1. Mohamed Moussa
CV
Objective:
Seekingbetterprospects inInternational organization
Profile Summary:
High- energyprofessional withasuccessful 18yearsbackgroundinmulti-site management
and employeerelations.Dedicatedandpassionate aboutprovidingexcellentcustomerservice and
exceedingorganizationgoals, Provenabilitytoincrease profitthroughstrategicplanningeffective
projectmanagementandprocessreengineeringskilledinbudgetdevelopmentandimplementation.
Adeptat drasticallyreducingturnoverratesandbuilding motivatedserviceandmanagementteams,
highly skilledinrecruiting,trainingandperformance management.Understandingwrittensentences
and paragraphsin workrelateddocuments, Time Management- Managingone'sowntime andthe time
of others.Persuasion- Persuadingotherstochange theirmindsorbehavior.JudgmentandDecision
Making - Consideringthe relative costsandbenefitsof potential actionstochoose the mostappropriate
one.Complex ProblemSolving - Identifyingcomplexproblemsandreviewingrelatedinformationto
developandevaluateoptionsandimplementsolutions.Negotiation - Bringingotherstogetherand
tryingto reconcile differences.LearningStrategies - Selectingandusingtraining/instructional methods
and proceduresappropriate forthe situationwhenlearningorteachingnew things.Mathematics -
Usingmathematicstosolve problems.SystemsAnalysis - Determininghow asystemshouldworkand
howchangesin conditions,operations,andthe environmentwill affectoutcomes.Systems Evaluation-
Identifyingmeasuresorindicatorsof systemperformance andthe actionsneededtoimprove orcorrect
performance,relative tothe goalsof the system.QualityControl Analysis - Conductingtestsand
inspectionsof products,services,orprocessestoevaluatequalityorperformance.Writing -
Communicatingeffectivelyinwritingasappropriate forthe needsof the audience.Active Learning -
Understandingthe implicationsof newinformationforbothcurrentandfuture problem-solvingand
decision-making.Managementof Financial Resources - Determininghow moneywillbe spenttogetthe
workdone,and accountingforthese expenditures.Managementof Material Resources - Obtainingand
seeingtothe appropriate use of equipment,facilities,andmaterialsneededtodocertainwork.
Target Job:
Target Job Title: Operation Management
Target Job Location: Kuwait
Target Industry: Catering/FoodServices/Restaurants
Career Level:Management
Notice Period:3 monthsor less

2. Work Experience / Employment History
1. Presentlyworkingfor: Kout FoodGroup Company
1) Currently: Assistant Operation manager – Burger king - Kuwait
 Prepare annual budget and business plan.
 Set individual goals and monitor daily sales targets.
 Led all aspects of operations and administration of sources, including staff development,
sales and profits for assigned area (full P&L responsibility).
 Overall responsibility for marketing, media exposure and press releases, Developed
marketing plans and monitor actual return on investment (ROI).
 Developed sales campaigns targeting local educational institutions, private businesses,
government agencies and organized local activities for the strengthening of the brand in
the community.
 Develop and implement strategies to resolve unfavorable trends and increase profits.
 Constantly improved of the quality of product through the implementation of internal
quality control.
 Financial and Operational Management of each store in order to maximize their
financial performance.
 Performed daily, weekly, monthly sales and market analysis of customer trends to
identify short and long term growth opportunities.
 Direct the collection of data and preparation of consolidated reports related to the
division while ensuring the provision of reliable inventory, cost control and financial
data to support F&B Management’s decision making.
 Follow-up on the daily needs of the restaurants ensuring needed enhancements are
applied to maintain effective operations to provide high level of customer service.
 Assist the F&B Operation Manager in following up new F&B developments and
coordinate with local departments to improve financial performance and HACCP
compliance.
 Provide operational assistance to relevant departments and to new opening stores,
visibility study for new stores, while ensuring scheduled opening dates are met and
operating standards are maintained.
 Provide overall coordination and on-going evaluation of the F&B Operations function in
order to identify opportunities for enhancement.
 Assist in developing, implementing and enhancing all processes/procedures related to
F&B operations for continuously improving the effectiveness and efficiency of the
department.
 Help in achieving financial and operational objectives by anticipating requirements,
submitting information for premises' budget, scheduling expenditures, analyzing
variances, managing quality and monitoring cost control.

