1. ELLEN CAMIN
706 White Oak Drive
Cary, North Carolina 27513
(919) 928-6487
Ellencamin123@gmail.com
PROFESSIONAL EXPERIENCE:
PAREXEL International, Durham, NC August 2007 – February 2014
Research Operations Assistant (ROA) (1/2012 – 3/2014)
Prepared, distributed, stored and archived study files, as applicable. Assist with technical preparation of
audits. Prepared study-specific documents, including tracking, scanning, coding and filing.
• Helped translate study documents and study level signatures and managed the distribution to sites.
• Assisted with the organization of internal and external meetings / trainings
• Setup GRO team members and investigators travel arrangements and expense in a timely manner.
• Maintained a working knowledge and ensure compliance with applicable ICH-GCP Guidelines, local
regulatory requirements and company SOP and stud specific procedure
• Received documents: 1572, regulatory documents, FDF, Investigator Brochures, CDA’s, named and
uploaded to PMED
Senior Customer Service Representative/Team Lead (11/2010 – 1/2012)
Assured CSR adherence to call center policies and procedures. Assisted in training CSRs on new projects
and provided training to guidance and support to less experienced Customer Service Reps new hires.
• In the absence of the Call Center Supervisor, served as a point of contact for CSR inquiries.
• Assisted with reporting of Call Center stats i.e. HI Path ProCenter, Rapids, and other types of call
center reporting systems as designated.
• Maintained call volume stats by tracking the performance of Customer Service Representatives
against pre-determined objectives, analyzing results, and identifying trends.
Customer Service Representative (8/2007 – 11/2010)
Represented clients on various clinical-related projects via inbound and outbound communications.
Maintained excellent quality and productivity standards for all client programs.
• Adhered to program scripts, guidelines, SOP’s and GCP regulations.
• Maintained call volume stats by tracking the performance of Customer Service Representatives against
pre-determined objectives, analyzing results, and identifying trends, and issues of management.
Brenntag Southeast, Durham, NC February 2005 – August 2007
Customer Service
Customer Service support receiving orders over the phone, fax along with orders that are e-mail, EDI and
Xign. Updated customer base profile with pricing and special notations for shipping requirements.
• Working with shipping, internal sales, and buyers for product availability
• Shipment processing of all BOL that have shipped the same day (billing function).

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Glass Doctor, Raleigh, NC October 2003– February 2005
Customer Service
Took orders over the phone/quoting auto and flat glass on the phone. Insurance calls and booking.
Working with dispatch to make sure orders are scheduled. Calling on quotes to secure orders.
Delta Consolidated, Raleigh, NC March 2000 – November 2002
Customer Service Specialist
Customer Service Specialist for support including receiving orders, price checks, order entry and keeping
up with special reports. Interfaced with customers and worked in the shipping department.
• Supplying pricing and availability on products.
• Including phone assistance, dealing with truckers picking up shipments.
• Billing, back orders, all assets of dealing with shipping.
Powerware/Exide, Raleigh, NC March 1994 – February 2000
Customer Service Specialist
Customer Service Specialist for IBM. Customer Service support including receiving orders, price checks,
order entry and missed shipments. Supply pricing and availability on products and expedite shipments.
• Interfaced with customers, manufacturing, shipping and buyers for order tracking and shipment
information.
• Performed logistics services, including phone assistance, customer visits, extended contracts, special
customer reporting and initiation of field service.
• Acted as the Customer Service representative for Latin America.
• Maintained support for auditing orders, tracking shipments, freight quotes, special reports as
required, shipping information, phone interfacing and change orders.
Skills
• Excel
• Microsoft Windows
• Impact Harmony
• PMED
• AS 400
EDUCATION
Associates Degree Art Business, University of Phoenix
PROFESSIONAL TRAINING & CERTIFICATES
• Basics of Knock-Your-Socks-Off Customer Service (June 1995)
• [30] Thirty Hours of Spanish of Conversation, Wake Technical Community College (May 1996)
• How to Satisfy Every Customer Every Time (May 1996)
• Communicating with Diplomacy & Tact (November 1998)
• What's UPS Certificate of Completion (August 1994)
• How to Become a Great Communicator, Fred Pryor Seminars (October 1999)
• Self-Assured, Relaxed & In Control (March 1999)