1. KEVIN EDWARD CABRALKEVIN EDWARD CABRAL
100 Raglan Road  Kingston, ON  Home Phone (613) 549-8327  Cellular Phone (343) 364-7117
santocristo1987@hotmail.com
Customer Service * Sales
SUMMARY OF QUALIFICATIONS
• Highly driven, motivated customer service professional with over 7 years’ experience in a variety of work
environments.
• Strength in building strong customer relations, facilitating return business.
• Attentive to detail while working quickly, never compromising the bottom line.
• Able to prioritize tasks, effectively organize workflow, and manage jobs through to completion.
• Consistently strive to do the best job possible, always giving 100% effort.
• Excellent interpersonal skills and communication abilities and effective problem solving skills
• Trilingual; speak/read/write in English, Portuguese and Spanish
RELATED EMPLOYMENT EXPERIENCE
Front Desk Clerk, Hilltop Motel, Kingston, ON 2013-2015
• Answered incoming calls and provided office support services
• Welcomed guests with warm greetings and responded to their queries and requests
• Verified pre-registrations; assigned rooms; obtained information and signatures; issued door cards and
assisted guests in the completion of forms
• Managed to orient guests for use and availabilities of varied facilities both at the Inn and within the community
• Issued room keys, computed charges for guests checking out, received payment and rendered receipts
Shipper and Receiver/Sales, Better Bath by Design, Kingston, ON 2010-
2012
• Performed shipping and receiving duties and maintained a positive and clean work environment
• Sold bathroom appliances, successfully exceeding customer expectations
• Answered incoming calls in a professional manner
Conference Operator, Intercall Canada, Kingston, ON 2008-
2010
• Answered incoming calls, joining business associates into their conferences
• Able to problem solve and operate computers proficiently
• Maintained a positive and professional working environment
• Spoke fluently to customers in English, Portuguese and Spanish
Sales Associate/Photo Lab Technician, Japan Camera, Kingston, ON 2007 -
2008
• Sold cameras and other photography-related equipment
• Took passport photos, printed customers’ orders and assisted shoppers with purchasing decisions
• Ensured store was esthetically pleasing, neat and organized
Sales Associate, The Source by Circuit City, Kingston, ON 2007
• Provided specific information to customers on various types of electronics
• Became familiar with current and newly-released products in order to provide thorough and informative
customer service
OTHER EMPLOYMENT EXPERIENCE
Drywall Carrier, DL Building Materials Inc., Kingston, ON 2012
General Cleaner/Drywall Taper/Painter, CJ Cleaning Services, Kingston, ON 2005-
2007
EDUCATION/TRAINING

2. OSSD, Regiopolis Notre Dame Catholic High School 2005
WHMIS, Sun Media 2011
Fall Arrest Certificate, KEYS Employment 2009