A constantly growing and regularly updated collection of UX, CX and usability maturity models. More than 40 maturity models and variations by Jacob Nielsen, Jared Spool, Bruce Temkin, Forrester Research, Adaptive Path and many others.
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
This document provides an overview of user research methods for UX design. It discusses why user research is necessary, describing iterative design based on user testing. A variety of research methods are presented, including interviews, card sorting, usability testing, and A/B testing. Guidance is given for which methods to use at different stages and for different goals. Both in-lab and remote testing approaches are covered. Best practices are also outlined, such as only needing 5 users to test with and recording everything from interviews and tests. The document concludes with an activity where participants pair up to interview each other and report back.
This document discusses user experience (UX) maturity models and provides strategies for improving organizational UX maturity. It begins by defining UX and listing the many skills and standards involved. It then examines several UX maturity models that assess UX practices and integration on different levels or dimensions. Common challenges to UX maturity include lack of executive support, centralized functions, strategy, resources and process integration. Solutions include conducting a UX maturity assessment, gaining executive sponsorship, establishing UX processes, budgets, communities, standards, training and infrastructure to better integrate and leverage UX practices across an organization.
This document provides an overview of user experience (UX) design. It begins with a brief history of UX, starting in the 1940s with a focus on ergonomics and human factors. It then discusses key developments in UX through the 1950s with cognitive science and augmented reality, and the first graphical user interface in the 1970s. The document also outlines an anticipated future for UX with more contextual and natural designs. It defines UX, explaining it is not just about visual design but also psychology, user needs, and emotions. It discusses the importance of UX and having a user-centered design process that includes research, prototyping, and testing. Finally, it provides tips and tools for different aspects of
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
A presentation on UX Experience Design: Processes and Strategy by Dr Khong Chee Weng from Multimedia University at the UX Indonesia-Malaysia 2014 that was conducted on the 26th April 2014 in the Hotel Bidakara, Jakarta, Indonesia.
This document discusses user experience (UX) strategy. It defines UX as how a human feels when using a digital product to accomplish a goal. UX strategy focuses on the big picture of interconnecting all products within a brand's ecosystem to provide a unified experience. The document outlines that UX strategy is needed to validate assumptions about a solution's value proposition with customers before development. It presents the four tenets of UX strategy as cost leadership, differentiation, UX differentiation, and business strategy that requires research, analysis, testing, and iteration.
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
This document provides an overview of user research methods for UX design. It discusses why user research is necessary, describing iterative design based on user testing. A variety of research methods are presented, including interviews, card sorting, usability testing, and A/B testing. Guidance is given for which methods to use at different stages and for different goals. Both in-lab and remote testing approaches are covered. Best practices are also outlined, such as only needing 5 users to test with and recording everything from interviews and tests. The document concludes with an activity where participants pair up to interview each other and report back.
This document discusses user experience (UX) maturity models and provides strategies for improving organizational UX maturity. It begins by defining UX and listing the many skills and standards involved. It then examines several UX maturity models that assess UX practices and integration on different levels or dimensions. Common challenges to UX maturity include lack of executive support, centralized functions, strategy, resources and process integration. Solutions include conducting a UX maturity assessment, gaining executive sponsorship, establishing UX processes, budgets, communities, standards, training and infrastructure to better integrate and leverage UX practices across an organization.
This document provides an overview of user experience (UX) design. It begins with a brief history of UX, starting in the 1940s with a focus on ergonomics and human factors. It then discusses key developments in UX through the 1950s with cognitive science and augmented reality, and the first graphical user interface in the 1970s. The document also outlines an anticipated future for UX with more contextual and natural designs. It defines UX, explaining it is not just about visual design but also psychology, user needs, and emotions. It discusses the importance of UX and having a user-centered design process that includes research, prototyping, and testing. Finally, it provides tips and tools for different aspects of
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
A presentation on UX Experience Design: Processes and Strategy by Dr Khong Chee Weng from Multimedia University at the UX Indonesia-Malaysia 2014 that was conducted on the 26th April 2014 in the Hotel Bidakara, Jakarta, Indonesia.
