Donna O'Donnell has over 15 years of experience in financial customer service and accounts receivables roles. She has strong communication, problem solving, and attention to detail. Her experience includes managing past due receivables, assisting customers, maintaining billing information, and applying payments. She is proficient in Microsoft Office, JD Edwards, AS400, and Avaya phone systems.

1. DONNA E. O’DONNELL
34 Berkshire Dr
(815) 883-1848 Wheeling dob_3@yahoo.com
SUMMARY
Detail oriented Financial Customer Service. Extensive experience Financial and Customer Service Support. Strong
communication skills, discretely handles confidential information, effectively works independently or as part of a
team to complete projects. My self-motivating and willingness to learn allowed for professional in Accounts
Receivables and Customer Service.
• Microsoft Word Excel • Operations in J.D. Edwards
• AS 400 • Call Center
• Avaya phone system
• Problem Solving
• Excellence in Customer Service
• Billing
PROFESSIONAL EXPERIENCE
OFFICEMAX-DEPOT OTTAWA, IL 1997-2015
Office Supply Company
Accounts Receivables FSR (2006-2015)
Started with the company as a Customer Service Representative in 1997. Since have been several other departments
ending with Financial Services. My duties included the following.
• This was a fast paced Call Center environment.
• Managed the past due receivables for a Fortune 500 companies, by researching discrepancies of over $800,000
in past due. I was able to bring the account to current.
• Assisted customers with the process of pulling invoices off the website. Explained how to retrieve invoices by
themselves.
• Developed spreadsheets and letters. Maintain billing information. Research discrepancies delayed payments on
customer’s accounts. Reviewed checks to attain the correct information to apply funds.
• Applied cash of unidentified payments.
Sourcing (2003 - 2006)
Utilizing daily reports. Calling location data base for hard to find items. Obtained information from vendors,
communicated to the customer as to what the requirements are for the order.
• Obtained information from the vendor regarding products that were no longer carried in the catalog, evaluating
with the customer if the item in question would qualify as an alternate.
• Generated a spreadsheet of the hard to find items utilizing for future orders. This became the practice for other
associates.
• Compared pricing between vendors to give the customer the best price.
Assigned Account Representative (2000 - 2003)
Acted as a liaison between the Customers and the Sales Representatives. Processed custom orders while working the
reception desk.
• Assisted and produced over 500 nameplates for a customer. Reviewed their needs for a custom design offered a
good price using profit margins.
• Maintaining files on individual accounts with their special handling information.
• Providing answers to the customer when a situation would arise about their order, ei. Lost, Damaged, Not what
they needed.

2. Donna O’Donnell
Customer Service Representative (1997-2000)
Responsible for taking phone calls anywhere from 70 to 108 calls a day. Problem solving multiple issues.
• Processing manager letters for unsatisfied customers giving them an explanation as to what the situation may
have been. Giving them coupons for their next order for their dissatisfaction.
• Assisting supervisors while in meetings, by answering their phones when new hire associates needed help
resolving an issue with a customer on the phone that wasn’t satisfied with their order.
EDUCATION
Glenbard North H.S.
Davea/Technical College of DuPage
Certificate in Secretarial
PROFESSIONAL DEVELOPMENT
Code of Business Conduct and Ethics 2013
Wage and Hour Training 2013
Harassment Training 2015