1. Isaiah Barnett
8221 Pickering Avenue,Philadelphia,PA 19150 isaiahbarnett238@yahoo.com
(610)3083807 or(570)6667599
Summary
 Over 5 years of management experience that demonstrates negotiating skills, resolving customer concerns and
troubleshooting issues.
 Strong communication and interpersonal skills both oral and written to convey information effectively to customers and
employees.
 Proven ability to perform multiple tasks accurately and efficiently under time constraints.
 Able to handle a high volume of customer calls and/orconcerns in a fast-paced environment with minimum supervision,
while maintaining emphasis on the quality of customer service.
 Strong analytical skills in meeting quality standards for customers and satisfaction.
Education
Grand Canyon University- Graduate Student in Criminal Justice w/ Legal Emphasis
Susquehanna University- Bachelors of Arts,Political Science, 2008-2012 (Completed)
Professional Work Experience
Case Manager-Eligibility Specialist 01/2015-07/2015
Child Care Information Services (Main Location) –Philadelphia, PA
 Managed assigned cases offamilies determined for eligible subsidized funds.
 Maintained a case database of all clients in the Department of Public Welfare and PELICAN.
 Conducted required face-to-face meetings with families to educate families their rights and responsibilities.
 Managed confidential information such as (FBI and Child Abuse clearances) and utilized Microsoft Excel spreadsheet to input
information.
 Conducted Power point presentations regarding important documentation required to become licensed providers.
Customer Service Representative 1/2015-5/2015
Burpee Seed Company (Call Center)-Warminster, PA (Part-Time seasonal)
 Conferred with customers by telephone in order to provide information about products and services,to cancel accounts,or to
obtain details of complaints.
 Resolved customer service and billing complaints, by exchanging merchandise, refunding money, and adjusting bills.
 Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planed
adjustments.
 Managed records of customer transactions,recording details of inquiries, complaints, and comments.
Inventory Management Specialist- 05/2014-12/2014
Wal-Mart – Philadelphia, PA (part-timeTemp)
 Coordinated inventory requirements and tracked the transportation and distribution of inventory.
 Supervised reporting of inventory surplus,product returns, and damages, restocking and filling order forms.
 Examined accurate inventory controls by categorizing merchandise in bins by department, labeling overstockmerchandise,
scanning merchandise daily, adjusting inventory levels in the perpetual inventory system,and executing company programs.
 Analyzed pricing trends on company products and reviewing purchase and billing data.
 Oversaw inventory with the use of computerized inventory systems.
Legislative Assistant 7/2011-4/2014
Pennsylvania House of Representatives (District Office)
 Interviewed clients daily to obtain all necessary information to determine eligibility for public assistance.
 Processed PENNDOT vehicle registrations, titles, and renewals and unemployment claims.
 Prepared newsletters,press releases, speeches,citations,and letters of recommendations for outstanding local
accomplishments and family milestones.
 Performed administrative functions such faxing, filing, photo-copying,bulk mailing preparation and phone answering.
 Conducted face- to- face meetings with constituents and families with needed and available community resources.
 Managed records of clients with the Department of Public Welfare and ensured data was complete and accurate into agency
database.
References
Available upon request.