This document discusses user experience (UX) strategy. It defines UX as how a human feels when using a digital product to accomplish a goal. UX strategy focuses on the big picture of interconnecting all products within a brand's ecosystem to provide a unified experience. The document outlines that UX strategy is needed to validate assumptions about a solution's value proposition with customers before development. It presents the four tenets of UX strategy as cost leadership, differentiation, UX differentiation, and business strategy that requires research, analysis, testing, and iteration.
This document discusses various UX maturity models proposed by experts like Jakob Nielsen, Xebia Group, Leah Buley, James Wondrack, and Darren Hood. The models describe different levels of organizational evolution and operation as it pertains to UX, from initial hostility or apathy towards UX to full assimilation where UX engagement is standard. Understanding an organization's UX maturity level is important for businesses as more mature organizations that value UX will outperform competitors, and the models can help measure status, progress, and goals.
1. The document discusses UX design, including defining UX, the work of UX designers, and how to review UX.
2. It provides insights into how users interact with digital products and highlights truths about users, such as how they rely on habits and treat products as their property.
3. Examples are given of reviewing the UX of Snapchat for different age groups, finding that younger users prioritized fun over functions while older users focused more on understanding the product.
This document provides an overview of UX research methods. It defines UX research and lists common biases to avoid in customer research such as confirmation bias. It then describes various qualitative and quantitative research methodologies like contextual inquiry, diary studies, card sorting, usability testing, eye tracking, and heuristic evaluation. For each methodology it discusses the business problem it can address, description, benefits, limitations, typical data collected, and tools used. It also includes references and links to external articles about applying specific methods and determining sample sizes.
This document discusses best practices for user experience (UX) design. It begins by addressing common misconceptions such as thinking visual design is the same as UX or that UI and UX are the same. It emphasizes that UX must precede UI and focus on solving problems and understanding users through research. It then outlines best practices for UX including problem solving at the UX level not just UI, building collaborative cross-functional teams, and establishing an iterative UX process of discovery, strategy, design, testing and launch.
UX maturity - how do you develop the UX practice in your organisationMargaret Hanley
The document discusses UX maturity models and how to assess the maturity of a UX practice within an organization. It presents several UX maturity models proposed by experts over time, focusing on the model by Jennifer Fraser and Scott Plewes from 2015. Their model measures UX maturity based on three factors: the timing of initial UX work, availability of UX resources, and UX leadership and culture. The document provides examples of assessing UX maturity scores for different organizations at different points in time. It includes an activity where readers assess their own organization's current UX maturity, goals for 18-24 months, and propose tactical and strategic actions to achieve those goals.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
This document provides an introduction to user experience (UX) strategy and design. It discusses the history and evolution of UX from early command line interfaces to modern touchscreen interfaces. It outlines fundamental UX principles like designing for users' needs and making their lives easier. The document also describes common UX techniques like personas, journey mapping, prototyping, content writing, and persuasion design. It emphasizes the importance of understanding users through research and testing designs with them. Finally, it provides recommendations for resources to learn more about UX and tips for practitioners.
User Behavior Analytics And The Benefits To CompaniesSpectorsoft
User behavior analytics and user activity monitoring can help organizations detect insider threats by analyzing patterns of user behavior and flagging anomalies. These tools collect user activity log data to monitor interactions with sensitive data and systems. They use algorithms and statistical analysis to identify meaningful anomalies that could indicate potential threats like data exfiltration. This provides a rich data source for investigations and helps focus an organization's security efforts on detecting insider threats, as internal actors often pose more risk than external ones.
UX refers to the user experience with a product, which includes how users feel when interacting with it, rather than just the user interface which is what is used to interact. UX designers focus on the overall experience, not just the visual interface, and work together with UI developers who implement the interface designs. UX is a broader concept than UI alone.
This document discusses a business that is launching a new water bottle product in 5 months with goals of 50k customers. However, the inventor of the water bottle is not seeing success and asks why. The rest of the document then discusses the importance of user experience (UX) strategy and using a business model canvas framework to ensure the business and product are centered around the customer by understanding who they are, their needs and behaviors, and how to effectively reach and engage them. It provides examples of how to structure a UX strategy challenge, aspirations, focus areas, guiding principles, activities, and measurements to develop a solution that satisfies customers.
User experience (UX) design encompasses all aspects of a user's interaction with a company, service, or product. UX design aims to optimize usability, usefulness, and user satisfaction based on user research and testing. Effective UX design considers emotional responses, expectations, functionality, and stickiness from the user perspective. It involves iterative design, prototyping, and evaluation to ensure products meet user needs.
