1. Courtney D. Splitt
2634 Leroy Stevens Rd (251) 391-1388
Mobile, AL 36695 courtneydarlenewolfe@gmail.com
Objective I want to improve on my already acquired skills and enhance the
dedication, hard work, and experience needed to grow.I'mlooking to
forward my career in a role I amconfident that I can be the catalyst that
creates synergy to build and help manage a successful team.
Experience
Verizon Wireless
Mobile, AL 36608
Solutions Specialist
August 2014-November
2015
• Effectively communicate all aspects of service, billing, and any
other areas of concern in order to achieve a total solution for every
customer
• Conduct wireless workshops to keep customers current with their
new technology
• Work closely with other Solutions Specialists for a team selling
environment
• Meet/exceed monthly sales quotas
• Stay current with the latest in the wireless and communications
industries
• Utilize down time to reach out to current and potential consumer and
business customers in order to create opportunity for new growth
• Adapt to the ever-changing metrics/focus of Verizon
T-Mobile
Mobile, AL 36608
Retail Associate Manager
February 2009-August 2014
• Operational Facilitator
• Train new employees according to standard operating procedures
• Maintain successful performance in an ever changing and
competitive wireless communications industry
• Conduct wireless workshops to keep customers current with their
new technology
• Negotiate sales while exceeding a monthly quota
• Handle business and consumer sales
• Create rapport with every customer and maintain an effective
working relationship with employees
Barnes &Noble
Merced, CA 95340
Community Relations
Manager/Bookseller
October 2006-September
2007
• Establish and maintain long term relationships with local schools,
libraries and authors
• Organize and execute book release events inside and outside of the
store.
• Promote long-term goal of maintaining customer loyalty and
satisfaction
• Execute in and off site book readings .
Wolfe's GPS Cables
Merced, CA 95340
Office Manager
August 1999-September
2007
• Monitor business profitability by maintaining accurate bookeeping
services
• First point of contact with every customer
• Organize office operations and procedures
• Prepare profit and loss statements, payroll and quarterly taxes.
Education • 1995-1999 Diploma, Merced High School, Merced, CA

2. • 1999-2000 Merced Community College, Merced, CA
• 2001-2003 Columbia College, Sonora, CA Culinary Arts Degree
Qualifications • Proficient in Microsoft Office Suite
• Works well within a team or alone
• Works daily with phones, e-mail and many other connected devices
• 20+ years of experience in customer relations and service.
• Lead and organize device learning classes
• Managed deposits, daily operations and store schedules
• Implement/pioneer new action plans for rep performance and helped
with follow through