Erica Robbins is an experienced analyst seeking a customer-oriented position where she can utilize her skills. She has over 10 years of experience in data entry, customer service, and pricing analysis. Her background includes roles at Extended Stay Inc., Bank of America, AXA Equitable, DTLR, and Café Mia where she performed tasks like updating hotel rates, researching financial documents, entering life insurance applications, and providing retail customer service. Erica has strong computer skills including Microsoft Office and data systems like AS400 and LAMP. She is authorized to work in the US and has a business administration degree from Central Piedmont Community College.

1. Erica Robbins
Experienced Analyst
Fort Mill, SC 29707
ericarobbins10@gmail.com - (704)915-5882
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-
service experience, computer knowledge and organizational skills can be fully utilized.
Willing to relocate to: Charlotte, NC - Fort Mill, SC
Authorized to work in the US for any employer
WORK EXPERIENCE
Pricing & Revenue Ops Specialist
Extended Stay Inc. - Charlotte, NC - June 2014 to June 2015
Responsibilities
Update Hotel Rates for internet hotel sites, 400+ cities/states used and needed updated Rates, Using Outlook,
Excel, and other programs intended only for Extended Stay. Creating, Implementing, and also Auditing all
Rates adjusted.
Skills Used
Microsoft Excel, Outlook. 10-key
Project Analyst- Temporary Placement
Bank of America- Pionear Staffing - September 2012 to September 2013
Gathering information from Deed Notes, Deed of Trust, Mortgage letters
• Research financial and mortgage documents in various systems
• Quality Control on fellow employees per Managers request
• Calculating fees corresponding with mortgage fees due
• Helping with mailing services, first class and also classified mailing
• Working with AS400, LAMP, Loss Mitigations Homebase, and Sharepoint.
• Data Entry input for mortgage letters for multiple states, using information gathered from clients Notes, Deeds,
Mortgage, etc.
Data Entry Analyst
AXA Equitable - March 2007 to September 2011
Key life insurance applications into multiple database platforms
• Direct incoming and outgoing phone calls
• Conferring with agents regarding application discrepancies
• Managing money transactions being applied towards applications
• Sorting and delivering mail when needed
• Replacment department also for a year
Sales Associate
DTLR - October 2006 to February 2007
Restock and handle retail inventory deliveries, and proper item placement within store
• Assist customers with any problems that arise and provide solutions to improve total customer satisfaction
• Operate registers, and perform register closeouts including safe drops and deposits

2. Sales Associate
Café Mia - March 2005 to April 2006
Operate registers by taking customer orders and processing transactions
• Prepare and distribute food products
• Perform closing duties including cleaning store, closeout register, and handle money deposits
EDUCATION
Business Administration
Central Piedmont Community College - Charlotte, NC
2006 to 2007
High School Diploma in Accounting Club
West Mecklenburg High School - Charlotte, NC
2002 to 2005
ADDITIONAL INFORMATION
QUALIFICATIONS
• Proficient with Microsoft Office products including, Office 2003, Office 2007, and Office 2010
• Able to type 60 words per minute
• Excellent at multitasking and working with others or with minimal supervision