Administrative Coordinator/Administrative Assistant professional

1. Hector B. Santana
2141 Starling Ave, Apt 201
Bronx, NY 10462
646-374-7661
hblue2020@aol.com
Professional Skills
 Fluent in English and Spanish
 Detail-oriented goal-driven leader who maintains a productive climate and confidently motivates,
mobilizes, and coaches employees to meet high performance standards
 Personable professional whose strengths include cultural sensitivity and an ability to build rapport
with a diverse workforce in multicultural settings
 Skilled in Microsoft Outlook, Word, Excel, PowerPoint, and Publisher
Experience:
ABM , New York,NY
12/2015 – 4/2016 Return To Work Coordinator
 Developed and implemented a Return to Work program while educating the work force
 Monitored the transition to work plan by documenting and implementing the duties the employee
will be returning on until the employee is cleared to return to work without restrictions
 Educated the employee on his or her workers comp benefits and progress
 Acted as the point of contact between the employee and Workers Comp plan adjuster
 Coordinated claims case management with physicians and other health care professionals
 Identified cases in need of medical management and requiring workplace surveillance
 Evaluated injured employees’ compliance with prescribed physical therapy regimens
 Handled all Spanish phone calls
Empire State Building Trust Co., NewYork,NY
09/2015 – 12/2015 Administrative Assistant / Sales Representative
 Responsible for interfacing with customers and prospective clients by phone, fax, and email
 Responsible for receiving, processing, and invoicing new orders
 Handled all customer complaints
 Assisted in all group tours throughout the Empire State Building
 Handled and monitored all refunds and donation requests
 Distributed all commissions for outside vendors
CenterLight Healthcare (through Axion LLC), Bronx,NY
06/2015 – 09/2015 Administrative Assistant
 Managed the day-to-day calendars for the company Chief Compliance Officer and SVP of
Finance and Administration
 Answered telephone for the Chief Compliance Officer
 Filed and recorded corporate documentation and obtained signatures for financial documentation
 Coordinated agendas from various departments for staff meetings
 Sorted and distributed incoming communication data including faxes,letters, and e-mails for the
Compliance Department
 Prepared Microsoft Excel spreadsheets with patient information for audit purposes

2. Hospital for Special Surgery, New York,NY
07/2012 – 12/2015 Administrative Coordinator/ Patient Service Coordinator, International
 Provided smooth outpatient and inpatient flow in such areas as financial screening, appointment
and procedure scheduling for international patients
 Managed the flow of heavy phone lines
 Organized office meetings and events
 Received and distributed incoming mail or materials to appropriate offices and staff
 Delivered exceptional customer service to patients, families, and health care providers
 Handled customer service related issues and patient complaints
 Placed orders for office supplies, services, and equipment maintenance
 Processed Invoices,Vouchers, and Purchase Orders.
 Determined purchasing needs and evaluated samples, products, and services
 Managed Year-end Invoices and Budget
11/2010 – 07/2012 Sports Rehab Managed Care Liaison
 Assisted 20 therapists and managed the daily schedules of 5 different therapists
 Verified patients health insurance benefits for assessment of physical therapy
 Promoted the benefits and features of the hospital at various events
 Controlled the flow of heavy phone lines
 Trained in Medicare and HIPAA compliance
 Greeted and assisted visitors
 Dealt with customer service related issues and patient complaints
 Performed clerical task such as word processing, data entry, filing, copying, and faxing
 Processed monetary transactions
07/2010 – 11/2010 Temp - Pediatrics Registrar
 Registered new and existing patients
 Maintained patient records and scheduled appointments
 Retrieved patient charts and filed on a daily basis
 Updated Discharge files as needed and gathered updated prescriptions
 Provided exceptional customer service to patients, families, health care providers, and staff
Latino Commission on AIDS, New York,NY
03/2010 – 12/2014 Volunteer
 Assisted with informal and formal outreach, discussion groups, creation of safe places,social
opportunities, and social marketing to reach a broad range of HIV-positive and HIV-negative gay
and bisexual men
 Performed data entry and other duties as assigned
H.E.R.E.I.U. Welfare/Pension Funds, New York,NY
11/2006 - 10/2009 Benefits Educator/Administrative Coordinator
 Scheduled benefit presentations at various locations for the fund
 Maintained a daily walk-in log and handled an eighteen line switchboard
 Provided comprehensive welfare and pension information to clients, providers, unions,
employers, and others
 Conducted research on eligibility of client benefits
 Verified benefits and translated legal documents to enroll clients
 Investigated welfare and pension employer-billing issues as necessary
 Placed orders for office supplies, services, and equipment maintenance
 Processed Invoices,Vouchers, and Purchase Orders; Closed out year-end invoices
Hostos Community College – A.S. - Early childhood education