1. JAMIE M. COOPER
2120 Deerfield Dr. - Ashtabula, Ohio 44004- Phone (440) 536-1366
SUMMARY
I have over fifteen years of experience in Office Administration and Office Management. Strengths
include understanding customer concerns and providing win-win solutions, multi-tasking, high level of
confidentiality and organization. I am very proficient in Microsoft Word, Windows, Outlook, Excel, and
Lotus, Quickbooks and Accounts Receivable and Payable.
EXPERIENCE
2012 - Present Atty Jane Hawn-Jackson, Esq. Ashtabula, Ohio
Legal Assistant
• Answer incoming calls
• Schedule all attorney appointments
• Intakes (new client interviewing)
• Track and file all court appeals
• Draft Pleadings
• Request and process client medical records
• General office duties (i.e. filing, greeting clients, mail)
• Quickbooks
• AR/AP
,
2010 - 2012 Goodwill Industries Ashtabula, Ohio
Administrative Assistant
• Correspondence
• Assist Human Resources with interviewing and training
• Assist with special projects
• Answer 6-line incoming calls
• Schedule all pick up and deliveries
• Payroll (ADP & Quickbooks)
• AR/AP
• Deposits
• Budget and daily number comparisons
• Assist all 5 stores with day to day functioning
• General office duties (i.e. filing, greeting clients, mail)
2008 - 2010 Atty Paulette F. Balin Ashtabula, Ohio
Intake Receptionist
• Answer 4-line incoming calls
• Intakes (new client interviewing)
• Track and file all court appeals
• Open new client folders
• Request and process client medical records
• General office duties (i.e. filing, greeting clients, mail)
2005 -2008 S & B Carpet One Ashtabula, Ohio
Office Manager / Inside Sales / Advertising Specialist

2. • Sales
• Answered multi - line phones
• Scheduled installs and estimates
• Provided price quotes for customers
• Invoiced customers for completed installations and purchases
• Provided customer assistance
• Reviewed advertising campaigns and worked with advertising vendors to determine
needs
1996 - 2005 USA Cellular Ashtabula, Ohio
Office Manager
• Opened and closed retail sales location
• Hired all outside sales associates
• Prepared commission statements for outside salespeople
• Conducted and trained new and existing employees on products and services
• Answered multi - line phones
• Inventory
• Placed stock orders for wireless equipment
• Handled all customer issues with billing, service and equipment for the retail location and
sales associates
• Balanced cash drawer and handled deposits
• AR/AP
EDUCATION
1990 - 1994 Harbor High School Ashtabula, Ohio
1994 - 1996 Kent State University Kent, Ohio
2015 - Present Lakeland Community College Paralegal program Kirtland, OH
HONORS
Dean’s List Luncheon @ Lakeland Community College 12/2015
United Way Special Accomplishment
• Headed the United Way Campaign
• Provided an informational meeting to over 120 people
• Collected the most pledges in company history
• Collected 25 give-a-ways from local merchants as incentives to pledge