1. William E. Green
Address: 11575 City Hall Promenade Apt #411
Miramar, FL 33025
greenwilliam15@yahoo.com
Phone: 786-475-8047
Education
Oct 2009-Oct 2011 Florida Institute of Technology
 B.A. Business Administration
Work Experience
Xerox,Richmond, VA Apr 2014-Apr 2015
Eligibility Specialist
 Account Manager
 Processed and reviewed time sensitive personal applications
 Gathering information for public assistance programs
 Determine eligibility for public assistance
 Head of decision making for state funds eligibility
 Worked under strict deadlines
 Time management
 Arrived early and stayed late to meet goals
Capitol One, Chester,VA Oct 2012- Apr 2014
Sr. Risk Coordinator
 Contact customer about extremely delinquent accounts
 Service accounts,update information
 Customize a program to best help an individual customer meet their financial needs
 Push myself to reach goals set for me each month
 Help teammates understand new and old policies
 Assist teammate with complex calls to come up with best solutions
SunTrust Mortgage,Richmond, VA Mar-Oct 2012
Mortgage Default Loan Specialist (Contractor)
 Reviewed FHA loans that were in default
 Made sure loans were accurate before being submitted to HUD
 Revised FHA post foreclosure claims via CMAX claim system and Lending Portal software
Vangent (US Dept ofHealth and Human Services contractor) Chester,VA June 2010-June 2011
Customer Service Representative
 Account Manager
 Maintain knowledge of Federalregulations and policies on healthcare.
 Maintain confidentiality of personal information based on government guides.
 Answered questions about Medicare Plans A,B, and D
Virginia State University,Petersburg,VA Sept 2007-Jun 2008
Presidential Intern (Office of the Provost)

2. US Department ofEnergy,Germantown, MD/ Washington D.C
Summer 2007
IT Intern (Office of Fossil Energy)
Virginia State University (Office ofInternational Ed., Petersburg, VA 2005-2007
Work Study (Administrative Assistant)
Skills
Clerical: Types 60 wpm, Data Entry-10 key and alpha numeric, answering a high volume of phone calls
Software: Microsoft Office, Virginia Case Management System (VaCMS),Oracle, CMAXand Lending
Portal, Collage, and Dreamweaver
Additional Skills: Screen Acting
Volunteer Work
Diversity Thrift Store in Richmond, VA (Volunteer)
Special Olympics Petersburg,VA (Volunteer)
Rebuilding Together Richmond (Volunteer)