1. J Singh Purewal
Mobile: 07484526867
Home: 01217850870
Email: jaskaranpurewal013@icloud.com
Profile and skills
I am a focused,hard-working and reliable individual. With every effort I know that I will achieve
targets and goals I set for myself, who seeks new responsibilities and enjoy using my initiative to meet and
resolve challenges. I have always been flexible and self-motivated. I identify why and when is it necessary to
work outside of normal work patterns to complete objectives and deliver them to the highest of quality. Given
the opportunity, I know I can prove my worth and be a valued Member of any team. As a great team worker I
am both adaptable and flexible to any situation, I am someone who approaches tasks logically and methodically
and am able to prioritize my workload. Always being self-motivated and being able to motivate others,I have
the ability to react quickly and professionally in a variety of atmospheres. I strive on being well organized, self-
sufficient and having a positive outlook which often inspires others.
Key skills
• Deliver outstanding levels of professionalism and be able to adapt and adhere to situations to meet
targets and successfully complete the objectives
• Deliver success on key products and targets set by myself and management
• Ensure that you remain fully compliant to company processes and regulations
• Deliver your bottom-line contribution and ensuring targets are met
• Managing and improve personalperformance and performance of team when necessary
Current and Previous employers
Pervious employment - Temp Cover position 4-6 month : 4d Cleaning LTD - Operations Manager
to lead, motivate and engage a team of cleaners and maintenance staff, ensuring the delivery of outstanding
level of service to all of our clients.Developing new and old relationships with all clients and exceeding their
expectations.Having full day to day responsibility for a diverse portfolio of clients, directly managing a large
teams cleaning and maintenance operatives.Visiting all sites at least monthly to carry out cleaning audits and
inspections,check and complete site administration, and visit clients.
leading by example and set high standards foryour cleaning and maintenance teams, ensuring all services are
delivered safely, on time and to a high standard.
Responsible for the recruitment and training of staff on your sites, arranging cover for sickness and annual
leave, and ensuring all staff are reaching the company's standards and quality levels.Monitoring budgets,
manage stockcontrol on site, collating and completing payroll information on a weekly basis.Ensuring all
periodic and one off work is scheduled and completed by our site teams to the clients satisfaction and within
budget.
Keys skills :
-Motivating and excellent motivator

2. -Excellent communication and people management skills,
-A proactive approach and an eye for detail,
-Good organisation skills to conduct structured site visits,
-Good team player & able to get on with others and motivate others,
-Ability to communicate clearly and accurately face to face with clients & colleagues,
-Ability to prioritise and produce accurate work meeting deadlines under pressure,
-Computer literate,
Previous Employment -Mid-Counties Co-operative
Providing customer care across the range of activities undertaken e.g. advising on and switching energy
suppliers, maintaining and developing the standards ofthe workplace environment. These activities will be as
directed by a member of the Management team. The current duties that I also under take include; providing
excellent customer service, first time resolutions to any issues or errors that arise within a customer’s account.
Confirming and then ensuring I am providing customer with the correct and update to date in-formation and
how they can then how we can improve on the service we provide to customer by advising new products and
features that we have changed to make the experience betterfor the customer.
Key Responsibilities
• Be responsible for providing outstanding customerservice through verbal and nonverbal
interactions with our customer and membership base;
• Ensure all energy industry processes are understood,acknowledged and followed;;
• Continue to develop their knowledge of the energy industry;
• Pleasant polite and always professional whether face to face or via telephone;
Regularly helping with the training of new staff across all teams with the new starters over all areas of training
from soft skills and dealing un happy customers and step by step showing and advising how to deliver a first
time resolution for customers and how organizing them self’s and desk tops will help them efficiently deal with
issues and monitor customer account to prevent the same issues for accruing again. Also buddying up with new
employees to train and develop their knowledge, working one to one with my team and staff in otherteams to
train and make sure all members of staff are following correct processes to dealwith customer issues
effectively.
Also working alongside – Lost customer optimization team: to define what the ideal lost customer experience
should look and feel like over the next 6 -12 months and create a list of improvement opportunities for roll out
over the next 6-12 months.
Customer relation team - dealing with social media complaints to bring the number of complaints down to a
manageable level and then working on how we can improve the customer experience and prevent the same
issues accruing again, helping design processes to make other colleges aware of issues and prevent them for
effecting othercustomers and also working toward achieving and beating Ofgem targets set
Volunteer / part-time employee FITCAP Football Coach and sport mentor 2010 -2013
My experience began as a volunteer to becoming a qualified football coach/ sports mentor for FITCAP (fitness
in the community active play) and

