1. MICHELLE LINDAHL
75 Beechmont Ct Unit D
Schaumburg, IL 60193
847-421-9386
Michelle.lindahl@yahoo.com
PROFESSIONAL HISTORY
Gendex Dental Co July 2007- Present
Customer Service Representative
• Responsible for answering customer calls, placing orders through fax, email and phone
calls and addressing tech support requests for product information.
• Input all warranty orders requiring an order and return processing for completion.
• Coordinate with shipping and product managers to confirm orders are filled and are
sent out correctly.
• Issue non-affecting credits and debits as needed.
• Work with sales representatives and other internal customers regarding issues they
may have with orders, part numbers or pricing.
Daigger Lab Supply February 2006 – July 2007
Customer Service Representative
• Responsible for all answering calls for customer service, placing orders, handling returns
and calling vendors for product information.
• Answered general product questions, processed faxes between calls, researched back-
order issues and worked with purchasing reps to get supplies shipped out immediately.
• Entered web orders and resolved issues that were received thru the internet. Scheduled
customer pickups for future orders.
Hollister Inc. November 1999 – January 2006
Senior Consumer Representative
• Answered calls from customers asking about ostomy related issues, such as which
products would work best for their needs.
• Suggested products that would resolve customer issues and sent samples. Completed
customer information template during conversation.
• Was detail oriented and knowledgeable about company products. Familiar with other
product lines in order to address questions concerning breastfeeding, continence and
wound care issues.
• Between calls would answer web mails from consumers with miscellaneous concerns.

2. • Handled issues relating to issuing credit, returns and debits to accounts and new
account setups. Answered calls for hospital and institution orders.
• Worked on SAP and Lotus notes systems.
Medline Industries February 1999 – November 1999
Customer Service Representative
• Answered calls and resolved issues for returns, provided product information,
processed orders t and set up new accounts.
• Thrived in a fast paced, detailed oriented work environment.
EDUCATION
Working towards Associates degree in Computer Information Systems at Harper College.
COMPUTER SKILLS
• Microsoft Word, Excel, Power Point and Lotus Notes.
• MS 400 , SAP, CRM