Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.

1. Twelve Watts
5 Metropolitan Oval • 4G • Bronx, NY 10462
CELL PHONE (732) 779-9345
twelve.watts@gmail.com
PROFESSIONAL SUMMARY
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at
multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service
and creating a productive and efficient work place.
PROFESSIONAL EXPERIENCE
1800Postcards New York, NY August 2011 - Present
Customer Service Executive
• Train new hires, office inventory maintenance, assumed management responsibilities as the company restructured.
• Create and implement training procedures and a customer service training manual for management and new employees.
• Process orders, payments, invoices, collections and account receivables for the accounting department. Schedule shipping and
delivery service for new orders.
• Operate the postage machine, scale, and online USPS processing forms for in-house and outgoing BMEU/ EDDM specific
mailings.
• Answer phones, email and online chat via Live Person, in a polite, professional and courteous manner while assisting clients
with their queries.
• Greet clients at the front desk, process new orders and in office pick ups.
Micro Center Yonkers, NY May 2010 - June 2011
Sales Associate
• Advised and supported customers on maintaining and purchasing computer systems, components and peripherals.
• Conducted daily cycle counts, kept inventory of products while maintaining a tidy, organized and efficient work area.
• Operated a POS system to itemize and complete in store and outbound purchases while tracking financial data and client
category procedures.
• Frequented weekly walkthroughs with managers to discuss interior visual displays and strategic marketing.
Evins Communication New York, NY December 2007 - January 2009
Front Desk Associate
• Scheduled and maintained conference room assemblies for 7 subdivisions within the company, tracked and ordered inventory
and supplies for office equipment preservation.
• Collaborated with colleagues regarding the implementation of marketing distribution for the launch and support of over 15
client companies.
• Resolved and directed client interest and inquisition via phone and email while directing a highly interactive multi-line
telephone system.
• Greeted clients with a pleasant disposition, guiding them to their respective appointments while building the client database
and steady follow up for client retention.
EDUCATION AND CERTIFICATIONS
Southern New Hampshire University September 2015 - Present
Pending BA in Communications - PR

2. PerScholas Institute of Technology December 2009 - April 2010
Comp TIAA+ Certification