1. Vanessa Santos 2754 Carmel Ct, Kissimmee, FL 34746
(414) 519-4681 • vsantos0304@yahoo.com
Objective: Experienced, bilingual professional seeking a customer service position where I can utilize
my excellent communication skills and ability to multi-task to increase company profits.
Relevant Experience:
Parallel Employment Group, Recruiter Milwaukee, WI 2014-2015
 Review applicants to evaluate if they meet position and client requirements
 Screen and interview applicants, and have them take in house drug test if needed
 Perform other special projects as assigned by Branch Manager
Harris and Harris, Bilingual Collections Specialist Milwaukee, WI 2012-2014
 Complete outgoing calls in English and Spanish to inform consumers of debt
 Collect past-due payments for various clients including the City of Milwaukee
 Research consumers with conflicting identification (e.g. name, date of birth, etc.)
Waste Management Landfill, Office Assistant Milwaukee, WI 2012
 General clerical duties such as filing, organizing, working on computer with Microsoft
Office programs and internet browser
 Filed paper on a project for the city of Sheboygan Waste Management land field
VanRu Credit Corporation, Collector Milwaukee, WI 2009 – 2012
 Call English and Spanish speaking consumers and inform them of debts.
 Inform consumers of payments options and consequences if payments are not made.
 Follow up with consumers when payments are due or past due date.
 Research consumers with conflicting identification (e.g. name, date of birth, etc.)
Maximus Job Center Southwest, Office Assistant West Allis, WI 2009
 Operate phone system to transfer calls and take messages as needed.
 Translate for non-English speaking customers to better serve them.
 Quickly learned filing system and filed confidential documents by year.

GRG Janitorial, Data Entry/Administrative Assistant Greensboro, NC 2006 – 2007
 Contacted prospective companies to promote business.
 Informed them of services and costs and set up consultation appointments.
 Created an organized filing system for previous and current customers.
Tops Cafe,Waitress Dallas, TX 2006
 Provided excellent service to customers while completing job duties.
 Learned the importance of patience while listening to unsatisfied customers.
 Calculated bill and accepted payment by cash,check, or credit card.
Foot Locker, Sales Representative Milwaukee, WI 2004 – 2005
 Greeted each customer and talked to them to determine their needs.
 Informed them of products, current sales, and provided suggestions.
Other Experience:
Converted Product, Light Industrial Wauwatosa,WI 2008 - 2009
Crown Prince, Light Industrial Oak Creek,WI 2008
Education:
Milwaukee Achievers, West Allis, WI 2008
References Available Upon Request