1. FLOR MELINDA HEREDIA
I am currently seeking placement within your company. Enclosed you will find
my resume. I believe that my work experience demonstrates my willingness to work in
several different assignments, and the flexibility to be effective in several different
projects. I work well with employees, at all levels, from staff to executive management.
My behavioral strong points are the ability to multi-task, troubleshoot, be a strong team
player, and to be open and willing to accept new challenges. I would like to apply my
past experiences, and skills to a position within your company. I feel I would be a
valuable addition/ asset to the staff.
I would like the opportunity for a personal interview at your convenience. Thank
you for your time and consideration. I hope to hear from you soon.

2. FLOR (MELINDA) HEREDIA
170 Park Ct.
Hinckley, IL 60520
(815) 908-9352
alondranoveli@yahoo.com
OBJECTIVE:
Looking for a challenging position where my experience, education, and
accomplishments will contribute to the success of the organization. I plan to work hard
and do what needs to be done and learn what I don't already know.
QUALIFICATIONS:
• Determined to work hard in everything I do.
• Willing to rise to the top to accept responsibility and get things done.
• Organized and able to perform tasks that are administrated or presented.
• Excellent communication skills, responsible, work well with others, and reliable.
EMPLOYMENT:
2012-PRESENT
BIRDDOG MEDIA/ WINDY CITY CALL CENTER, ARLINGTON HEIGHTS-
WORK AT HOME
Customer Service Position/Academic Adviser
• Inbound/Outbound (automatic dialing) Calling / Manual Dialer/ Appointment
Setting
• Campaigns: JOB.COM, MAKING THE MOST, SNAGAJOB.COM, Empire, and
Home Depot
• Also assist in special project: YOUR DEGREE PORTAL
• Checking VOICE MAIL throughout my shifts
• Providing Feedback and Tip to Manager to be applied within group
• Attend weekly Manager meetings/ Monthly QA meetings
• Review weekly QA scores and apply QA suggestions/feedback
2011-2012
HUNTINGTON RESOURCES/ CONTRACTED TO BIRDDOG MEDIA- WCCC
Customer Service Representative
• Inbound/Outbound (automatic dialing) Calling
• Campaigns: JOB.COM, MAKING THE MOST, and SNAGAJOB.COM.
• Also assist in special project: YOUR DEGREE PORTAL

3. 2010 to 2011
RSA MEDICAL , Naperville
Customer Service Representative
• Out bound calling as well as in bound calling for a private medical company
2009 to 2010
College of DuPage – Full-time Student – Working towards an Associates of
Science degree
2008 to 2009
STIVERS STAFFING, Des Plaines, IL
Bilingual Customer Service Representative
• Assigned to ASI an insurance company as a bilingual customer service
representative.
• Took inbound calls from customers in Spanish and English who were reporting
accidents.
• Assisted customers with initial information gathering and then transferred calls to a
claims adjuster.
• Entered customer data into the company database and answered questions.
• Kept accurate records, made copies and performed other clerical duties as needed.
2007 to 2008
ACCOUNT TEMPS/OFFICE TEAM, Oakbrook Terrace, IL
Bilingual Call Center Representative
• Worked temporary assignments for different employment agencies.
• Took inbound calls from customers from McDonalds who were filing complaints
about their experience at McDonald restaurants.
• Listened to customer complaints and entered the complaint into the company
database in order for management to resolve problems and improve quality of
service.
• Took inbound calls at Corporation from customers requesting approval for
insurance.
• Answered questions and input customer information into the company’s database.
• Assisted with clerical work including filing, data entry and special projects as
needed.
2007 to 2007
AUTOMATEDHEALTHSYSTEMS, Schaumburg, IL
Bilingual Call Center Representative
• Answered inbound and made outbound Spanish calls for the Illinois Health Connect-
a state issued medical card.
• Answered questions, resolved issues or referred patients/doctors to the right
department for assistance.
• Provided references and processed restriction forms.

4. • Assisted with general clerical duties including data entry, filing and copying.
2004 to 2006
WALGREENS CORPORATION, Deerfield, IL
Floating Pharmacy Technician
• Assisted customers with filling of prescriptions and answering pharmacy questions.
• Processed insurance co-pays and input customer data into the Walgreen’s system.
• Floated to stores in the Central District and assisted wherever was needed.
• Took inventory of products, stocked items and recounted controlled substances for
quality control.
• Answered calls from doctors, patients and insurance companies.
• Utilized bilingual ability to assist Spanish speaking customers.
EDUCATION:
College of DuPage – 2009 to current – Pursuing Associates of Science Degree