3.  Assists in recruiting, training, motivating and evaluating the r team to ensure that the
department has the necessary skill base and that staff are optimally motivated and
enabled to maximize their potential and contribution to the company.
 Oversee each store / location and monitor and report on performance Comprehending,
interpreting and analyzing sales figures.
 Ensuring presentation and compliance in stores are up to company and Brand
standards.
 Looking for new opportunities of development; business enhancement and report to
the management accordingly.
 Implement quality management systems and all systems that assure compliance with
local health regulations including HACCP.
 Evaluate & ensure that all food & beverage presentation & local initiatives, preferences
& sourcing comply with brand position & product style (to a certain degree)
 Constantly in touch with all the latest trends in the F & B industry and acquire all
necessary skills necessary as the company keeps growing.
2) Home Delivery Operation Manager at Kout Food Group
Location: Al Kuwait,Kuwait
Company Industry: Catering/FoodServices/Restaurants
Job Role:Management
Duration: December2014 to Date.
Key Accountabilities:
 Advice,studyandrecommenddeliveryexpansions,timingsandotherimportantfactorstocover
guestneedsandincrease deliverysales.
 Provide Salesreports&analysisontimelybasisandjustifythe variancesinaccordance tothe
target.& lastYear withclearaction.
 Ensure deliveryof the productwithinstandard,timeframestoensure deliveredproductquality
to the guest.
 Offerrecommendationsforimprovementof packagingstandards betterstreamliningefficiency
and profitability.
 Respondandresolve customercomplaintstoensure guestsatisfaction.
 Oversee the general operationsof the driversandContactCenteragentsbyprovide regularly
feedbacktoinsure standardsare implemented.
 Achieve companytargetsforall typesof Auditsandsales.
 Ensure that the driversare knowledgeableof all roadsand settrainingcalendaronmonthly
basisto improve Home Delivery Teamproductivity.
 Ensure all driversfollowthe roadsregulationsandmotorbikes/carusage safetyguidelines.
 Ensure all Vehiclesare correctlyused,cleanedregularlyand well maintained.
 Manage and control maintenance recordsbalancingusage Vs.costs.

4.  Lead the continuousimprovementof the Home Delivery toachieve the highest standardsof
service andquality.
 Ensure the customersare satisfiedwiththe contactcenter/Drivers'servicesandcommunication.
 Maintaina customerdatabase,andactivelymanage thatdatabase ensuringrepeatpurchase
and satisfactionof guests.
Accomplishment:
 Recognizedasthe bestof Home deliveryOperationmanagerforMiddle Eastregionintermsof
salesandtransaction,therebyincreasingoverallsalesby8% frompreviousyear5% of
transaction.
 Playedakeyrole inKWT Team(BestTeamplayer) for2015.
 Efficientlyoperated55 home deliveryrestaurantswithacombinedstaff of 950 driversand
restaurantprofessionals.
3) Area Manager at Kout Food Group
Location: Al Kuwait, Kuwait
Company Industry: Catering/Food Services/Restaurants
Job Role: Management
Duration: August 2012 to December 2014
2. Company: M.H. ALSHAYA CO. W.L.L
➢ Role & Reporting:
1- Quality assurance- Casual Dining& Starbucks
2- Manager Coach Mentor Manager.
ReportingtoDistrictmanager(Starbuckscafé)
Duration: May 2006 to July2012
3. Company: Kuwait food company Americana (Hardee’s Chain):
Role & Reporting: Store Manager - ReportingtoAreamanager.
Achievements: Oversawoverall operationsandensuredtopstore performance,administrated
budget,P& L, strategicfinancial planning,Maintainedorderingandinventory.Supervised42
employees,trained, andconductedpersonalperformance evaluations,andmanage annual
store budgetwithnoexpense overages.
Duration: November1998 to October2005
Training Program
 Internal auditorISO22000 certificate - TUV NORDAugust, 2015
 Spiral dynamic- KoutFood group - Facilitator- Prof:Elza Maylof.
 Emotional intelligent - KoutFoodgroup - Facilitator- Prof:Elza Maylof.

