1. 2400 E. Cook Rd. Pansy, AL 36370 561-413-7242 aesstiles@hotmail.com
Sarah Stiles
Profile ___________________________________________________________________________________
Self-starting, decisive, and driven. Able to meet and exceed goals and demands under the most demanding circumstances.
A positive, ambitious, and competitive attitude that delivers exceptional results in any work environment. Able to
maintain a professional composure in any circumstance, delivering the most productive and beneficial results.
Skills Summary ____________________________________________________________________________
Veterinary Hospital Management / Computer Savvy / Customer Service / Scheduling/Appointment Setting /
Marketing and Sales / Event Planning and Coordinating / Report Preparation / Purchasing/Receiving / Billing /
General Office Skills Client Relation Building / Accounting/Bookkeeping / Team Building and Management / Record
Keeping / Payrol / Human Resources/Team Development
Professional Experience _____________________________________________________________________
Crossmark: Associate 05/2014-current
Taste and Tips rep: cooking and serving food/product samples to Sams Club members. I started with Crossmark as a Hills Pet Nutrition
Consultant in Hot Springs, AR then transferred to a different department after relocating here to Dothan.
Next Vapor Spot:Store Manager08/2014-06/2015
Hired as part time and moved my way up to management within one month. store was making 22k/wk whenI
started and 56k/wk when I resigned to relocate to AL. managed a team of 4, customer service, scheduling, marketing,
merchandising, store maintenance and cleaning, cashhandling, open/close procedures, reporting, goal achievement
success resulting in staff and myself receiving monthly bonuses.
C ountryside Animal Hospital: Hospital Manager 07/2012 – 11/2013
Performed all duties necessary to not only manage the hospital staff, inventory and business but contributed to the
hospitals growth, showing a +27% EBITDA for the fiscal year (compared to the prior FY EBITDA -7). My abilities to
lead the team and reduce costs/spending in a partnership with the managing DVM lead the hospital to record breaking
achievements throughout the year. The staff was awarded bonuses every quarter during the period of time I managed the
hospital.
Ba nfield Pet hospital: Practice Manager 07/2011-06/2012 Office Manager/Director of Pet Nursing
0 9/2007-09/2009
• Manage all aspects of full service veterinary hospital (10 staff members) in addition to performing as a client
service coordinator and veterinary technician.
• Created Hospital Marketing Strategies in addition to implementing those provided by corporate that led to an
increase in sales/services/new clients.
• In charge of Human Resources on the hospital level including recruiting, employee relations (scheduling, salary
increases,benefits, bonuses, training, progressive counseling), processing employment termination, payroll.
• Conduct meetings on the team, departmental and individual levels to initiate progress and efficiency, creating
weekly, monthly, and quarterly reports for staff and corporate, developing new ideas and incentives to increase
team productivity and sales.
• Communicate medical concepts to the client (pet parent) in a manner that ensures a complete understanding of
why their pet needs the treatment, how to provide comprehensive home care and the process, and what to expect
through the treatment plan leading up to recovery.
• Rapidly learn and master varied computer programs: Microsoft Office Suite, PetWare,Desktop,Internet, Sales
Point, and POSIM Inventory Analyzer.
• Overseeing building and equipment maintenance
Food Services/Customer Service/Sales
Hogs-n-Honeys 01-05, Friends Sports Grille 05-07, Party Hut 07 (employed concurrently with
Friends)
• Oversee establishment operations: as a bartender, cashier, staff training, customer service, sales, scheduling, cash
flow and money management, employee leadership and management, food prep
• Audit nightly sales, nightly credit settlements and prepare deposit.
• Inventory management, stocking, general cleaning, merchandising
