1. Savannah Bee Company
Accountability – Store Manager
Responsibilities:
To manage the SBCRetail Store onRiver Street and its staff while creating a vibrantatmospherethrough
seamless service and attentiontodetail. Bring energy, creativity, and innovativethinkingtothe running
anddevelopmentof the storeas if it were their own business.
Authority and Reporting:
Managerreports to the Director of Retail on processes, security, major customerservice issues, major
issuesin the store, ideas, events, improvements, majorHR questions/issues, budgets,andfinancial
information. Managerreports tothe Training and DevelopmentSpecialist on goals, staff, staffing
schedules, training, interviewing, HR questions, issuesin the store, customerservice, andbuilding the
team. Manager is to communicatewith the Retail Inventory/AssistantRetailDirector onsupplies needed,
inventory, displays, deliveries, andany other items needed. Managerhasthe authority to determine
proper inventory levels, determine suppliesneeded, train staff, change displays, andmakestore deposits.
Continuing Objectives:
1. Focuson the sales goals thathave been establishedfor the year for the store, communicate
these goals tothe retail staff andimplement strategies andmotivationtoachieve daily targets.
2. Manage, control, and forecast appropriateinventory andsupplieslevels.
3. Manageinventory throughrotation, accuraterecording, training andactive monitoring.
4. Handle and assiststaff to deal with customerissuesand complaintsandensuring guest
experiences exceed expectations.
5. Analyze daily/weekly/monthly salesto identify opportunitiesfor increasing revenue.
6. Managingtill operationandcash handling.
7. LossPreventionand security of store andstaff.
8. Responsiblefor maintaininghigh standardsof work safety, health, and hygiene.
9. Foster anenvironmentwhere improvementstoproducts, processesandservice are welcomed
andencouraged.
10. Conductbriefings and trainingto ensure thatstaff havestrongproductknowledge andare able
to upsell and deliver service to the standardsrequired.
11. Set and review objectives for staff, monitor, follow up andgive feedback on their performance.
12. Managestock storage areas, displays, andstore’sappearanceto ensure it is secure, neatand
clean at all times.
13. Act as a brandambassadorforSBC andits products.
14. Responsiblefor communicatingall informationonproductsand eventsto all retail staff.
15. Assist in makingsure there is consistency in each guestexperience andtasting.
16. Identify low performingitems and work with the Retail Director andRetail Assistantto sell
throughinventory.
17. Build a team relationshipwith staff.