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Caryn Doe
Professional Summary
Seasoned Customer Service Representative with more than 6 years of experience in fast-paced office
environment. Excellent communication and organizational skills. Track record of achieving exceptional
results in personal property management and administrative office work.
Skills
 Clerical  Active Listening
 Customer and Personal Service  Reading Comprehension
 Time Management  Administration and Management
 Property Management  Judgment and Decision Making
 Monitoring  Troubleshooting
Experience
Sr. Customer Service Representative 4/2/15 to Present
Analytic Insight - Lewiston, ME
 Calling patients on a multi-line phone to rate services in order to obtain better future
service.
 Data Entry using Excel, utilizing MS Word typing letters.
 Scheduling Employees.
 Light Bookkeeping.
 Ten Key data entry.
 Courier Service, Logistics using FedEx.
 Performed light maintenance to the call center room.
 Personal Assistant.
 Editing, Proofreading and Binding Proposals.
 Dictation, payroll and training new employees.
 Use computers for various applications, such as database management or word
processing.
 Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
 Create, maintain, and enter information into databases.
 Complete forms in accordance with company procedures.
 Operate office equipment, such as fax machines, copiers, or phone systems and arrange
for repairs when equipment malfunctions.
 Maintain scheduling and event calendars.
 Review work done by others to check for correct spelling and grammar, ensure that
company format policies are followed, and recommend revisions.
Assistant 6/4/12-01/09/2015
Keiser Homes - Oxford, ME
 Duties include painting all surfaces.
 Caulking each joint and seem to seal all cracks before sanding them down.
 Filling each nail head with matching wood putty until it is invisible.
 Ability to multitask.
Customer Service Collection Specialist–Call Center 5/2011 to 4/2012
XXX Mountain View Road. Oxford, ME 02270 | Phone: XX-4X1-X613 |Email: CarynDoe@yahoo.com
Credit Collection Services - Oxford, ME
 Call Center Correspondence, billing, record keeping, following up, maintained
confidentiality between the customer and the agency, data entry, ordered supplies.
 Possesses outstanding organizational skills and works well under pressure.
 Able to switch between multiple computer screens when handling accounts.
 Handled outbound/inbound calls at the customer service desk to update all client files on
billing and payment issues.
 Ability to multi-task, answer multi-lined phones professionally, met deadlines.
 Handled service requests, filing, faxing, phones, coping, interoffice messaging.
 Provided support to other members of the team.
 Arrange for debt repayment or establish repayment schedules, based on customer
financial situations.
 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits
to solicit payment.
 Receive payments and post amounts paid to customer accounts.
 Advise customers of necessary actions and strategies for debt repayment.
 Persuade customers to pay amounts due on credit accounts, damage claims, or non-
payable checks, or to return merchandize.
 Locate and monitor overdue accounts, using computers and a variety of automated
systems.
 Answer customer questions regarding problems with their accounts.
 Negotiate credit extensions when necessary.
Home Health Aide-CRMA 6/2004 to 8/2010
Good Neighbors Inc. - Paris, M.E.
 Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
 Administer prescribed oral medications, under the written direction of physician or as
directed by home care nurse or aide, and ensure patients take their medicine.
 Check patients' pulse, temperature, and respiration.
 Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles
and with dressing and grooming.
 Care for patients by changing bed linens, washing and ironing laundry, cleaning, or
assisting with their personal care.
 Plan, purchase, prepare, or serve meals to patients or other family members, according to
prescribed diets.
 Accompany clients to doctors' offices or on other trips outside the home, providing
transportation, assistance, and companionship.
 Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
 Perform a variety of duties as requested by client, such as obtaining household supplies or
running errands.
Customer Service Assistant 2001 to 2004
Dead River – Bridgeton, ME
 Assisted all customers in pumping gas.
 Cashiering, possessed the ability to handle all mathematical calculations.
 Stocking shelves.
Front Desk Receptionist 6/1996 to 8/2001
AT&T,INC. – Jacksonville, FL
 Correspondence, updating billing records,record keeping, and ensuring clients paid their bills on
time, cancellation notices, data entry, ordering supplies.
 Ability to answer multi-lined phones professionally, meet deadlines and worked under pressure
with minimal supervision.
 Excellent communicator with both staff and customers.
 Possesses outstanding organizational skills.
