1. Dennis Hall ♦Phone: (646) 538-4032♦ dennish1959@yahoo.com
SUMMARY OF QUALIFICATIONS
• Highly skilled in providing information regarding products and services of company.
• In-depth knowledge of taking orders, decide charges, and administer billing or payments
• Hands-on experience in reviewing, updating or making changes to customer accounts
• Track record of listening and responding to customers’ needs and concerns
• Able to handle returns and complaints effectively
• Demonstrated ability to record details of client contacts and service history
• Proven ability to determine answers and solutions quickly
EXPERIENCE
MANPOWER, Arlington, VA
09/2015-Present
Customer Service Assignments
• Redskins FedEx Park parking attendant
• FEDEX delivery personnel
MACYS, Marlow Heights, MD
2014-07/2015
Sales Associate – Furniture & Men’s Department
• Provides exceptional customer service to customers
• Performs cash/credit card transactions
• Offers merchandise suggestions to customers
• Meets and exceeds productivity standards & sales quota
• Received commendation for prevention of theft and loss of merchandise
• Performs inventory audit
HALL COMMUNICATIONS, NY, NY
2010-2014
Advocate/CEO Owner
• Advocate for marginalized population such as the elderly, under-educated and the poor at an
affordable cost Advising and assisting clients with special needs in all areas of legal, medical,
funerals, wills, insurance financial advice and referrals
THE HOME DEPOT, WOODBRIDGE, VA
2008-2009
Millwork Specialist
• Greeted customers to the store and my depart for big ticket purchases
• Maintained the department according to company merchandising standards and store operations
policies
• Maximized sales of department merchandise and related products
• Ensured that all merchandising and operational activities take place on a consistent basis
• Provided quick, responses and friendly customer service
• Generated $500,000 in gross sales between February 2008 until April 2009
• Awarded winning top sales in appliances, doors and
2. LRP SUPPLY, NORTHERN VIRGINIA
2005-2006
Cosmetic Sales Distributor
• Maintained and Managed beauty supplies inventory for warehouse
• Promoted Design Essential Hair Products lines for increase sales
• Marketed to barbershop, salon and stylist in the northern VA area
DCWASA WASHINGTON, DC
2002-2004
Billing Analyst
• Initiated, investigated, implemented, negotiated and terminated accounts according to demands
of case load of
commercial and residential statement
• Worked with field crew and assisted in removing outdated meter and replenished with self-
reading automated meters for citywide commercial accounts
• Updated new billing system every quarter on inter-department data system
Dennis Hall Phone: (646) 538-4032¨dennish1959@yahoo.com
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MCI-WORLDCOM, ARLINGTON, VA
2001 – 2002
Account Executive
• Answered 80 to 120 incoming and outbound customer service and collection international calls
per day pertaining
to long distance calling plans
• Worked with “Retention Team” to win back previous customers and gain new accounts
• Assisted in training new sales hires on- the- day to day bases for MCI
ONE POINT COMMUNICATIONS, LARGO, MD
1999-2000
Trouble Shooter
• Tested and analyzed problems for telephone customers
• Handled distribution of hardware and software problems to the proper channels
• Worked directly with leasing agents, Bell Atlantic, field technicians and customer to solve all
data and telephone issues
GTE HAWAIIAN, HONOLULU, HI
1986-1996
Service Facility Technician
• Call enter for all the Hawaiians Islands
• Handled high priority circuits, atm’s, restorals and software
EDUCATION
High School Graduate
NYCC Computer Classes
Military Training