The document discusses user experience (UX) metrics and how to measure and improve the UX of a product or service. It recommends defining key UX metrics such as engagement, task success, and happiness that are related to business goals. It also discusses how to capture data on those metrics using tools and analyzing the data to understand user behavior and identify areas for design improvement. The analysis results can then be used to decide on changes to the design to enhance the user experience.
The document outlines 10 key principles for designing effective user experiences: 1) Familiarity, 2) Responsiveness and Feedback, 3) Performance, 4) Intuitiveness and Efficiency, 5) Helpfulness in accomplishing real goals, 6) Delivery of relevant content, 7) Internal Consistency, 8) External Consistency, 9) Appropriateness to Context, and 10) Trustworthiness. It explains that global outsourcing and automation have led to commoditization, so the only way for companies to differentiate is through carefully crafted digital experiences that follow these 10 principles.
Why User Experience Matters | By UX Professionals from Centerline DigitalCenterline Digital
This document discusses user experience (UX) design. It defines UX as the sum of a person's emotions and behaviors when interacting with a product or service. Good UX is important as it reduces wasted development time, increases sales and user retention. The document outlines the typical process for a UX project, including research, content strategy, information architecture, design, development, and testing phases to deliver useful and usable experiences.
Your guide to picking the right User Interface (UI) and creating the best User Experience (UX) in just a short amount of time. Learn how to quickly create mockups, landing pages, and build mock integrations that turn into large ideas.
Have more questions about UX/UI? Contact mvp@koombea.com for additional information or questions and we will get back to you shortly.
This document discusses usability and user experience. It defines usability as how intuitive and easy a product is to use, and how it can increase efficiency and remove obstacles. The document then lists several aspects of usability - intuitive design, learnability, efficiency of use, memorability, and error frequency. It provides a usability checklist with seven guidelines: recognition over recall, matching the system to real life, following standards and best practices, preventing errors, recognizing errors, visibility of system status, and informing users of their location. Examples are given for each guideline.
Stop UX Research being a Blocker. How to fit UX research into agile teams.
UX research can’t be rushed but it also can’t be uncapped.
Some research activities will take longer than others, but it’s most important to differentiate between research that provides specific value in the moment vs. research that pays off strategically in the long run.
Foundational research methods will help you decide where you want to go, while directional methods will give you turn by turn directions for how to get there.
Peter Ceplenski is an executive experience design professional with over 20 years of experience in user experience design, research, product management, and agile development. He currently works as a product owner for IBM Cloud Marketing, where he leads an agile scrum team to update over 600 pages of content in under 6 weeks. Previously, he held several roles at IBM, including global design manager, where he managed a large UX team responsible for IBM's intranet and internet properties. He also served as a product owner and agile coach for IBM's first digital design lab. Ceplenski has a master's degree in experimental psychology and bachelor's degree in psychology.
“Testing” in an agile environment is much different from classic testing on waterfall projects. Testers must be involved in all aspects of software development. Jeroen Mengerink shows you how professional testers can become key contributors in agile projects. First, he explains how to pair with and help the members of your agile team by identifying the test skills each of them needs to learn for the team to create a better quality product. Because agile development starts with user stories, there is an increased importance of end-to-end testing. Jeroen shows how to use mind mapping to provide insight into how to test an end-to-end flow. Performing risk analysis allows you to start testing as soon as the code becomes available. Finally, he discusses ways to monitor your testing to make sure you have a lean test strategy that reduces rework and waste. Welcome the changes that agile provides, but don’t forget the lessons and experiences from your past.
This document discusses various UX maturity models proposed by experts like Jakob Nielsen, Xebia Group, Leah Buley, James Wondrack, and Darren Hood. The models describe different levels of organizational evolution and operation as it pertains to UX, from initial hostility or apathy towards UX to full assimilation where UX engagement is standard. Understanding an organization's UX maturity level is important for businesses as more mature organizations that value UX will outperform competitors, and the models can help measure status, progress, and goals.
1. The document discusses UX design, including defining UX, the work of UX designers, and how to review UX.
2. It provides insights into how users interact with digital products and highlights truths about users, such as how they rely on habits and treat products as their property.