 Knowledgeable in common office systems, handled service requests, filing, faxing, phones, coping,
interoffice messaging and scheduling appointments.
 Provided administrative support to other members of the team.
Education
Warren County Vocational Tech High School, NJ
Major: General Education
Diploma
Licenses & Certifications
C.R.M.A.,D.S.P,First Aide, C.P.R,Mandt, M.H.R.T.1
Additional Information
Salary Requirements: Negotiable

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Caryn Klein Example

  • 1. Caryn Doe Professional Summary Seasoned Customer Service Representative with more than 6 years of experience in fast-paced office environment. Excellent communication and organizational skills. Track record of achieving exceptional results in personal property management and administrative office work. Skills  Clerical  Active Listening  Customer and Personal Service  Reading Comprehension  Time Management  Administration and Management  Property Management  Judgment and Decision Making  Monitoring  Troubleshooting Experience Sr. Customer Service Representative 4/2/15 to Present Analytic Insight - Lewiston, ME  Calling patients on a multi-line phone to rate services in order to obtain better future service.  Data Entry using Excel, utilizing MS Word typing letters.  Scheduling Employees.  Light Bookkeeping.  Ten Key data entry.  Courier Service, Logistics using FedEx.  Performed light maintenance to the call center room.  Personal Assistant.  Editing, Proofreading and Binding Proposals.  Dictation, payroll and training new employees.  Use computers for various applications, such as database management or word processing.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Create, maintain, and enter information into databases.  Complete forms in accordance with company procedures.  Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.  Maintain scheduling and event calendars.  Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Assistant 6/4/12-01/09/2015 Keiser Homes - Oxford, ME  Duties include painting all surfaces.  Caulking each joint and seem to seal all cracks before sanding them down.  Filling each nail head with matching wood putty until it is invisible.  Ability to multitask. Customer Service Collection Specialist–Call Center 5/2011 to 4/2012 XXX Mountain View Road. Oxford, ME 02270 | Phone: XX-4X1-X613 |Email: CarynDoe@yahoo.com
  • 2. Credit Collection Services - Oxford, ME  Call Center Correspondence, billing, record keeping, following up, maintained confidentiality between the customer and the agency, data entry, ordered supplies.  Possesses outstanding organizational skills and works well under pressure.  Able to switch between multiple computer screens when handling accounts.  Handled outbound/inbound calls at the customer service desk to update all client files on billing and payment issues.  Ability to multi-task, answer multi-lined phones professionally, met deadlines.  Handled service requests, filing, faxing, phones, coping, interoffice messaging.  Provided support to other members of the team.  Arrange for debt repayment or establish repayment schedules, based on customer financial situations.  Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.  Receive payments and post amounts paid to customer accounts.  Advise customers of necessary actions and strategies for debt repayment.  Persuade customers to pay amounts due on credit accounts, damage claims, or non- payable checks, or to return merchandize.  Locate and monitor overdue accounts, using computers and a variety of automated systems.  Answer customer questions regarding problems with their accounts.  Negotiate credit extensions when necessary. Home Health Aide-CRMA 6/2004 to 8/2010 Good Neighbors Inc. - Paris, M.E.  Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.  Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.  Check patients' pulse, temperature, and respiration.  Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.  Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.  Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.  Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.  Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.  Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. Customer Service Assistant 2001 to 2004 Dead River – Bridgeton, ME  Assisted all customers in pumping gas.  Cashiering, possessed the ability to handle all mathematical calculations.  Stocking shelves. Front Desk Receptionist 6/1996 to 8/2001 AT&T,INC. – Jacksonville, FL  Correspondence, updating billing records,record keeping, and ensuring clients paid their bills on time, cancellation notices, data entry, ordering supplies.  Ability to answer multi-lined phones professionally, meet deadlines and worked under pressure with minimal supervision.
  • 3.  Excellent communicator with both staff and customers.  Possesses outstanding organizational skills.  Knowledgeable in common office systems, handled service requests, filing, faxing, phones, coping, interoffice messaging and scheduling appointments.  Provided administrative support to other members of the team. Education Warren County Vocational Tech High School, NJ Major: General Education Diploma Licenses & Certifications C.R.M.A.,D.S.P,First Aide, C.P.R,Mandt, M.H.R.T.1 Additional Information Salary Requirements: Negotiable