1. Joel Jones
 522 Apricot St. Stafford, VA 22554  (208) 550-7032  joeldjones6@outlook.com
SUMMARY OF QUALIFICA TION S
 Security Clearance: TS/SCI Polygraph
 Professional,collaborative,creative,and team and service-oriented
 Organizes,prioritizes,and works under pressureto meet project deadlines
 Familiarwith Defense Travel System (DTS)
 Proficientin Microsoftofficeto includeExcel, PowerPoint, and Word and Adobe Acrobat X
 Exceptional customer serviceskills
 Organized and thorough in all paperwork and data entry
 Ability to manage more than one task simultaneously
EDUCATION
COCHISE COLLEGE, Fort Huachuca,AZ, 4/2015 to 10/2015
Military IntelligenceAnalystCourse
INDIANHEAD ACACDEMY, Weiser,ID, 2011 to 2014
High School Diploma
PROFESSIO NAL EXPERIENC E
CSRA Client: Defense IntelligenceAgency 10/2016 to 1/2016
Role: Administrative Assistant/Registrar
 Maintain,input,update, and fileregistration and academic records for coursein-residentstudents, mobile training
teams, and any virtual system.
 Maintain liaison with servicetrainingpoints of contactto ensure quotas are filled in a timely manner and identify
servicetrainingrequirements.
 Responsiblefor maintainingand updatingthe student databaseand must formulate data into various reports and
graphs as required.
 Maintain and filereports and other information.
 Providestudents with correct and current welcome packets accordingto the coursein which they are enrolled.
 Providestudents with instructions to make travel arrangements.
 Provideword processingand other document preparation services.
 Manage largevolume of email traffic and phone callsdaily.
Teletech Client: Bank of America 2/2016 to 10/2016
Role: Administrative Associate
 Provides firstpointof contactfor customers.
 Assists Bank of America creditclients with their accounts by processingpayments and answeringcustomer inquiries.
 Responds quickly to positively resolvecustomer concerns and issues
 Manages and maintains Excel spreadsheets to track hours,complaints,and surveys fromcustomers.
 Enrolls customers in onlinebankingand financial center appointments.
 Registers employees for training.

2. J O N E S P a g e | 2
U.S. Army National Guard 2/2015 to Present
Role: Intelligence Analyst
 Utilizes information fromall intelligencedisciplines to determine changes in enemy capabilities,vulnerabilities,and
probablecourses of action.
 Prepares all-sourceintelligenceproducts to supportdecision-makers.
 Assists in establishingand maintainingsystematic,cross-referenced intelligencefiles and records.
 Receives and processes incomingreports and messages.
 Determines significanceand reliability of incominginformation.
 Integrates incominginformation with current intelligenceholdings.
 Prepares and maintains thesituation map.
 Analyzes and evaluates intelligenceto determine changes in enemy capabilities,vulnerabilities,and probable
courses of action.
 Drafts periodic and special intelligencereports,plans and briefings.