1. LANA SORRELL
lanasorrell@gmail.com
September 2,2016
Dear Hiring Professional,
Youmay be wondering why a former General Manager with overtwenty fiveyears of restaurant
management experience is applying for this position. If so, please take a moment to review my
qualifications. You'llsee that I have the required skills to transition into this new role. I am ready
for this career change and guarantee that my workwillexceed yourexpectations.
My previous experience workingas a General Manager forOlive Garden, gave me the ability to
interview and hire a diverse team, orientation and all new hire paperwork, ensure proper training
for all departments, order and receive inventory,write productiveschedules, roll out new
promotions, lead a clean a safe workenvironment. I have an excellent track record of growing the
business while controlling costs. My expertise in leading teams, as well as building great
relationships the guest’s, vendors, and team members wouldmake me a great addition to your
team.
Thank you, in advance, for your consideration.
Best regards,
Lana Sorrell
Lana Sorrell
lanasorrell@gmail.com

2. 210-378-1297
363 Willow Drive, McQueeney, Texas 78123
_____________________________________
General Manager
Responsible, energetic, and reliable restaurant manager, with over twenty five years
experience in all aspects of management. Seeking a position in a company to help increase
guest satisfaction and develop team members who have an intrinsic work value.
_________________________________________________________________________
Professional Experience
Olive Garden-New Braunfels, Texas 8/2010 to 8/2016
2014-2016 General Manager
 As General Manager I was responsible for the training and development for 3
managers and 120 team members.
 Consistently increasing guest counts and sales, while maintaining cost
controls in all areas, thus increasing performance earning over prior year.
 P&L reviews and training with my management team.
 Monthly schedules for restaurant managers.
 Maintained a clean and safe work environment with Total Quality scores well
below the company standards
 Developed team members to fit their leadership potential to create and
support a positive work environment through cross training. Developing
future leaders for Olive Garden.
 Final interviews on all potential new hires, Orientation and all new hire
paperwork.
 Guided manager on performance reviews for all team members and
conducted managers reviews.
8/2010- 2014 Restaurant Manager
(Sales, Service, Staffing & training, and Culinary)
 Maintained proper staffing quotient during tenure as staffing and training
manager.
 Sustained accurate schedules for team members to ensure guest delight and
team member time off requests while supporting our investor’s interests.
 Effectively supported proper training of all new menu and promotional
rollouts to team members.
 Organized inventory count sheets to streamline process for more efficient
and accurate counts.
 Awards: Diamond Club recipient 2013 and 2014. Trip to Italy Culinary
Institute of Tuscany based on performance in 2014.

3. __________________
Huisache Grill — New Braunfels, Texas 11/1997 to 6/2010
Restaurant Manager
Responsibilities included, but not limited to:
 Computerized the Beer and Wine inventory, creating variance reports for
shortages and inventory buy marks in order to optimize costs and keep
tighter control on shrinkage.
 Recruited, trained and scheduled a full working staff of up to forty-five crew
members. Weekly scheduling of managers, servers, and hosts.
 Accounts payable
 Coordinated special events with guest, hosts and staff; including pricing,
menu, beverages, table configuration, staffing, and guest confirmations.
 Resolution of customer complaints.
 Generated daily reports of sales, taxes, cash receipts and payouts, barter,
outside labor, and miscellaneous charges, to balance cash and make
deposits.
 Computer Skills: Microsoft word, Excel, Publisher, Micros
__________________
Jack In The Box — San Antonio Area 1/1990 to 4/1995
General Manager Seguin and Schertz stores
Job description started as team member but within one year of employment at the
store was as promoted to a manager. Within six months of manager experience,
promoted to General Manager of the Seguin location.
Responsibilities included, but not limited to:
 Directed 30 to 50 employees and managed P&L, sales, inventory, and cost
controls. Maintained high standards in sanitation and safety and complied
with regulatory guidelines. Increased sales for both stores
 Accounted for weekly inventory. Maintained food cost budget.
 Ordered all the food, packaging and equipment for my unit; maintaining
budget.
 Reported bi-weekly payroll to Main office. Meeting payroll budgets on a
weekly basis.
Training: Completed every step of training offered through Jack in the Box.
Awards: Cost controlawards, Manager of the Year.
Personal references available upon request