1. Fatou NDOYE DIOP, B.A 3823 Yaegerrd,Saint Louis, MO, 63129
Phone: (+1)313-230-8841
(+221) 77-611-16-19
Email: fatou_ndoye@hotmail.com
CARREEROBJECTIVE
• A professional seeking an entry position within an organization where I can provide valuable
results in terms of benefits and growth.
HIGHLIGHTS OF QUALIFICATIONS
• Over 5 years of experiences in Business Management and Product Development;
• Highly organized and efficient in business analysis;
• Strong skills in management and leadership;
• Proficient in all phases of organization and projects coordination;
• Strong computer skills such as Microsoft Office Word, Excel, PowerPoint, Access,Project.
• Strong communication and interpersonal skills
• Fluent English-French languages
RELEVANT EMPLOYEMENTHISTORY
. Huntington National Bank, Delaware, Ohio, Us. Jan 2015- Oct 2015
Bilingual Personal Banker
. Welcoming and establishing relationships by getting to know every customer in order to provide.
an extraordinary experience.
. Working in a banking environment with a team of tellers.
. Meeting and exceeding teller sales goals.
. Interacting with banking customers and processing bank transactions accurately and efficiently.
. Acquiring and maintaining up-to-date knowledge of banking products, financial services and.
technology.
 Handling bank operational procedures and processes.

2.  Processing cash and non-cash bank transactions accurately and efficiently while balancing daily.
 Educating clients on bank products and financial services offered by the bank.
. Verizon Wireless, Columbus, Ohio, Us Jan 2014 - Jan2015
Bilingual Financial Representative
• Handles incoming calls for support functions from Indirect and Direct sales channels in a
prompt and professional manner.
• Reviewing consumer and commercial reports
• Assigning security deposits
• Reviewing upgrade eligibility
• Taking payments with internet orders.
• United Way, Saint Louis, Missouri,US Jan - May 2013
Internship, non-profit organization Saint Louis, Missouri, US
• Acted as a liaison with students;
• Determined clients’ vision such a way that all individuals and families achieve their human
potential through qualified education, income stability and health care
• Scheduled fact-finding appointments.
• Fundraising across the city
• Fontbonne University, Saint Louis, Missouri ,US Sep 2012- May 2013
Switchboar Operator Missouri,US
• Answered, transferred and directed incoming calls using a computerized database for
information access
• Received emergency calls and forwarded calls to appropriate departments
• Ensures that callers reach appropriate people or forwarded to public security
• Performed simple clerical tasks
• Bell Canada,Toronto, ON, Canada May-Aug 2009
Bilingual Customer Service Representative Toronto, On, Canada
• Served customers by providing product and service information as well as resolving product
and service problems

3. • Contacted customers via calls to discuss about their billing issues and find solutions
• Compass Group Canada, Toronto, Ontario2008-2009
Translator Toronto, Ontario
• Translated the company website into French
• GaleriesLaFayette, Paris, France 2003- 2007
Bilingual Sales Representative Paris, France
• Directed customers to merchandise.
• Requested and operated cash register to record all transactions.
• Gave assistance to customers by phone and in person and responded pleasantly to their
requests.
• Provided information about products and answered customer's questions concerning location,
price, and use of merchandise.
• Completed merchandise returns and responded to complaints by acting within guidelines or
requesting assistance from supervisors.
• Hotel Barceló, Fuerteventura, Spain May-Aug 2006
Internship, Assistant Quality Control Fuerteventura, Spain
• Resolved customers’ complaints and found solutions to maintain high quality service.
EDUCATION
Fontbonne University,Saint Louis, MO, US Dec 2013
Bachelor of Arts in Global Studies and Business Administration
Saint Louis Community College,Saint Louis, MO, US June 2011
Associate in Arts and General Education
Lycée Edgar Quinet, Paris, France
Associate in Administrative Assistant. June 2007
HOBBIES
• Edgar Quinet Basket team, Paris,France 1999-2005
Basketball player, Paris, France

4. • Learned teamwork
• Became Skilled in competition
• Received a basketball referee certification