3. Examples are given of reviewing the UX of Snapchat for different age groups, finding that younger users prioritized fun over functions while older users focused more on understanding the product.
This document provides an overview of UX research methods. It defines UX research and lists common biases to avoid in customer research such as confirmation bias. It then describes various qualitative and quantitative research methodologies like contextual inquiry, diary studies, card sorting, usability testing, eye tracking, and heuristic evaluation. For each methodology it discusses the business problem it can address, description, benefits, limitations, typical data collected, and tools used. It also includes references and links to external articles about applying specific methods and determining sample sizes.
This document discusses best practices for user experience (UX) design. It begins by addressing common misconceptions such as thinking visual design is the same as UX or that UI and UX are the same. It emphasizes that UX must precede UI and focus on solving problems and understanding users through research. It then outlines best practices for UX including problem solving at the UX level not just UI, building collaborative cross-functional teams, and establishing an iterative UX process of discovery, strategy, design, testing and launch.
UX maturity - how do you develop the UX practice in your organisationMargaret Hanley
The document discusses UX maturity models and how to assess the maturity of a UX practice within an organization. It presents several UX maturity models proposed by experts over time, focusing on the model by Jennifer Fraser and Scott Plewes from 2015. Their model measures UX maturity based on three factors: the timing of initial UX work, availability of UX resources, and UX leadership and culture. The document provides examples of assessing UX maturity scores for different organizations at different points in time. It includes an activity where readers assess their own organization's current UX maturity, goals for 18-24 months, and propose tactical and strategic actions to achieve those goals.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
This document provides an introduction to user experience (UX) strategy and design. It discusses the history and evolution of UX from early command line interfaces to modern touchscreen interfaces. It outlines fundamental UX principles like designing for users' needs and making their lives easier. The document also describes common UX techniques like personas, journey mapping, prototyping, content writing, and persuasion design. It emphasizes the importance of understanding users through research and testing designs with them. Finally, it provides recommendations for resources to learn more about UX and tips for practitioners.
User Behavior Analytics And The Benefits To CompaniesSpectorsoft
User behavior analytics and user activity monitoring can help organizations detect insider threats by analyzing patterns of user behavior and flagging anomalies. These tools collect user activity log data to monitor interactions with sensitive data and systems. They use algorithms and statistical analysis to identify meaningful anomalies that could indicate potential threats like data exfiltration. This provides a rich data source for investigations and helps focus an organization's security efforts on detecting insider threats, as internal actors often pose more risk than external ones.
UX refers to the user experience with a product, which includes how users feel when interacting with it, rather than just the user interface which is what is used to interact. UX designers focus on the overall experience, not just the visual interface, and work together with UI developers who implement the interface designs. UX is a broader concept than UI alone.
This document discusses a business that is launching a new water bottle product in 5 months with goals of 50k customers. However, the inventor of the water bottle is not seeing success and asks why. The rest of the document then discusses the importance of user experience (UX) strategy and using a business model canvas framework to ensure the business and product are centered around the customer by understanding who they are, their needs and behaviors, and how to effectively reach and engage them. It provides examples of how to structure a UX strategy challenge, aspirations, focus areas, guiding principles, activities, and measurements to develop a solution that satisfies customers.
User experience (UX) design encompasses all aspects of a user's interaction with a company, service, or product. UX design aims to optimize usability, usefulness, and user satisfaction based on user research and testing. Effective UX design considers emotional responses, expectations, functionality, and stickiness from the user perspective. It involves iterative design, prototyping, and evaluation to ensure products meet user needs.
The document discusses user experience (UX) metrics and how to measure and improve the UX of a product or service. It recommends defining key UX metrics such as engagement, task success, and happiness that are related to business goals. It also discusses how to capture data on those metrics using tools and analyzing the data to understand user behavior and identify areas for design improvement. The analysis results can then be used to decide on changes to the design to enhance the user experience.
The document outlines 10 key principles for designing effective user experiences: 1) Familiarity, 2) Responsiveness and Feedback, 3) Performance, 4) Intuitiveness and Efficiency, 5) Helpfulness in accomplishing real goals, 6) Delivery of relevant content, 7) Internal Consistency, 8) External Consistency, 9) Appropriateness to Context, and 10) Trustworthiness. It explains that global outsourcing and automation have led to commoditization, so the only way for companies to differentiate is through carefully crafted digital experiences that follow these 10 principles.
