1. Maria Pankratz
Diversified Professional
Milaca, MN 56353
mia.pankratz@gmail.com - (320) 983-6582
My professional history has provided me with extensive exposure to production, technical and administrative
areas. This exposure allows me the opportunity to offer any company a solid range of attributes. I pride myself
in my dedication to hard work and the facilitation of goodwill toward each and every coworker and consumer.
WORK EXPERIENCE
Administrative Office Manager
Countryside Realty - Milaca, MN - July 2013 to Present
Responsibilities
Manage busy office with 6 agents for top independent real estate company. Responsible for managing full day
to day operations of the office, focusing on supporting broker, agents and real estate related duties.
Responsibilities:
• Activate/terminate real estate agents and complete necessary paperwork
• Monitor agents’ continuing education and license renewals
• Review all listing and contract files, and other paperwork for accuracy and compliance
• Apply for and maintain corporate and branch office licenses
• Prepare weekly, monthly and quarterly sales reports
• Prepare monthly listing reports
• Supervise Office staff; maintains productivity by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job performance
• Prepare and complete New Agent Orientation
• Train agents on company and procedures
• Conduct real estate-related training classes
• Tracks team contests and other agent activities
• Distributes and tracks real estate inquiries/leads
• Assists with implementation of Customer Relationship Management system
• Order/purchase office/housekeeping supplies for all divisions; maintains inventory
• Responsible for managing and maintaining cleanliness of office
• Maintains office efficiency by ensuring equipment is operational; finds solutions and/or reports repair needs
• Designs, implements and enforces office policies, standards and procedures
• Acts as a Change Agent to ensure improvements are made
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications
• Works to create a team oriented atmosphere setting team members up for success
• Provides support to agents as needed
• Other duties as assigned.
• These other duty tasks included creating advertisements, posting photos and videos of available properties,
producing brochures and fliers, planning open house events, scheduling property tours and answering
questions about advertised properties. If a real estate agency uses outside vendors to produce its marketing
materials, responsible to keep track of estimated shipping dates and ensure that each vendor's invoice is paid
in a timely manner. Gathered information about people who are interested in buying or selling properties.

2. Accomplishments
Learned the real estate industry and established myself as the central source of the daily processing of private,
bank owned and commercial real estate transactions in less than a year. Provided assistance with short sale
properties as well.
Skills Used
Strong customer service and administrative skills are key. Excellent oral and written communication skills,
ability to work in a fast-paced, deadline-driven environment required. Proficiency in Microsoft Office programs,
App Files and MLS mandatory. Advanced knowledge of the Company’s communication system and websites.
Expert knowledge of MLS Rules and Guidelines. Expert knowledge of the Master Offer Clauses and the
preparation of offers. Thorough understanding of the functioning of a real estate office. Thorough operating
knowledge of all office equipment.
Customer Service Representative
Direct Fulfillment, LLC - Saint Cloud, MN - July 2011 to July 2013
Responsible for the complete project management of print and direct mail projects for clients. Duties include
contract maintenance, implementation of press/lettershop jobs to production, press checks/quality checks,
proof distribution and itemized billing. Maintenance of proficient knowledge of Postal Regulations and direct
mail postal strategies. Constant communication with customer, vendors and all internal teams to ensure proper
flow of project through the organization. Manage inventory maintenance and generate monthly reports to the
customer. Coordinate with graphics department, data processing department, production supervisors and print
department to relate customer needs in order to achieve the highest quality in the most efficient, cost-effective
manner.
Buyer/Planner/CSR
Nortech Systems, Inc./TriVirix International - Milaca, MN - March 2008 to July 2011
Overall Responsibilities: Initiate, review, negotiate and process purchase requisitions and source materials,
equipment, services and supplies following company-established policies and procedures. Review Microsoft
Dynamics AX MRP requirements to determine the best sourcing strategy. Coordinate with supplier to obtain
product or service information such as price, availability, and delivery schedule. Ensure compliance with
established policies and Quality Systems procedures. Communicate requirements to suppliers emphasizing
quality, on-time delivery and value. Conduct and document purchasing activities and negotiate terms to
supportprudent buying decisions. Actively protects the company interests from price increases and other
liabilities. Qualify and monitor supplier base through the use of supplier surveys, supplier audits, supplier
evaluations and MRP system reports. Monitor and investigate corrective actions as required and evaluate
supply chain changes as mandated by client requirements. Maintain professional working relationships with
suppliers utilizing a "partnership" approach. Interface with internal departments including Planning, Finance,
Manufacturing, Development, Quality Assurance and Regulatory. Resolve
receiving and accounting discrepancies on a daily basis. Ensure material standards are met and non-
conformances or variances are approved and minimized. Visit supplier sites on periodic basis or to assist in
problem resolution. Ensure conformance to department procedures, Finance procedures, ISO procedures,
and other regulatory standards. Maintain procurement records such as items or services purchased, costs,
delivery schedules, product quality or performance, and inventory requirements. Assist in the identification,
implementation and application of systems and processes designed to improve efficiencies, quality and
performance.
Customer Service Representative
Nahan Printing - Saint Cloud, MN - November 2004 to March 2008

