1. Benjamin Grove
1044 Blairfield Dr., Antioch, TN 37013 ● (615)828-4842 ● Benjamin_grove@yahoo.com
June 1, 2016
To whom it may concern,
I am writing to express my interest in a management position for your company. I am a highly
talented and experienced manager. I have developed a strong work ethic , and I am adept
coordinating food and beverage, banquet and special event arrangements, operational activities,
and I have had proven success managing large volume dining and entertainment facilities. Now, I
would like to bring my talents and experiences to work for you.
My experience includes work in both small entrepreneurial enterprises and large corporation
environments. I have successfully run multi-million dollar companies in various industries. Utilizing
a strong understanding of company operations and promoting a positive work environment, I have
effectively transformed companies into top performers.
My strengths are a strong work ethic, in-depth management and marketing skills, and an ability
please every customer. Greater details of my accomplishments and skill sets can be found in my
resume.
Thank you for your time and consideration.
Sincerely,
Benjamin Grove

2. Benjamin Grove
1044 Blairfield Drive, Antioch, TN 37013
615 828 4842
Benjamin_grove@yahoo.com
Overview: An achievement-oriented and experienced business professional is seeking a position
that will fully utilize an extensive background in management, promotions &
marketing, employee training & development, and client relations. A strong
motivational leader who has the ability to inspire and guide a staff to achieve
maximum efficiency and productivity within a company.
Summary of Qualifications
Track Record of Success: Background exemplifies a successful track record of career
accomplishments which include 5 years of experience encompassing management positions,
and 3 years management in the food and beverage industry.
Public Relations, Promotions & Marketing: Direct liaison to clients, community leaders,
entertainment industry, and business associates. Highly skilled in implementing innovative
promotional and marketing strategies to successfully promote a company and its services.
Motivational Training & Development: Skilled Public Speaker and Trainer with experience
in conceptualizing, writing, and initiating successful employee training programs that succeed
in increasing employee efficiency and productivity, and decreasing employee turnover. In-
depth experience in interviewing, hiring, training and evaluating employee performance.
Program Development: Developed and implemented budget/cost saving programs,
customer service programs and training programs.
Client Relations: Strong interpersonal skills with ability to effectively communicate with all
levels of personnel and management. Continuously establish and maintain an exemplary
network of business relationships which result in repeat business, referrals and profitability.
Writing and Editing: Excellent writing and editing skills with experience in writing and
producing Employee Handbooks and Training Manuals for restaurants, bars, and other
professional organizations.
Professional Experience:
2013-Present: General Manager - Nashville, TN
Pop-A-Lock Nashville
- Operation management: hiring, scheduling, training, inventory and ordering, accounting and
billing
- Analyzing trends in sales to maximize acquisition of daily sales
- Create and carry out strategic promotional plan
- Locksmith shifts as needed to cover a 24/7 schedule cycle
Accomplishments:
- Created stability and structure for an emerging franchise
- Decreased Turnover from 162% in the first 6 months to 0% over the following 12 months
- Raised Annual Sales Volume from $600,000 to $1,000,000 in 18 months
- Raised Company Net Value from $400,000 to $1,200,000 in 18 months (which lead to sale)
- Exceeded company financial goals 18 out of 18 months
2011-2013: Guest Service Manager - Nashville, TN
Ruby Tuesday Inc.
- Operation management: hiring, scheduling, training, inventory and ordering, accounting,
customer service and food standards
- Analyzing and communicating trends in turnover, sales, and guest counts
- Promote sales by creating regulars and outside marketing campaigns
Accomplishments:
- Annual Sales Volume: $5 Million
- Achieved company ranking of 46 out of 755
- Decreased Turnover from 162% to 58%
- Exceeded company financial goals 14 out of 14 periods
- Improved bar inventory from 7+% to within 1% consistently
- Improved tip percentage by 1.65% (highest percentage in the region)
- Lowered employee turnover from 120+% to 60% during last two quarters

3. 2007-2011: Server/Bartender – State College, PA
Ruby Tuesday, Inc.
- Create a superior guest experience
- Helped to train new and existing staff
- Organized and helped with inventory
2009-2011: Bartender/bar back/doorman – State College, PA
The Saloon
- Age verification
- Creating cocktails
- Stocking bar area
- Checking inventory
Other Industry Experience and Qualifications:
Fine dining, catering experience
Serve Safe Certified
Proficient with Windows and Microsoft Office
Experience with many operating systems and cash flow management software
Education: Pennsylvania State University, University Park, Pennsylvania
Business Management and Marketing Focus, Enrolled
GPA: 3.68 on 4.0 scale
Capitol Bartending School, Harrisburg, PA
Certification
References:
Patrick Wilson: General Manager, Ruby Tuesday Inc.
Executive Manager- 1 year
719 684 4163
Patrick_wilson@gmail.com
Kyle Emmett: General Manager, Ruby Tuesday Inc
Executive Manager- 1 year, 4 months
1550 South Atherton Street, State College, PA 16801
724 991 0544
Ky.emmett@gmail.com

4. June 1, 2012
Dear Sir or Madam:
My name is Kyle Emmett; I am a General Manager with Ruby Tuesday Inc. I have been successful in leading multi-
million dollar food and beverage programs with hotels, private clubs and restaurants from New York City to Miami;
and have had the privilege of working closely with many talented employees over the years.
I am writing this letter to formally recommend Benjamin Grove for a professional role in your organization. I was
first introduced to Mr. Grove in April of 2011 when I took over the restaurant he was working at. Since our
introduction, Ben has shown the initiative for success and has become a dynamic supervisor for me. I’ve personally
witnessed Ben’s dynamic leadership qualities, cooperative spirit, and professional customer service approach.
I have on countless occasions had an opportunity to sit with Ben and discuss different business and service topics. Ben
impressed me with his general business acumen as well as a natural understanding for what great guest service
means. I have watched him both lead and work as a part of teams of people in a very busy environment while
maintaining the highest level of customer satisfaction. Ben’s co-workers naturally gravitate to his “cool-under-
pressure” style and respect his decisions in a leadership role.
From a leadership prospective, I have taken pride in watching Ben grow in his understanding of the industry he is in
and doing what it takes both academically and in learning about financials, scheduling and operations of the
restaurant to help get him to where he ultimately wants to be in his career. His ability to multi-task customer
satisfaction, employee leadership responsibilities, revenue and staffing place him into a unique category of people that
I could confidently call the “Top 10 Percent Professionals”. In fact, if I were in his geographical area, I would make
sure that Ben Grove was a member of my management team moving forward.
Please feel free to contact me should you have additional questions.
Sincere regards,
Kyle Emmett
General Manager
Ruby Tuesday Inc.
ky.emmett@gmail.com
Mobile (724)991-0544