Nadine Hearn is seeking an administrative or customer service position with over 5 years of experience in roles such as administrative assistant, receptionist, and customer service representative. She has strong organizational, communication, and leadership skills as well as proficiency in Microsoft Office, OracleCloud, SAP, and various operating systems. Hearn is looking to leverage her experience providing excellent customer service and administrative support to contribute value to a new organization.

1. Nadine Hearn
20276 Vaughan, Detroit, MI 48219, (313) 694-3652, nadinehearn@aol.com
CUSTOMER SERVICE ~ RECEPTIONIST – ADMINISTRATIVE ASSISTANT
Summary of Qualifications
Over 5 years of responsiblecorporateexperience as AdministrativeAssistantwith a proven record of accomplishment
in the areas of customer servicerepresentative, scheduling,data entry, and general office operations.Strong
organizational abilities combined with excellent interpersonal,communication,and leadership skillsthatallowme to
work effectively with other people at all levels.
Achievements/Awards:
 Spearheaded and successfully implemented recruitment programto hireand train personnel.
 Increased enrollment by 100%
 Maintained production standards for sales
 Created a simplified spreadsheetto track and maintain tuition/lunch monies
 Pridein Excellence Award – OutstandingJob Performance – (2) years
Skills
 Typing 50- 55 wpm
 Data Entry 9,000 kpm (Alpha & Numeric)
 Software: Exp. – MS Word, Excel, Outlook, PowerPoint
 System Programs: OracleCloud,SAP, DRMS, Mobile-Eyes
 OperatingSystem: Windows 8.1 & 10
Relevant Experience
Facility Associate
 Order office, copier, computer and coffee for 3 floors.
 Set-up and clean-up for meetings, clients, interoffice and external.
 Sort and distribute mail, incoming and outgoing and required to prepare UPS and FedEx mail.
 Capable of lifting boxes up to 75lbs, and transporting.
 Stocking of all the supplies.
 Filing of all interoffice correspondence
 Making sure all employees are assigned lockers
 I production of out going mail preparation which is done on monthly basis.
 Maintenance of (5) kitchens
Customer Service
 Confer with customers by telephone or in person to provideinformation aboutproducts or services,take or
enter orders, cancel accounts,or obtain details of complaints.
 Keep records of customer interactions or transactions,recordingdetails of inquiries,complaints,or
comments, as well as actions taken.
 Check to ensure that appropriatechanges were made to resolvecustomers' problems.
 Determine charges for services requested, collectdeposits or payments, or arrangefor billing.
 Refer unresolved customer grievances to designated departments for further investigation.
 Proficiency in the navigation in screens
 Demonstrated ability to meet the needs of patrons
 Field phone callsand directto appropriateparties or take messages
 Solicitsales of new or additional services or products.
Receptionist
 Operate telephone switchboard to answer, screen, or forward calls,providinginformation,takingmessages,
or schedulingappointments.
 Greet persons entering establishment, determine nature and purpose of visit,and director escort them to
specific destinations.

2.  Transmitinformation or documents to customers, usingcomputer, mail,or facsimilemachine.
 Provideinformation about establishment,such as location of departments or offices,employees within the
organization,or services provided.
 Collect,sort, distribute,or prepare mail,messages,or courier deliveries.
 Process and prepare memos, correspondence, travel vouchers,or other documents.
 Handled office switchboard.
Administrative Assistant
 Prepare invoices,reports,memos, letters, financial statements and other documents
 Maintain files and retrievecorporate documents, records,and reports
 Incorporatestatistical information within excel spreadsheet
 Compose, type routine correspondence, and reports
 Attended meetings to create minutes for distribution
 Scheduled and conduct employee orientations and providetours for clients
 Responsiblefor all entities of program enrollment
 Record and calculatechild careattendance hours
Project Consultant
 Provided total clerical functions,which involves detailed investigation of customer files for cleansingof three
(3) different systems, one system is a new system that needed to be monitored and updated with corrected
information.
 Adjustments was done to invoicepayments, alongwith making sureadjustments are applied to the correct
clientinformation,investigated to determine new clients for clarity to create the new.
 Monitoringof old clients to insurecorrectability.
Employment Temporary
Facility Assistant Associate, APN Consulting Inc, (Willis Towers Watson) - 09/15/2016 –Present
Customer Service/Surveyor, Morpace Inc. 09/01/2016 – 10/15/2016
Contractor Project Consultant, Strategic Operation Solutions, (City of Detroit) - 01/01/2016 – 06/30/2016
Customer Service Representative, (Marketing Associates), 10/1/2014 – 12/31/2015
Administrative Assistant/Customer Service, Softpath Agency, (Evoqua Water Technology) - 09/31/2014 – 07/31/2015
Customer Service Representative, H&R Block, – Seasonal – 01/18/2014 – 04/13/2015
Data Coordinator, Staffing Personne l Unlimited, (Summit Health) – 08/28/2013- 10/06/2013
Appointment Setter, One Source Talent - 05/2012 – 09/2012
Customer Service Representative – Rotator Staffing, (Siemens Industry) – 04/2012 – 08/2012
Clerical Support Specialist, Snelling Staffing, (City of Ferndale) - 10/2011 – 2012
Customer Service/Data Entry, Office Team Staffing, (Renkim), 07/2011 – 10/2011& (Rockwell Medical) - 08/2011- 10/2011
Employment History
Wonder Years, Detroit, MI, Administrative Assistant, 04/15/2014 –09/2014
Financial Services of America,Warren, MI, Appointment Setter, 08/2012 – 08/2013
New Era Services, LLC, Southfield, MI, Administrative Assistant – 11/2010 – 06/2011
Kingof Home Repairs,Detroit, MI, Personal Assistant, 08/2007 – 10/2008
St. John Lutheran School,Detroit, MI, Assistant Office Mgr., 10/2004 - 08/2007
Marygrove College, Detroit, MI, Administrative Assistant, 07/2000 – 08/2003
Education:
Business, Marygrove College, Detroit, MI (Credits)
Secretarial Science, Highland Park Community College, Highland Park,MI (Credits)
High School Diploma, General Studies, Northern High School, Detroit, MI (Diploma)
Training:
Customer Service: Apprentice Program – Jewish Vocational Service (JVS), 08/2015 – 10/2015
Computer Microsoft Office Suite 2010 – Jewish Vocational Service (JVS), 08/2013 – 12/2013 – (Certificate)

3. Facilitation Training (Certificate)