Melissa Stark has over 15 years of experience in the home healthcare industry, primarily working for Lincare in various roles including Inside Sales Representative, Area Trainer/Customer Service Representative, Center Manager, and Customer Service Representative. She has a track record of success in sales, training new employees, managing staff, and ensuring regulatory compliance. Her resume demonstrates strong communication, customer service, and technical skills.

1. MELISSA STARK
Mount Vernon, Washington 98274
425-892-3816
longlegs332003@yahoo.com
Work experience 07/2011 - 02/2018
Lincare Mount Vernon, WA
Inside Sales Representative
Helped to enhance patient compliance by providing effective clinical
support options. Establish ongoing communicatioins with
physicians and staff in efforts to help optimize patient care. Deliver,
setup and orient patients on the use of home respiratory equipment.
Verified patients insurance, answered incoming phone calls
10/2010 - 07/2011
Lincare Mountlake Terrace,
WA
Area trainer/Customer Service Rep
Trained new customer service reps on their position, current
systems/reports and insurance verifications. Answered all incoming
phone calls and addressed patient issues. Led conference calls for
the area and reported directly to the area manager. Setup patients
with respiratory equipment and orient them on the use of it
04/2010 - 10/2010
Lincare Seattle, WA
Center Manager
Managed staff of 7 employees. Interviewed, trained and supervised
quality candidates. Made sales calls on existing and potential
referral sources. Communicated with doctors, administrators,
directors of respiratory therapy departments and others responsible
for referrals. Implemented Lincare Safety Programs including
maintaining records in compliance with all Federal, State and local
regulations that apply to DOT and FDA. Completed inventory and
did purchasing of equipment and supplies. Responsible for the
profitability of the center and for implementing cost control.
07/2004 - 04/2010
Lincare Mount Vernon, WA
Customer Service Representative
Answered incoming calls from referral sources and patients.
Coordinated new patient delivery schedule within the serviced area.
Verified insurances and advised collections dept of required actions
for billing. Responded to new and existing patient requests.
Worked internal reports to gain business.

2. Education 06/1997
Johnson Creek High School Johnson Creek, WI
High School or equivalent
Languages Language: English
Spoken: Advanced
Written: Advanced
Read: Advanced
Certifications and
additional information
Top selling inside sales rep in the nation
# 1 for respiratory medication sales/achievement 2013 for Western
Division
Technically proficient in MS Word, Excel and AS400
Completing Inventory
Purchasing
Coordinating Schedules
Maintaining Records
Implementing Safety Programs