Laura Mallin is a senior payroll administrator with over 9 years of experience in management and administrative duties. She has a proven track record of driving business goals while delivering excellent customer service. Currently she manages a team of 23 payroll administrators who process over 16,000 timesheets weekly for Network Rail. Previously she has held roles in recruitment support services and as a payroll administrator, also for Network Rail. She is highly motivated, organized, and capable of working individually or as part of a large team.

1. LAURA MALLIN
Lauramallin87@gmail.com Tel: 07711986858.8 Banktop Cottages, Birchin Lane, Nantwich. Cheshire. CW5 6LB
PROFILE
 An efficientteammemberwithaneye forattentiontodetail
 An organisedtimekeeperwithagoodunderstandingof prioritisingworkload
 A provenproblemsolverindrive forgreaterproductivity
 Confidentpeople managerwithstrongleadershipqualities
STATEMENT
Withover 9 year’sexperience inmanagement& administrative duties.
Highly motivated& successful indrivingbusinessgoals whilstdeliveringthe higheststandards of
customer service.
Extremelydiverse & capable of workingindividuallyor as part of a large team.
Looking to make use of my skillsand knowledge & make a continued& significantcontribution
withinan office basedenvironment.
WORK HISTORY
SeniorPayroll Administrator April 2014 – Present
NetworkRail
Part of the Payroll managementteamenablingHRSharedServicestoundergoamass restructure
while continuingbusinessasusual tothe higheststandards.(Managingateamof 23 Payroll
Administratorswhoprocessinexcessof 16000 timesheetsweekly).Dealingwithescalatedqueries&
complaintsandcollating&analysingKPIdata.HoldingregularmeetingswithotherSeniorHRSS
Administratorstoproblemsolve,share resource &brainstormwaystostreamline processes.
KeyAchievements
 Keeping the team within a 24 hour SLA of all CRMqueries
 Attending courses & online courses to better my undertaking of management duties
 Developmentof staff toachieve 100% of trainingmatrix infirst12 monthsof employment
RecruitmentSupport Services January2014 – April 2014
NetworkRail
Part of a large teamresponsibleforthe smoothrunningof 39 jobrole workqueues.Providingan
accurate & helpfulservice forbothinternal &external applicants& workingwithhiringmanagers
across the countryto ensure theyare providedwiththe bestcandidatefortheirrole.
KeyAchievements

2.  Learning how to process & identify problems in all keywork queues within a short space of
time
 Managing my own time effectively to enable support for other areas across the team
HRSS Payroll Administrator June 2013 – December 2013
Network Rail
Part of a small teamresponsible forprocessingthe payforexcessof thirteenthousandemployees
withoverone hundreddifferentcontracttypes,toa verytightdeadline.Providinganefficient&
accurate service helpingemployeestounderstandtheirpay andentitlements.Coveringall aspectsof
payroll includingsickness&absence,enhancements&bonuses,arrears&deductions& basic
headline salary.
KeyAchievements
 Taking full responsibility for my own pay area on two different payroll systems
 Learninghowtosolve CRMqueriesformyownpayareathenapplyingthisknowledge tohelp
out in other pay areas
Area Manager March 2012 to March 2013
4Front
Managing the staff &standardsof a teamof 20+ cleanersacrossthe Northwest&Midlandsat
variousretail,office,restaurant&domesticsites.Recruitment,training&development&continued
managementof ateamin a fastgrowingcleaningcontractors.Reportingdirectlytothe Managing
Director.
KeyAchievements
 Developedteamtosurpassclient expectations
 Tookcompany’sfilingsystems&made themmore efficientthroughbetterplanning&
organisation
 Discoveredtime savingmethodswhichmeantgreaterproductivityof staff workingtime
 Consistentlyidentifiedpotentialproblems&implementedprocedurestoimprove efficiency
 Developedclose workingrelationshipswithclients,company suppliers&HR advice team
 Deliveredhighlyaccurate adminincludingpayroll&general HRdocumentation
Additional Information
I have alsoworkedat Menkindasa Senior,PublishersBooks ClearanceasAssistantManager, Grande
Cafe Caruso,Trowel GardenCentre & VictoriaParkLeisure Centre.
Before workingforNetworkRail Ididsome tempingworkforOffice Angels.
EDUCATION
 10 GCSE’s gradesB – C
 3 GNVQ’sIntermediate level PASSinICT
 4 ASLevel’sgradesB– D