Why User Experience Matters | By UX Professionals from Centerline DigitalCenterline Digital
This document discusses user experience (UX) design. It defines UX as the sum of a person's emotions and behaviors when interacting with a product or service. Good UX is important as it reduces wasted development time, increases sales and user retention. The document outlines the typical process for a UX project, including research, content strategy, information architecture, design, development, and testing phases to deliver useful and usable experiences.
Your guide to picking the right User Interface (UI) and creating the best User Experience (UX) in just a short amount of time. Learn how to quickly create mockups, landing pages, and build mock integrations that turn into large ideas.
Have more questions about UX/UI? Contact mvp@koombea.com for additional information or questions and we will get back to you shortly.
This document discusses usability and user experience. It defines usability as how intuitive and easy a product is to use, and how it can increase efficiency and remove obstacles. The document then lists several aspects of usability - intuitive design, learnability, efficiency of use, memorability, and error frequency. It provides a usability checklist with seven guidelines: recognition over recall, matching the system to real life, following standards and best practices, preventing errors, recognizing errors, visibility of system status, and informing users of their location. Examples are given for each guideline.
Stop UX Research being a Blocker. How to fit UX research into agile teams.
UX research can’t be rushed but it also can’t be uncapped.
Some research activities will take longer than others, but it’s most important to differentiate between research that provides specific value in the moment vs. research that pays off strategically in the long run.
Foundational research methods will help you decide where you want to go, while directional methods will give you turn by turn directions for how to get there.
Peter Ceplenski is an executive experience design professional with over 20 years of experience in user experience design, research, product management, and agile development. He currently works as a product owner for IBM Cloud Marketing, where he leads an agile scrum team to update over 600 pages of content in under 6 weeks. Previously, he held several roles at IBM, including global design manager, where he managed a large UX team responsible for IBM's intranet and internet properties. He also served as a product owner and agile coach for IBM's first digital design lab. Ceplenski has a master's degree in experimental psychology and bachelor's degree in psychology.
“Testing” in an agile environment is much different from classic testing on waterfall projects. Testers must be involved in all aspects of software development. Jeroen Mengerink shows you how professional testers can become key contributors in agile projects. First, he explains how to pair with and help the members of your agile team by identifying the test skills each of them needs to learn for the team to create a better quality product. Because agile development starts with user stories, there is an increased importance of end-to-end testing. Jeroen shows how to use mind mapping to provide insight into how to test an end-to-end flow. Performing risk analysis allows you to start testing as soon as the code becomes available. Finally, he discusses ways to monitor your testing to make sure you have a lean test strategy that reduces rework and waste. Welcome the changes that agile provides, but don’t forget the lessons and experiences from your past.
Satama SUP (SIGCHI.NL Synergy Unlimited)Peter Boersma
Presentation about the Satama Unified Process (SUP) as it fits in the Satama organization. A bit about how the design documentation was created, what it looks like, how much time it took, and how it is linked to other processes in the company.
The document discusses applying user experience (UX) design principles in agile software development projects. It covers agile principles, the scrum process, and lean UX design processes. It also compares the agile methodology to the traditional waterfall process, noting that agile often produces better results by emphasizing collaboration, adapting to change, and frequent delivery of working software.
Dual Track Agile Or, How I learned to stop worrying and love the scrumUXDXConf
In software there are two key types of work - discovery and delivery. However, that doesn't mean there are different people doing those jobs. If the whole team is responsible for product success, not just getting things built, then the whole team needs to understand and contribute to both kinds of work.
Dual track agile and the UXDX model both convey the approach of design and development working together.
Integrating User Centered Design with Agile DevelopmentJulia Borkenhagen
The document discusses integrating user experience (UX) design into an agile development process. It recommends doing initial user research, creating a high-level concept upfront with sitemaps, wireframes and templates. The UX team should work one sprint ahead of development to test prototypes and pass designs to developers. Frequent short usability tests are more efficient than long tests. Development and UX teams should collaborate throughout with UX involved in analysis and development sprints. Challenges include resource availability, working on multiple sprints, and client demands and involvement.
