1. Maisha Gaillard
First Impressions Specialist
Huntsville, AL 35816
maisha6371@yahoo.com - 256-288-4161
More than 10 years of office management experience with a strong track record for driving results and providing
a positive customer experience
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Representative
West Corporation - Huntsville, AL - December 2014 to Present
Answer inbound calls from external and internal customers.
• Set up new service installations.
• Assist with troubleshooting technical issues, creating Trouble Tickets and Service Orders.
• Assist with resolving account issues.
Income Tax Office Manager
Money Tax Service - Huntsville, AL - 2013 to Present
Manage office/employees for tax preparation office
• Provide guidance to client on completing taxes forms
• Prepare taxes for Patrons
Pool Chemical Specialist
Valley Pools - Athens, AL - May 2014 to September 2014
Test chemistry in Swimming Pool/Spa water
• Calculate correct dosages for swimming pool chemicals
• Educate and instruct clients for proper swimming pool maintenance
Client Service Representative
ARE Companies - Huntsville, AL - 2010 to 2013
Provided a positive first impression to new and existing clients via phone and face-to-face
• Advised the Career Consultants of appointment arrivals and schedule changes
• Supported the Campaign Manager by assisting with client marketing plus updated and maintained client
documentation
• Coordinated the maintenance of the office, ordering of supplies and checked daily mail
Property Manager
Stepping Stone Condominium Association - Huntsville, AL - 2009 to 2010
Coordinated the property for 117 properties for home owners and real estate investors
• Managed all accounts payable/receivables for the property totaling ~$50K per month
• Provided guidance to facility personnel for maintenance projects at the property
Inventory Specialist
RGIS - Huntsville, AL - 2007 to 2009
Provided Inventory services for retail companies such as Wal-Mart, Target, Lowes and other large retail

2. companies in the Southeast region
• Accurately counted items in a retail environment paying special attention to detail and reporting findings to
key personnel
Receptionist
Phoenix Emergency Care - Huntsville, AL - 2005 to 2006
Provided administrative support to direct report manager and other colleagues as needed
• Made copies, collated file documents and reports as needed
• Managed general appearance of office, pantry, and public areas
Administrative Assistant
Longwood Psychological Center - Huntsville, AL - 2003 to 2004
Greeted persons entering organization in a professional manner
• Answered, screened and transferred inbound phone calls
• Received and directed visitors and clients
Financial Coordinator
Alabama Pediatric Dental Assoc - Huntsville, AL - 1997 to 2003
Processed, coded, balanced, and posted over-the-counter payments and bankcards as well as patient
payments received in the mail
• Compiled month-end reports for collections
• Accessed and discussed insurance benefits with patients and addressed billing questions
• Maintained required patient payment records, reports and files.
• Answered the telephone when needed and took messages when necessary.
• Scheduled follow-up appointments.
EDUCATION
Accounting
Alabama A&M University
Automated Business Management
Virginia College
ADDITIONAL INFORMATION
HIGHLIGHTS OF QUALIFICATIONS
♦ Microsoft Office ♦ Payroll ♦ Written/Verbal Communication
♦ QuickBooks ♦ Accounts Receivable ♦ Problem Resolution
♦ Sales Genie ♦ Accounts Payable ♦ Facilities Management