1. Chanté Fumicello
1915 Saginaw Ct. Oldsmar, FL. 34677
727.238.4411
c_fumicello@yahoo.com
Chanté Fumicello
Corporate Support Professional
Operations Manager • Customer Service Manager • Training Manager • Project Manager
An enthusiastic and highly motivated, organized and skilled manager with 16 years’ experience in Operations
Management and 3 plus years of Project Management. Computer Savvy; Comfortable and proficient with all
Microsoft office applications to include Word, Excel, Visio and PowerPoint. Currently managing Trade Promotions
Operations Department for a global company. I pride myself on being knowledgeable, analytical, dependable and
precise.
CORE COMPETENCIES
• Visionary Leadership • Organizing and Planning • Decisive Problem Solver
• Dynamic Communicator • Mentoring, Motivating and Coaching • Solution Oriented
• Process and Statistical Analysis • Presentation Design and Delivery • Team Focused
PROFESSIONAL EXPERIENCE
AFS Technologies, Tampa, FL. Manager, Foodservice Operations – Tampa Division (12/2006-Current)
• Discuss and understand the financial concerns and needs of our customers
• Resolves or recommends solutions to improve efficiency within the Department
• Analyze processes and policies to ensure they are SaaS70 Complainant
• Monitor key unit metrics (e.g. quality measures, productivity, service level objectives,volumes, etc.) against
plan and adjust resources as appropriate
• Establish goals for improving key unit metrics and meet those goals
• Mentor subordinates to develop professionalskills and knowledge to position them for advancement
• Explain features, advantages ofvarious features to improve KPI reporting
• Develop and maintain a strong knowledge base across departmental functions to be cross-utilized
• Extensive contact with internal resources is required to identify, research,and resolves complex problems
R & K Rock Hauling, Goodyear, AZ. Manager, Customer Service (04/2004-11/2006)
• Provided prompt and professionalservice to customers,established and maintained effective rapport with
customers, vendors and management.
• Coordinated shipping/Monitored shipments and expedited orders
• Researched and resolved service inquiries regarding payments,refunds, and new product sales
• Answered escalated phone calls and disputes
• Performed general office duties,such as ordering supplies,maintaining records management database
systems,and performing basic bookkeeping work.
Advanced Distribution Services, Phoenix, AZ. Customer Service (06/2003-04/2004)
• Recorded and documented information and distributed to appropriate departments, including: route
information, driver productivity information, sales and service issues and opportunities,safety issues,and
problem stops
• Basic invoicing, cash/check/credit card receipts and invoices
• Ensured accuracy and thoroughness ofpick-up, container delivery, service, and driver records
• Performed a variety of clerical duties to include preparation, maintenance and processing ofcustomer
accounts and financial information
• Performed a variety of administrative duties including, but not limited to: coordinating mass mailings,
ordering office supplies/inventory,preparing and submitting bills for payment, receiving and distributing
incoming mail
• Organized and maintained computer database systems,telephone,mail, filing, systems,equipment and
supplies

2. Chanté Fumicello
1915 Saginaw Ct. Oldsmar, FL. 34677
727.238.4411
c_fumicello@yahoo.com
PERTINENT EDUCATION
Estrella Community Collage 2004 - 2006
Radford High School, Honolulu HI July 1996
• High School Diploma
References
References are available on request.