1. Brandy Hampton
320 N Virginia Ln Rhome, TX 76078 817-760-3444 brandy_hampton@hotmail.com
OBJECTIVE
To obtain a challengingand rewardingposition with a growingcompany utilizingmy knowledge, skillsand experience to further the
goals of a growingorganization thatpromotes professional advancementand personal growth to a Supervisor/Manager position.
SUMMARY
I have worked for, with and supervised all kindsof companies.I've done money management, book keeping, and patient management,
cleaning,organizing,order supplies,and maintain daily officeneeds. I have excellent PC skills,(MS Office, Wor d,Excel, and Power
Point). I have worked directly with customers to correct Quality Problems to meet Customer Satisfaction,thereby improvingP roduct
and FirstPastYield. My experience and traininghas given me good negotiating and organizingskillsto accomplish all tasks or goals
given to me, by usingall resources available(people, material,funding) to get the job done in a timely manner and not being afraid to
ask questions or for help when needed.
EMPLOYMENT HISTORY
February 2015 – July 2016 – Seasonal Irving,TX
Customer Service Credit Department Lead – Zelenka Farms; formerly Berry Family of Nurseries
 Handlecustomer inquiries,complaints,billingquestions and productcreditrequests
 Calm angry callers,repairtrust,locateresources for problem resolution and design best-option solutions
 Interface daily with internal partners in accounting,field services,new business,operations and consumer affairsdivisions
 Managed a high-volume workload within a deadline-driven environment
 Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed,
accuracy,volume)
 Became the lead "go-to" person for new reps and particularly challengingcalls
 Earned 100%marks in all categories includingcommunication skills,listeningskills,problemresolution and politeness
 Officially commended for initiative,enthusiasm,tenacity,persuasiveness,intensecustomer focus and dependability in
performance evaluations
 Completed voluntary customer servicetrainingto learn ways to enhance customer satisfaction and improveproductivity
February 2012 – February 2014 Las Colinas,TX
Human Recourses Clerk - Cottonwood Financial
 Handle officeduties for the human resources department of a Cottonwood Financial
 Hires and trains new employees, as well as handles the payroll,bonuses and health careand retirement plans for current
employees
 Help keep track of important information regardingthe company's employees
 Proofread and edit the employee handbook with the help of my superior
 Maintain records and compilestatistical reports concerningpersonnel -related data such as hires,transfers,performance
appraisals,and absenteeismrates
 Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations
for improvement of organization's personnel policies and practices
 Analyze and modify compensation and benefits policies to establish competitiveprograms and ens ure compliancewith
legal requirements
 Plan and conduct new employee orientation to foster positiveattitude toward organizational objectives
 Serve as a link between management and employees by handlingquestions,interpretingand administeringcontrac ts and
helpingresolvework-related problems

2. Brandy Hampton
Continued…………..
February 2013 – August 2013 Keller,Texas
Program Coordinator - Volunteer Coffee
 Coordinates activities and functions of a designated program to ensure that goals and obj ectives specified for the program
are accomplished in accordancewith established priorities,timelimitations,fundinglimitationsor other specifications
 May coordinate,monitor or supervisethe activities of subordinates.
 Develops and recommends new or revised program goals and objectives.
 Develops and schedules programwork plan in accordancewith specificationsand fundinglimitations;oversees daily
operations and coordinates activities of program; determines priorities.
 Prepares or assists in preparation of proposal for fundingand/or fundingcontinuation fromoutside sponsors.
 Develops, compiles and writes communications and promotional literaturefor distribution such as newsletters,brochures
or flyers;coordinates process fromdevelopment through printingand distribution.
 Develops and facilitates workshops,meetings or conferences; coordinates logistics,schedulingand participant
communications.
February 2013 – August 2013 Keller,Texas
Sales Specialist - Nature's Select
 Assists in preparingexhibitconcept, formalizingdesign plan and constructingexhibitfor display of artifacts,data,artwor k
and memorabilia
 Installsdisplaysfromtravelingexhibitions;designs construction of exhibitincludingdevelopment of floor plan,
determination of lightingrequirements and placement of objects; packs and unpacks display objects and hangs paintings
accordingto specific guidelines
 Prepares graphics for signs and other visual presentations for exhibits accordingto intended audience. Packs and unpacks
display objects and hangs paintings accordingto specific guidelines
 Prepares graphics for exhibits such as signs,banners,murals,labelsand schematics
 Performs activities associated with selling,ordering,and overall management of a sales area dealingwith specialized
merchandisethat requires knowledge of a unique and/or specialized nature
 Incumbents will supervisesubordinatesales staff in areas of expertise,exercise judgment within the perimeters of areas
of specialized knowledge
February 2011 – December 2011 Ft Worth, TX
Scale Operator/Dispatcher - CMC Recycling
 Operate scalehousecomputers to obtain weight information about incomingshipments such as those from waste haulers,
CMC trucks and customers
 Weigh incomingand outgoing vehicles to get weight and calculatecharges and record weights and materials and enter the
correct material codes
 Complete paperwork and delivery tickets for outgoing shipments.Keep record of all VINreports and Titles and ultimately turn
them over to the proper authorities
 Coordinatingthe schedulingof drivers,trucks,and freight between various locations
 Assigningdrivers to trucks and providingaccuratedirections to pickup and delivery facilities,usually keep in touch with
drivers via phone
September 2009 – August 2012 Keller,TX
Home Healthcare Caregiver - Home Helpers
 Maintained records of patient care. Provide patients and families with emotional support
 Change bed linens,wash and iron patients' laundry,Entertain, converse with, or read aloud to patients
 Plan,purchase,prepare, or serve meals,perform a variety of duties as requested by client
EDUCATION AND TRAINING
 Graduated in 2000 from Lighthouse Academy Springfield,OH
 Attended Clark State Community College in 2001 for Phycology
 Attended TCC in 2009 for Real Estate