3. Responsible as point of contact and administrator of print and direct mail projects for clients. Duties include
sales, estimation, quotes/contracts, contract maintenance with modifications for accuracy, outside purchasing,
implementation of press/lettershop jobs to production, press checks/quality checks, proof distribution and
itemized billing. Communication with customer, vendors and all internal teams to ensure proper flow of project
through the organization.
CSR
Creative Marketing Concepts - Mora, MN - January 2002 to November 2004
Responsible for acquiring, maintaining and fulfilling promotional and marketing publishing orders for companies
involved in all scopes of services. Participate in cold- call sales, strong customer service, marketing
consultation and provide creative insight. Manage computerized inventory maintenance and generate daily,
weekly and monthly provisions of reports to the customer. Database manipulations to ensure current
information on an ongoing basis. Assist with reception area, organize production staff in print area to fulfill
orders. Coordinate with graphics department, data processing department, production
supervisors and print department to relate customer needs in order to create promotional mailing kits in a
market-ready status.
Certified Machinist/Technician
Goodrich Corporation TFT - Carroll, IA - July 1992 to October 2002
Responsibilities include both primary and secondary machining operations using CNC automated bar-fed
and manual lathes and cam-driven machinery in the production of aircraft and engine magnetos and close-
tolerance gas turbine fuel injection parts/assemblies. Duties included determining flow rates of metering
components; calibrating metering sets; tool fabrication; inspection/Quality Control; maintenance of MSDS
documents per OSHA regulations. Participated in all aspects of cellular manufacturing to include the acquisition
and maintenance of ISO 9001 quality system, AS-9000 certification, and application of six
sigma methology while maintaining an FAA Certified Repair Tech status.
HR Manager/ Executive Assistant
Waxman Industries, Incorporated - Carrollton, TX - March 1985 to May 1988
Obtained valuable experience through the responsibilities of a wide variety of office duties.
Activity Coordinator
Carroll Health Center - Carroll, IA - February 1978 to August 1985
Participated in all aspects of geriatric care through promotional advancement.
EDUCATION
Associate in Business
Des Moines Area Community College
1991
SKILLS
Computer Skills: Environments: PC, Macintosh Software: MS Word, Excel, PageMaker, FileMaker Pro,
Primac, PowerPoint, Access, PeachTree, InDesign, Adobe Illustrator CS3, Photoshop, Quark, Outlook,
Outlook Express. Typing: 75 WMP. Data Entry: 12000 KPH. Versed in multiline phone systems.

4. ADDITIONAL INFORMATION
Currently enrolled in Six Sigma Green Belt training course to obtain certification.
Gerontology Specialist Certification 1982 - Iowa Central Community College IA
Adult Services Specialist Certification 1983 - Iowa Central Community College IA
Computer Applications Certificate 7/1/1991 - DMACC IA
Data Entry Certificate 7/1/1991 - DMACC IA