Shahriz Naseem is an experienced hospitality and customer service professional with over 6 years of experience in Pakistan and the UAE. He has worked in various roles such as facility supervisor at Emrill Company in Dubai, outlet manager at KFC in Karachi, and assistant branch manager at Dunkin Donuts in Karachi. Naseem has a B.Com degree and professional qualifications in customer service and guest satisfaction. He is skilled in guest relations management, reservations, inventory management, and complaint handling.

1. Shahriz Naseem
Flat # j-5 mayfair center
95 depot line saddar
Karachi, Pakistan
Cell:+92303-2997336 - +92342-3359048
shahriz.naseem18@gmail.com
Career Profile
I am a experienceguestservice,RestaurantManagement,customerCare professional inthe fieldof
hospitalityandCustomercare forlast6 yearsinPakistan(Karachi) &UAE.
Personal Profile
►GuestRelationshipManagement
►Planning&Organizing
►Bookingandreservationsparties
►orderingthe productandinventoryupdate
►Reporting to head officeregardingthe saleand
variances report
►CustomerNeedsAssessment
►CustomerFocused
►Handlingcomplainsof all typesinthe premises
► ConsensusBuildingLeader
.
Professional Experience
NUEMULTIPLEX
Currently working as facilities & food court manager.
Emrill Company with Emaar group of companies
(As a facility supervisor) Hotel & apartments 29th Jan 2013. _ 26thmarch 2014
In burj khalifa with 165 floors & princess tower world biggest residential tower
with 107 floors we are dealing
With 876 apartments, pool, gym, coffee shop, fine dining restaurant, super market, retail area
And games area etc Dubai-UAE
Responsibilities:
• Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift
Major Achievements
• Achieved Vest Employee Award 2011
• Raised tower sales 30% by utilizing new customer service and hospitality techniques.
KFC Jan 2011 – Jan 2013
KARACHI, PAKISTAN
 2 Years work as a outlet manager in KFC in different branches as well 3 months manager

2. training from KFC.
Responsibilities:
 Look after whole branch operations for each and every thing.
 Taking care of the customers by giving them valued services by the whole team.
 Maintaining cleaning standards and product quality as per company procedures and
standards.
 Arranging staff location as per required areas.
 Encourage the upcoming staff to be a good team player and be the part of the team.
 Control variances, wastages and inventory.
 Preparing all types of reports like sale report inventory check list etc
 And at last make sure that our customers, management and my team are satisfied from
me and my services.
Dunkin Donuts
24th
Oct 2008 –Dec 2010
*RESTAURANT MANAGER*
Motivated leader with 06+ years’ experience in organizing and managing services within
hospitality environment. Track Record of on-the-spot decision making and supporting the
employees. Focused on ensuring the guests’ needs while enforcing standards for individual
performance. Adept at general supervision, hiring, training and motivation of employees.
• Highly skilled in customer services through excellent operations and marketing efforts
• Hands on experience in managing restaurant functions to ensure exceptional customer
services
• Well-versed in analyzing areas of improvement in business and evaluating employee
performance
• Managed restaurant operations in terms of staffing and scheduling functions
• Greeted guests and make arrangements to seat them
• Ensured provision of service in terms of order accuracy and time management
• Interviewed, hired and trained personnel to work in a restaurant environment
• Ensured smooth coordination between the back-end and front-end activities
• Managed inventory and stocks and supplies
• Managed customer complaints and queries
Accomplishments
• Led a marketing campaign to solicit new business and succeeding by meeting set goals
effectively
DunkinDonuts Dec 2007– May 2008
Restaurant Assistant Manager
• Managed all areas of the operations during scheduled shifts
• Assessed staffing and recruitment needs

3. • Monitored procurement, storage, preparation, cooking, handling, and serving of food
• Planned and directed employee training programs
• Maintained cleaned and safe environment
Dunkin Donuts 24th
Oct 2006 –Dec 2010
Karachi –Pakistan
01 year worked as a counter person in Dunkin Donuts. Then permuted to shift manager
14 Months worked as a shift Manager in Dunkin Donuts. Then permuted to assistant branch
manager
21 months as an acting branch manager in Dunkin Donuts in different branches of Dunkin
Donuts.
Last appointed at Shone Circle main branch of Dunkin Donuts
Responsibilities:
 Managing whole branch operation, including auditing, inventory managing hiring
promotion and salaries of branch employees managing for preparing staff payroll,
credits records and account handling.
 Coordinating with ware house and Kitchen for order Booking and complain handling,
reporting to head office regarding sales and operation.
 Reporting to General Manager for daily sales and month projection and making
assessments.
 Compare reports in relations with other branches.
 Arrangement all type of Birthday Parties and Official meetings.
 And give Training to the Lower upcoming staff to fulfill their better job responsibilities.
SPECIAL SKILLS
• Excellent personal presentation and interpersonal skills
• Passion for exceptional customer service
• Profound ability to ensure that the highest standards of hospitality are established
• Multi-lingual – English
• Highly skilled in handling multiple guests simultaneously
• In-depth knowledge of general facilities and services of the hotel
• Able to multi-task effectively
COMPUTER EXPERTISE
• MS Office Suite
• Hotel property management systems
• Internet and Email
Academic Qualification
 B.Com from Govt. Commercial and Economic of College.
 Intermediate Govt. Commerce and Economic of College
 Matriculated from St. Paul’s English High School
 Awarded in Dawn Spelling Bee Competition 1st Prize in School Time.

4. Professional Qualification
 Attended a course on “PETHUM” CUSTOMER SERVICE.
 Attended a Certificate course on “Winning through Services”
 GUEST SATISFACTORY.
 AWARDED 1ST PRISE IN SPELLING BEE COMPETTION.
Personal Details
 Name : - Shahriz Naseem
 Date of Birth : - 31st May 1991
 Nationality : - Pakistani
 Marital Status : - Single
 Religion :- Christian