Please Define: Roles in User Experience DesignSkye Sant
This document outlines various user experience design roles and their responsibilities. It discusses roles in user research, information architecture, interaction design, visual design, content strategy, and development. For each role, it provides a brief definition and examples of typical deliverables. It also includes a 2014 roadmap for a product with planned releases, features, and responsibilities broken down by quarter.
This document discusses the importance of user experience and usability testing in website design. It defines usability as how easy user interfaces are to use, and notes there are five key components: learnability, efficiency, memorability, errors, and satisfaction. Early and frequent user testing is recommended to fix issues, test assumptions, and inform the design process. Examples of tasks and questions to use during testing are provided. The benefits of testing with real users and focusing on important fixes rather than minor issues are also outlined.
Winning Hearts and Minds: Tips for Embedding User Experience in Your Organisa...Michele Ide-Smith
This document provides 17 tips for embedding user experience (UX) into an organization. The tips include starting with small projects to demonstrate value, providing evidence from user research, evangelizing the benefits of UX, finding a UX champion, developing in-house UX skills, observing users, collaborating cross-functionally, communicating findings, aligning UX and product management, standardizing processes, and getting support from leadership. The overall message is that embedding UX takes time and requires a collaborative, incremental approach focused on changing perceptions and gaining buy-in across the organization.
Elizabeth Snowdon is a senior business/web analyst consultant with over 10 years of experience conducting usability testing. The document discusses what usability is, why it matters, types of usability studies, how to plan and conduct a usability test. Key points covered include identifying target users, developing tasks for testing, observing and collecting feedback from users, and analyzing findings to identify problems and improve designs through an iterative process.
Agile and Design: creating and implementing products (in Italy) is possibleIlaria Mauric
The wiseman says: "A company specialized in IT consultancy cannot make products."
If you decide to break this taboo, the road is only one: understanding how that product can be realized and working hard to make it.
This is the story of Indyco, a tool born merging an agile dev team and a lean design team. Teams that didn't know each other before. And they made Indyco real in 6 months.
We will share the simple but powerful principles that lead us up to the go-live.
Now we are measuring and collecting data for next step.
These slides have been presented at Better Software 2014.
Agile and Design: creating and implementing products (in Italy) is possibleManuel Spezzani
This document discusses agile product development and design processes for startups. It outlines a methodology using scrum, minimum viable products (MVPs), and frequent user testing. A design sprint process is proposed involving analysis, sketching, prototyping, and fixing iterations. Close collaboration between designers and developers is emphasized to iteratively design, develop, and test the MVP within budget and timeline constraints. The goal is to rapidly iterate the product to address user needs and collect strategic data to guide further development.
The document discusses the concept of LeanUX. It begins with an introduction to Raven Chai, the founding principal consultant of a UX consulting firm. The bulk of the document then discusses LeanUX, emphasizing that it is about minimizing waste, not doing less UX work or being lazy. It provides examples of how LeanUX focuses on rapid prototyping and getting feedback from users early to validate ideas, rather than extensive documentation. The document concludes by outlining an agenda for discussing LeanUX further, including an overview, design stories, key learnings, and resources.
Lean UX integrates UX design into Agile development by following a process of declaring assumptions, creating minimum viable products (MVPs), running experiments with users, and incorporating feedback into subsequent sprints. The process involves cross-functional teams collaborating to understand problems, develop initial solutions, test prototypes with users, analyze results, and refine ideas. User feedback is gathered continuously to guide iterative design improvements within each 2-week sprint cycle.
Tools and Resources for New Product Development: The Discovery PhaseDialexa
The document discusses tools and resources for the discovery phase of new product development. It provides links to articles on developing user personas, conducting user interviews, doing contextual inquiry, and writing use cases to understand user needs and define product requirements at the start of the development process. The goal is to provide organizations with helpful information and resources as they work to define new product ideas.
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...David Rico
Brief 20-minute summary of using Evolutionary Design principles and practices. Includes Evolutionary Design theory, foundation, basic practices, and metrics for Lean-Agile Roadmapping, User Experience (UX) Mapping, and Models such as Design Thinking, Lean Startup, and SAFe. Late-breaking CI, CD, DevOps, and Cloud Computing case studies and whitepapers are mentioned on title slide ...
Introduction to Usability Testing for Digital MarketeersLennart Overkamp
These slides provide an introduction to usability testing for digital marketeers. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to students attending the Minor Digital Marketing at the Fontys ICT Eindhoven at April 5th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests.
