1. Jessica Borth Performance-driven Sales Operations Supervisor
730 33rd St.  Boulder, CO 80303  913.449.6893  Jessica.borth222@gmail.com
Executive Summary
Well-qualified, dynamic and creative individual with excellent problem solving skills and extensive knowledge of
business administration, production management, and supply chain management. Demonstrated ability to provide
leadership under stressful situations. Strong ability to work within teams and multi-task projects under strict
deadlines. Recognized as a decisive leader that is driven to improve results and exceed goals.
Proficiencies and Relevant Skills
CRM Management
Complex problem resolution
Marketing Analytics
Entrepreneurial Strategy
Forecast Management
Econometrics
Production Planning
Event Coordination
Strong Communication
Microsoft Dynamics
Multi-tasking
Management
Professional Profile
SALES OPERATIONS
Sales Operations Supervisor Ascent Solar Technologies, Inc., Thornton, CO 2015 - Present
 Management of Sales Operations Team by directing the support of sales specialists
 Coordinates sales forecasting, planning, and budgeting processes used within the sales organization
 Compiles and heads Demand Planning and Execution plans companywide in relation to the EnerPlex Division
 Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales
organization by performing quality control audits of all processes to ensure compliance and accuracy
 Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
 Works with Finance, Sales, Operations, Shipping and Marketing to ensure the proper processes are outlined, documented
and implemented
 Heads implementation of resources, service resources, and other sales and management resources as needed
 Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization
supported
 Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
 Fosters close, cooperative relationships with peer leaders, sales management, and sales and support personnel
Senior Sales Operations Specialist Ascent Solar Technologies, Inc., Thornton, CO 2014
 Project management for multiple departments
 Logistical and Supply Chain Planning across multiple departments - Sales Operations, Purchasing, Floor Production, and
Shipping.
 Manage forecasts from Sales team, interpret, analysis, and create company forecast based on run-rates, sell through data,
and upcoming promotions.
 Directs the manufacturing floor and purchaser what to build/buy on a daily basis
 Manages logistics and delivery time line of all product PO’s with contract manufacturers
 Works closely with executive level management interpreting and offering a high level view of current sales activities
 Identify the need/opportunity for infrastructure to drive sales efficiency, account penetration and customer retention.
 Develop standard, predictable and repeatable Sales processes (e.g., reference, referral, strategic planning, at-risk,
customer satisfaction).
Sales Operations Specialist Ascent Solar Technologies, Inc., Thornton, CO 2013
 Processed all purchase orders, eCommerce orders, and internal orders for the company
 Worked closely with the shipping department to ensure the fulfillment from order to delivery
 Tracked important Sales data (i.e. sell through/color choices)
 Supported accounts with order procedures, payment instructions, marketing collateral and return guidance
 Worked directly with business customers to ensure all aspects of their orders and requests are being fulfilled and are to
their standards

2.  Managed RMA’s and analysis of returned merchandise
 Documented operation procedures (ie Processing orders, eCommerce, Sales Quotes, Transfers, etc.)
 Interpreted Distributor Agreements to obtain critical order information and distribute to all appropriate parties.
 Performed Lead Qualification and lead generation
 Compiled weekly reports to Sales Operations Manager/Product Development team on customer response, questions,
dislikes, and interpreted to the sales/product team
BUSINESS ADMINISTRATION
Administrative/Office Assistant The Caribou Companies, Boulder, CO 2012 - 2013
 Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,
spreadsheet, database, or presentation software
 Answer, screen, and transfer inbound and outbound phone calls
 File and retrieve corporate documents, records, and reports
 Oversee more than 10,000 files and maps with documentation of current locations and use
 Schedule and coordinate meetings, appointments and travel arrangements for Executives
 Coordinate catering for conference meetings
 Research, develop, and create databases to track the distribution of merchandise, financial information, Marketing
packages, and business proposals
 Interpret and manage incoming and out going mail for office including Class Action Settlements, renewal notices,
important deadlines, and miscellaneous correspondence
ARTS ADMINISTRATION
Artistic Administration Assistant The Cleveland Orchestra, Cleveland, OH 2009 - 2012
 Assisted in writing and editing guest artist contracts and technical riders, as well as orchestra concert data sheets and
instrumentation guides
 Established rehearsal orders and other musical performance matters for performances with all conductors, and
distributed that information to appropriate parties
 Provided research and recommendations based on that research regarding guest conductors, artists, repertoire,
concert formats, and series
 Aided in the scheduling of post-concert hospitality events for guest conductors, artists, and/or the Music Director,
both at Severance Hall and other locations. Coordinated with the development department on hospitality events
involving donors or potential donors
Operations Department Assistant The Cleveland Orchestra, Cleveland, OH 2009 - 2012
 Worked with the Director of Operations to establish appropriate record-keeping systems relating to the operation of
the Orchestra and Events, including equipment resources, instruments and venue specifications, as well as
stage/house/support space diagrams and backstage lists
 Ensured timely processing of Operations Department accounting records and attendance sheets. Coordinate
department correspondence, including distribution of memos, mail, and email. Prepared research for budget
preparations, and other projects as needed
 Coordinated Front of House (FOH) setup for Symphony and non-Symphony events, including Rentals, External
Affairs events, Development and Marketing events, meetings, and receptions events. Assisted in resolving FOH
issues, coordinated with House Manager, and stage crew as needed
EDUCATION
Cleveland Institute of Music – Cleveland, OH 2007 – 2010
- Pursued a Bachelor’s Degree in Violin Performance
Case Western Reserve University – Cleveland, OH 2008 – 2013
- Pursued a Bachelor’s Degree in Business Management with an emphasis in marketing