3. Street Games, as well as working alongside community projects, summer camps, after school sessions to help
promote fitness and a healthy life style.Working with local leisure centers and schools supporting teaching
assistants and learning mentors to help young people to understand the importance of education, health and
wellbeing. I also taught the importance of gaining a good health education and how that can prepare them for
the future and achieve the goals they set for themselves.
• Designing structures and detailed plans for staff to trial over several sessions at camps,and then
reviewing how to improve them over the rest of the summer for sessions with different schools and
communities.
• Prioritizing activity plans, sessions and health and safety guidelines
• keeping a structured log so it can all be accessed moving forward.
• Assisting othermentors and coaches organize their sessions the same way
• Changing minor details to help delivering them more effectively and punctually, to try and achieve
better outcomes depending on which age group or school we are working with.
• Working with the new volunteer program and helping to implement the same program across other
communities and advising how the program and project plans can be improved and developed for
the future
• Being a confident, positive and motivational role model to young people in the community and
understanding the long term and short term effects of how it can help young people has always
been very important to me.
Store manager, BetFred ; Birmingham City centre-2010-2013
As a Licensed Betting Office Manager being fully responsible for maximizing profit in your shop by managing
the business effectively and ensuring the commitment of the shop team to deliver competition beating service
was our goal.
Working for a fast-paced 7 day-a-week business and ourbusiest times are very much dictated by the sporting
calendar. Being flexible and adaptable as working patterns include weekends, Bank Holidays and evenings As
Manager i would always lead, engage and develop your shop team to offer a great experience for all of our
customers. Having full accountability for your shop’s performance and the skills to motivate and encourage my
team to deliver the very best is something that driven me to try achieve the best results possible from every store
I have managed within the company.
being responsible for every aspect of business in busy store from training new employees and developing further
into the company, making sure we as are team are doing everything possible to achieve and surpass ourtarget
and working on new ways to develop the business for both my store and stores across ourarea as well as
monitoring all business and figures are correct for the store and checking further into any discrepancies and
finding new ways to improve to making sure we are work to our best at all time
Responsibilities
• Effectively manage the branch within the company rules, policies and procedures
• Monitor and act in response to competitor activity
• Staff Management.
• Effectively performance manages all team members.
• Ensure the branch team are trained and developed to their maximum potential
• Manage and improve shop teampersonal performance

4. Also assisting the Area /District Operations Managers in preparing an annual operations plan for the branch, in
turn making them aware of development opportunities.
• Knowing your customers and competitors in order to identify opportunities to grow and
impact yourbusiness
• Processing bets
• Delivering against all KPIs for promotion products and customer satisfaction
Warehouse, JLR; castle vale and Solihull - 2010-2011-2011-2012
Checking all incoming parts making sure all were checked and marked up correctly and taken to the correct area
of the track, sequencing several different parts to track working to strict time frame to making sure as a team we
are hitting our target build role includes any of the following, machine operating / quality control/ manual
labor/ stores positions in a fast paced production environment, so needed to have a reasonable level of fitness.
• Machine Operating
• Robot Welding/Spot Welding
• Assembly
• Quality Inspection
Night auditor , Marriott hotel -2013-2014
Checking all areas business making sure daily and monthly figures balanced, taking care of all deliveries for
food and beverage to housekeeping and leisure, completing all security checks in and around the hotel.
DUTIES AND RESPONSIBILITIES:
• Posts room charges and taxes to guest accounts.
• Processes guest charges voucherand credit card vouchers.
• Posts guest charge purchase transactions not posted by the front office cashier..
• Tracks room revenues,occupancy percentages,and other front office statistics.
• Prepares a summary of cash,check, and credit card activities.
• Prepare of End of day procedure.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
Bar Manager , Poachers Pocket Banquet hall and Tavern - 2014 - Current
Running all areas of the bar and site adhering to all client needs and request
• set objectives and targets for beverage unit/bar
• determine staff needs and recruit staff
• assess development needs and train and coach staff
• delegate duties and tasks to staff to meet objectives and maximize resources
• set and monitor quality and service standards for staff

5. • organize and adjust staff rotas and schedules in accordance with available resources and
labour regulations
• oversee accurate cash-up procedures and ensure necessary paperwork is complete
• make certain all deliveries are checked in correctly and documentation is correct
• check stock is correctly rotated and stored to reduce wastage
MITIE Cleaning Operative 2010-2011
NHS children’s care Centre Stechford
Managing all cleaning and reporting maintenance duties for the full site to the high standards
• To ensure all equipment is kept clean, well maintained and is a safe working order
• To have a full knowledge and understanding ofthe designated cleaning beat, including the agreed work
specification and time allocated to the beat.
• To be aware of material expenditure and avoid unnecessary waste.
• To report any maintenance defects to the Cleaning Supervisor.
• To ensure that a high standard of personal hygiene is maintained
Education
Qualifications Date achieved
B-tec ICT - Pass
Motor sports engineering level 2
FA Football Coaching Level 1-2
GCSE
Maths – C
English- C
Science –C
ICT – C
Physical education – B
2010
2008
Current studies
No current studies

6. Manager statements
Lucy Dyde previous manager customer service - I fully support Jas in his application for this role, Jas has a
great ability to adapt to people of all levels whether this is customers,colleges or other people within the
business.Jas has a great attention to detail and will take on any task that is asked of him. Jas is always
consistent with the level of work he produces and also carries this out to a high standard.I also selected Jas to
support me with workshops for improving the business and customerjourney, I invited Jas to join me in these
sessions as Ican see that Jas has a great passion for getting involved and improving things for people weather
that is the business,his collages, himself or his line management, Jas has great ideas and always thinks outside
the box. Jas has also supported me with coaching and mentoring new colleagues that have joined our team, he
has a lovely approach with people and very approachable making him a great asset to any team.
Wendy McGuire Current customer service manager co-op energy –
Jas moved over to my team to help with his own progression and his desire to learn more about the company
and energy business.He quickly became a competent CSA and has been an asset to my team. Jas is also a very
likeable person who’s gets on extremely well with me and the team alike. I am confident that Jas will excel in
all challenges he is given.