Resolve issues, and Setup Dispatch for repair
Technical Support Level II, Pinnacle Group, Richardson, TX December 2011- April 2013
Contract support for AT&T Uverse as above until contract expired - chosen by AT&T for full-time hire (1 of 23 chosen
out of 195 original base)
Completed Certification for Massage Therapist (Kekino Academy), Medical Assistant - Richland
College, 2009, Medical Billing & Coding - Collin College 2010
Medical Unit Secretary, Kindred Hospital, Dallas Texas - !0/2007 - 7/2008 - Manage Desk - Process
Doctors orders and Patient Record, Answered Patient calls and Incoming Calls (Branch closed)
Education
El Centro College - Associates in Health Education 2007- Invasive Cardiovascular Specialist - - Honors program -
Student Leader of Year 2007, Phi Beta Kappa President, PBK Hall of Fame
Stephen F. Austin State University, Bachelor of Science in Education 1982 - Physical Education Major - General
Business Minor (Emphasis in Computer Science)
Skills
Customer Service, Technical Troubleshooting and Writing, Apple MacBook Pro, iPad, iPhone 5 & 6+, Port Addressing,
Listening, Word/Pages, Excel/Numbers, PowerPoint/Keynote, iTunes, Mail/Outlook, SnagIt, Adobe PDF, FaceTime,
Database Knowledge, Instructor, Mentoring, and Courseware Development, Mac OS X, Windows OS X , Setting up
electronic devices, Hardware support, Network design, cabling systems (Cat 3-6 and Coax), Wireless functions, Visio,
and Project Management software plans. Able to help build websites with basic website building software. Photoshop
Express, Nuance, Cvent Registration, and other various assorted App software, Build PDF Brochures. Have dealt with
Unix, Linux, Network Security, Firewall & Malware removal in the past, RFP Support & Writing, Inbound & Outbound Call
Support, Manage & Support Customer complaints and Issues, Produce Reports, Meet Metrics. Medical terminology and
process trained.