1. BRENDA SANTROCK
12060 Old Mountain Park Road phone: 678.642.1919
Roswell, GA 30075 brendasantrock@gmail.com
SUMMARY
Extensive experience in account management, administration, merchandising, marketing, project management, customer service, and
retail sales. Advanced MS Office and iWork abilities, very organized, exceptional time management, follow through, and
prioritization skills. Adept at growing strong relationships, built on trust and respect, with all customers; internal and external.
PROFESSIONAL EXPERIENCE
The Open Mind Center- Roswell, GA, Manager (2010- 2011)
Coordinate instructors, schedule services and classes, monitor inventory, maintain sales history, manage retail space, coordinate
marketing efforts, track and maintain online postings, interview potential instructors, give tours and information on the facility.
Technical Consumer Products, Inc- Marietta, GA, Sales Analyst- Retail (2007- 2008)
Sales analysis and recommendations for The Home Depot. Creating container load replenishment orders, communicating quickly and
effectively with customer, and analyzing POS data. Respond quickly to request for information from customers and internal
departments, track sales and suggest necessary course changes, ensure accuracy on all forms submitted to customer.
Hansgrohe- Alpharetta, GA (2006- 2007)
Retail Account Manager (2007)
Determine and present appropriate product recommendations to big-box customer; taking into account industry trends and sales
history. Track and analyze sales data within channel against department budget. Process, coordinate and communicate new product
launches and price increases. Coordinate internal departments to ensure timely and successful execution of program changes (via
Gantt Chart). Maintain open communications with customer, relating to shipping issues, program changes and promotions.
Retail Sales Coordinator (2006- 2007)
Work with Sales Managers and coordinate internal departments for new item rollouts, program changes, forecasting and promotions.
Compose correspondence, proof documents, maintain marketing database and generate spreadsheets. Respond quickly and effectively
to all request for information, internal and external, in a timely manner.
Norm Thompson Outfitters- Portland, OR (2004-2006)
Associate Buyer (2005-2006)
Responsible for product selection, cost negotiations, payment and shipping terms, writing purchase orders, monitoring and analyzing
returns and maintaining profitability for assigned category. Maintain all documentation pertaining to assigned category, including:
assortment plan, product information, photo/ prototype samples, copy sheets and layout guides utilizing proficiency in MS Office.
Seek, screen and evaluate new vendors and products while analyzing past product viability to determine a best course.
Assistant Buyer (2004-2005)
Maintain internal documents accurately, general clerical support.
The Home Depot- Atlanta, GA (1996-2004)
Global Product Merchant Assistant (2001-2004)
Coordinate HD cross functional departments and multiple vendors to implement two national resets. Set up spreadsheets,
consolidating information from multiple databases, for easier sales analysis. Handle contracts and other high level documents and
information.
Brand Development Assistant (2000-2001)
Assist with the development and marketing for national product launch, developed presentations and spreadsheets detailing sales data
consolidated from multiple sources to identify winners v. losers. Coordinated travel arrangements and prepare expense reports for
multiple executives.
Regional Merchandising Assistant (1997-2000)
Monitor store inventory, mange relations between suppliers, service reps and store personnel, created purchase orders, assisted
suppliers to better understand terms/ conditions of HD contracts.
Data Entry Clerk (1996-1997)
Invoice data entry for nightly shipments to 100+ stores, run balance reports and adjust inventory as needed while assisting stores with
inventory balance and adjustment.
EDUCATION
Kennesaw State University, BA HIST, 2015
Dekalb Community College, AA PSY, 1993
SYSTEM PROFICIENCIES
MS Office, iWork, IBM, SAP, Facebook, iMovie