1. Alicia E. Eldridge
41 Ivy Circle Apt F  West Haven, CT 06516  203-675-4159  aliciaeldridge71@gmail.com
Key Skills
 Well rounded background in human resources, training, safety, operations and consumer affairs.
 Excellent experience developing and implementing a variety of corporate regulations, including those
that must comply with corporate, state, or federal agency guidelines.
 Skilled in developing department billing and creating department objectives.
 Experienced in writing and delivering presentations for executive meetings.
Professional Experience
Yale New Haven Hospital, 175 Sherman Avenue, New Haven, CT 06511
Office Assistant, November 2005 – Present
 Responsible for seamless operation of front-desk reception and patient in/out processing functions.
 New Haven city daily bulk reports; daily analysis of orders report and contingency appointment
scheduling for a two-week period.
 Medical chart retrieval, prep, and re-filing; print demographics screen for all scheduled appointments.
 Forms and Out Guide monitoring; FFS documentation/charges.
 Scanning specialty letters and attaching in Systoc.
 Maintain patient confidentiality according to HIPAA regulations.
 Order office supplies and support employee data entry needs.
 Patient Registrar.
 Appointment Scheduler, multi-line phone operator.
 Meet and Greet patients and visitors.
 Electronic Medical Records.
 Data Entry, Verify Patient Demographics, Accounts Receivables.
 Other Office Assistant duties.
Comprehensive Orthopaedics, 863 North Main Street Ext., Suite 200, Wallingford, CT 06492
Medical Receptionist, February 2002 – December 2004
 Managed account receivables.
 Prepped medical charts and entered diagnosis coding.
 Worked with Microsoft programs and IDX medical system.
 Facilitated employee meetings; created department objectives in accordance with company goals .
 Maintained OSHA logs; researched incidents at job site and reviewed regulations for appropriate
course of action.
Project M.O.R.E. Incorporated, 830 Grand Avenue, New Haven, CT 06511
Case Manager/Court Liaison, May 1994 – February 2002
 Provided case management for children and families considered to be at high risk.
 Responsible for crisis intervention, assessment of clients, developed and coordinated client-centered
plans, counseling, and follow-up.
 Served as advocate for clients’ legal rights to ensure receipt of benefits and services.
 Served as information resource for clients, families, agencies, and the community.
Community Action Agency of New Haven, 781 Whalley Avenue, New Haven, CT 06515
Customer Service Representative, April 1993 – January 1994
 Organized volunteer resources, managed member database, research and analyzed data.

2.  Wrote New Employee Reference Guide to help new hires to learn about the company, its goals and
key personnel.
 Provided support and motivation for individual client delegates.
Education
Undergraduate studies in Business Administration 1990-1991
Computer Processing Institute – Diploma: Information Processing