1. Jamilah L. Stinson
5133 Winton Road Unit #E
Fairfield, OH 45014
513.291.0504
jah.stinson@yahoo.com
Objective:
To obtain a job close to my field of experience and expand my work skills while becoming a valuable
asset to the needs of the company
Experience:
US Bank Call Center Madisonville, OH
Customer Service Agent 2/2014-Present
• Take inbound calls/make outbound calls regarding customer’s accounts
• File claims to dispute charges, assist customers with applying for and maintaining loan accounts
The Kroger Co. (via Staffmark) Blue Ash, OH
Customer Service Agent 6/2013-2/2014
• Take inbound calls/make outbound calls regarding customer’s accounts
• Reply to customer emails regarding customer accounts
RDI Marketing Services, Inc. Blue Ash/Milford, OH
Customer Service Agent 6/2008-5/2013
• (Most recent client/project worked on at RDI) Comverge (11/2013-5/2013): Energy reduction
and conservation management programs for several different utility companies throughout the
United States. Duties on and off the phone included:
• Inbound/outbound calls to enroll, scheduling appointments to install, remove or repair energy
conservation devices
• Data entry onto Excel sheets
• Troubleshooting device issues over the phone with customers
• Make outbound calls for different clients/campaigns to make sales goals while working quickly
and efficiently to meet client needs. (Ex: Discover ACQ, Discover CST, Discover ITP, Discover LTI,
HSBC Bank, Heritage, Energy Plus (In-Bound), NMCA, Aegon)
• Moved up to be a coach monitor after 6 months, then supervisor after being on the phones for
10 months. Daily Coach Monitor/Supervisor tasks included (ended 4/2011):
• Morning meeting with management team
• Making list strategies for campaign/starting lists and changing when needed daily
• Daily monitoring/Discipline/Coaching of agents dialing on the campaign
• Ensure that shift runs efficiently and that agents are meeting personal/company goals
• Learn and adapt quickly to new programs when coverage was needed
• Report any issues that cannot readily be handled to the Site Manager
• Conference calls/Internet conferences with clients to go over production, quality and
changes/improvements

2. APEX Cleaning Services (via Integrity Staffing Solutions) West Chester, OH
Janitor@ IKEA Construction site in West Chester, OH 1/2008-6/2008
• Cleaned restrooms, common areas, cafeteria areas, etc.
• Set up showrooms with IKEA furniture and helped keep showrooms and surrounding structures
clean while construction was still being finished
Avon Call Center (via Integrity Staffing Solutions) Springdale, OH
Customer Service Representative 3/2007-1/2008
• Answered inbound calls from Avon Representatives to place customer orders, find orders that are
lost, return merchandise, etc.
• Worked efficiently to clear all Customer Service calls in que before the end of shift
RGIS Inventory Specialists Sharonville, OH
Inventory Specialist/Auditor 1/2006-4/2006
• Assigned to a new client/location everyday
• Inventoried each item as requested at each site while working quickly, quietly and efficiently
• Assured inventory is correct/complete before leaving each site

3. Education:
2007-2008 Art Institute of Cincinnati Woodlawn, OH
• Fashion Merchandising/Marketing
1999-2003 Princeton High School Sharonville, OH
• Graduate
Applicable skills:
Proficient in the following computer programs:
• Microsoft Office Word
• Microsoft Windows XP
• Microsoft Office PowerPoint
• Microsoft Office Excel
Additional Skills:
• Works well with others/ independently
• Motivated by goals and achievements
• Proactive when necessary
• Ability to multitask
• Enthusiastic and friendly personality
• Ability to learn quickly
• Can manage/supervise large groups of people
• Ability to work under pressure
References:
Jason Spaw Manager at US Bank Call Center 513.400.9721
Jenn Berliner Supervisor at RDI Marketing Services (Comverge) 513.515.2512
Condie Todd Supervisor at RDI Marketing Services 513.432.9024
Tara Kearney Co-worker at RDI Marketing Services 513.255.3514
Michael Robinson Human Resources at RDI Marketing Services 513.338.1184