5.  Situational leadership - CocaColaUniversity - Beirut- Lebanon2013.
 HACCPprogram TrainingCertificate - Casual Dining- AlshayaCompany.
 Manager Coach MentorWork shop(MCM)- Starbucksin-house trainingCenter.
 Planningandorganizingprogram - Starbucksin-house trainingCenter.
 Communication&leadershipWorkshop-Starbucksin-house trainingCenter.
 Problemsolving- BrainStorming- Al ShayatrainingCenter.
 QualityAssurance workshop - Starbucksin-house trainingCenter.
 Positive Attitude &Thinkingworkshop - Starbucksin-house trainingCenter.
 CoachingSkillsWorkshop - Starbucksin-housetrainingCenter.
 Retail ManagementTrainingProgram - Starbucksin-house trainingCenter.
 P&L Program -Americana- in-TrainingCenter.
 Essential of managements -Americana- in-TrainingCenter.
 Highimpact coaching-Americana- in-TrainingCenter.
Specialties Skills
 Speaking- Talkingtoothersto conveyinformationeffectively.
 Active Listening- Givingfullattentiontowhatotherpeople are saying,takingtime to
understandthe pointsbeingmade,askingquestionsasappropriate,andnot
interruptingatinappropriate times.
 Coordination - Adjustingactionsinrelationtoothers'actions.
 Service Orientation - Activelylookingforwaystohelppeople.
 Monitoring- Monitoring/Assessingperformance of myself,otherindividuals,or
organizationstomake improvementsortake corrective action.
 Managementof Personnel Resources - Motivating, developing,anddirectingpeople as
theywork,identifyingthe bestpeopleforthe job.
 Instructing- Teachingothershow to do something.
 Social Perceptiveness - Beingaware of others'reactionsandunderstandingwhythey
react as theydo.
 Critical Thinking- Usinglogicandreasoningtoidentifythe strengthsandweaknessesof
alternative solutions,conclusionsorapproachestoproblems.
 ReadingComprehension - Understandingwrittensentencesandparagraphsinwork
relateddocuments.
 Time Management- Managing one'sowntime andthe time of others.
 Persuasion - Persuadingotherstochange theirmindsorbehavior.
 JudgmentandDecisionMaking - Consideringthe relativecostsandbenefitsof potential
actionsto choose the mostappropriate one.
 Complex ProblemSolving - Identifyingcomplex problemsandreviewingrelated
informationtodevelopandevaluate optionsandimplementsolutions.
 Negotiation - Bringingotherstogetherandtryingtoreconcile differences.
 LearningStrategies - Selectingandusingtraining/instructional methodsandprocedures
appropriate forthe situationwhenlearningorteachingnew things.

6.  Mathematics - Usingmathematicstosolve problems.
 SystemsAnalysis - Determininghow asystemshouldworkandhow changes in
conditions,operations,andthe environmentwill affectoutcomes.
 SystemsEvaluation - Identifyingmeasuresorindicatorsof systemperformance andthe
actionsneededtoimprove orcorrectperformance,relative tothe goalsof the system.
 QualityControl Analysis - Conductingtestsandinspectionsof products,services,or
processestoevaluate qualityorperformance.
 Writing- Communicatingeffectivelyinwritingasappropriate forthe needsof the
audience.
 Active Learning- Understandingthe implicationsof new informationforbothcurrent
and future problem-solvinganddecision-making.
 Managementof Financial Resources - Determininghow moneywill be spenttogetthe
workdone,and accountingforthese expenditures.
 Managementof Material Resources- Obtainingandseeingtothe appropriate use of
equipment,facilities,andmaterialsneededtodocertainwork.
Additional information:
Speaking - Talking to others to convey information effectively. Active Listening - Giving full attention
to what other people are saying, taking time to understand the points being made, asking questions
as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation
to others' actions. Service Orientation - Actively looking for ways to help people. Monitoring -
Monitoring/Assessing performance of myself, other individuals, or organizations to make
improvements or take corrective action. Management of Personnel Resources - Motivating, developing,
and directing people as they work, identifying the best people for the job. Instructing - Teaching
others how to do something. Social Perceptiveness - Being aware of others' reactions and
understanding why they react as they do. Critical Thinking - Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Education:
 Bachelorof Social work - Cairo,Egypt
4 Years Program– Fulltime.
Personal Data:
Email Address:mohd_mousa@hotmail.com
Mobile Phone:+965-98899805
Nationality:Egyptian
Marital status: Married
LinguisticAbilities:Fluentin English&ArabicMothertongue
Address: Apt# 2, Bldg# 1, Street# 2, Area# 1, Fintas,Kuwait