1. Erikka M. Love
5021 Valley Lane Apt 206, Streamwood, IL 60107 (414) 241-4793
erikkamlove@yahoo.com
SUMMARY OF SKILLS & ABILITIES
• Outstanding customer service skills with great drive and dedication needed to work in team
environment
• Embraces and utilizes opportunities that enable personal growth and professional development
• Excellent computer knowledge; proficient in all Microsoft 7 and 8 Office programs including MS
Word, Excel, Right Now, PowerPoint, Access and Outlook
• Excel in listening to customer needs, articulating product benefits and creating solutions that
provide value to the customer
• CDL with Class A, B, C & N Endorsements
WORK EXPERIENCE
BMO Harris Bank Carol Stream, IL
Senior Service Representative Jan 2016 to
Present
• Accurately balance cash drawer and vault daily
• Provide professional and courteous customer service
• Ensure co-workers and myself are Being BMO at all times
• Participate and attend all branch meetings
• Assist Management with day to day administration of banking operations
• Complete all daily responsibilities in absence of Service Manager
Schaumburg, IL
Service Representative Aug 2014 to
Jan 2016
• Delivering great customer service to new and existing customers
• Knowledgeable of products and able to refer customers to appreciate team member
• Actively working with team members to ensure new training, updated policies and procedures are
being followed
• Assisted with all branch operations
• Ensure all security measures are followed
• Participated in several volunteering event
• Selected as the United Way Campaign Ambassador and Channel Champion
Fanatics Northbrook, IL
Customer Service Representative Sep 2013 to
Apr 2014
• Servicing existing and new customers by taking orders, presenting new products, analyze
problems and identify alternative solutions
• Maintain confidential data and information
• Communicate clearly and concisely, both orally and in writing
• Act as a liaison between customers, different departments and shipping company’s
• Operated Mac and Windows using MS Word, Excel, Right Now and Outlook
UPS (Seasonal) Glendale, WI

2. Driver Helper Nov 2011 to
Dec 2011
• Removing packages from trailer to cart by sorting
• Delivering packages to customers homes and business
• Lifting packages with weight of 20 - 35 pounds and occasionally up to 75 pounds
Jackson-Hewitt (Seasonal) Milwaukee, WI
Tax Preparer Jan 2010 to
Apr 2011
• Demonstrated an ability to prepare tax returns on a timely and efficiently
• Effectively applied tax knowledge to individual and business returns
• Worked effectively with associates and superiors in analyzing business transactions
• Demonstrated the ability to effectively gather data from clients
• Operated Windows using MS Word and Excel
Associated Bank Milwaukee, WI
Teller Supervisor Jul 2008 to
Apr 2009
• Responsible for the overall operational integrity of the bank office
• Acted as branch manager for two months in the absence of the actually manager
• Established sales goals and activates to attain new and retain existing customer relationships
• Direct supervision, coaching and training of tellers
• Managed the weekly vault orders, equipment and office supplies
• Produced office work schedule and worked teller line
• Operated Mac and Windows using MS Word, Excel, and Access
• Selected and hired new tellers
Chase Bank Milwaukee, WI
Lead Bank Teller Dec 2002 to
Nov 2007
• Provided guidance and workflow direction to tellers
• Coached, trained and gave direction and feedback to tellers to increase their knowledge and
improve their performance
• Assisted the Assistant Branch Manager with making weekly schedules, performing audits and
other duties
• Provided excellent customer service
EDUCATION & TRAINING
Certificate of Completion Milwaukee,WI
Lada Driving School, LLC Dec 2012 to Jan 2013
Tax Preparation Program Milwaukee, WI
Jackson –Hewitt Oct 2009 and 2010
WRTP/Big Step Milwaukee, WI
M-Trans Program Apr 2008
Milwaukee School of Entrepreneurship Milwaukee, WI
High School Diploma Jun 2003