In this three hour workshop I present an introduction to the UCD process, an overview of the basic technologies of the web and a survey of current Mobile Web Design trends.
PCC2 - How do I incorporate Apple-like design into my products?ProductCamp Chicago
The document discusses how to incorporate Apple-like design principles into products through an agile process called inception. It recommends conducting inception workshops to understand user needs, define personas, map tasks and stories, and create high-level designs in a collaborative and time-boxed manner. The goal is to focus on desirability and get feedback early without large upfront designs, in order to develop products that are simple, useful and delightful for users.
More than 370 visual definitions of UX : User Experience, Customer Experience, Service Design, Design Thinking, Lean UX, Usability diagrams from 1970 till 2017.
This is a restored version of the presentation. Previous with 80 000 + views was deleted as a result of SlideShare bug...
This document provides a collection of resources on design thinking diagrams and processes from various organizations between 2008-2017. It lists sources from IDEO, Stanford d.School, Hasso Plattner, Katja Tschimmel, PwC, and others that describe steps in the design thinking process and have influenced the models over time, tracing the evolution of design thinking from its roots in Stanford d.School in the late 2000s.
Reverse Chaos Method of Requirements Prioritisation Gena Drahun
This document presents the Reverse Chaos method for prioritizing requirements. It summarizes findings from the Chaos Report showing small projects have a 76% success rate while large projects have only a 10% success rate due to the increased number of decisions required. The document advocates selecting the minimum number of features needed to provide customer value using techniques like card sorting and building a minimum viable product (MVP) or minimum viable feature (MVF).
This document summarizes Gena Drahun's experience as an interaction designer and UX designer for World of Tanks from 2009 to 2011. It outlines her educational background in physics, economics, and user research/interaction design. It then provides an overview of the growth of Wargaming.net during her time there and some of the game's achievements and awards. Finally, it describes aspects of her work on the game's UX design, including battle and non-battle UIs, development pipelines, testing approaches, and enabling player customization and community involvement.
Kano model and the practical application of it. This time we will go deeper than the surface and explore some secrets that can increase the effectiveness of Kano approach.
Hienadz Drahun - Design with Temperament - Design by Fire CafeGena Drahun
How about having an universal set of proven and reusable behavioral user models? These models can be used for creating interaction design, building content strategy or optimizing for conversion.
You can quickly build user models applying simple and effective approach that uses behavioral archetypes based on Temperament types (also called MBTI by some people) with interpretation for design. We will go beyond the classical MBTI approach and will touch some secrets based on years of practical experience.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
2. Jared Spool, 1997 - 2007
http://www.uie.com/articles/market_maturity/
Stage Users Want UX Focus Developers
Focus on
1 Technology
a.k.a. Raw Iron
The basic capability Getting the technology
working = The product
works
Technical issues and
delivery
2 Features
(a.k.a. Checklist
Battles )
The best set of
features
Getting the right
features
Adding features and
fixing bugs
3 Experience
(a.k.a Productivity
Wars )
To get their work
done better and
faster
Getting the right
experience = Easy to
learn, fast, powerful
Performance support,
reducing technical
support costs
4 Integration
Transparency
Lowest cost Integration into bigger
experiences = The
product is invisible
Reducing costs or
seeking new markets
8. Jacob Nielsen, 2006
UX Maturity Stage Featuring Time to next
stage
1: Hostility Developers simply don't want to hear about
users or their needs
Up to
decades
2: Developer-Centered Design team relies on its own intuition 2-3 years
3: Skunkworks Guerilla user research or external usability
experts
2-3 years
4: Dedicated Budget Usability is planned for 2-3 years
5: Managed Someone to think about usability across the
organization
6-7 years
6: Systematic Process Tracking user experience quality 6-7 years
7: Integrated User-
Centered Design
Employing usability data to determine what
company should build
~ 20 years
8: User-Driven
Corporation
Usability affects corporate strategy and
activities beyond interface design
~40 years to
get from start
http://www.nngroup.com/articles/usability-maturity-stages-1-4/
http://www.nngroup.com/articles/usability-maturity-stages-5-8/
9. Stage 7: User-Driven Corporation - 40 years
Stage 6: Integrated UCD - 20 years
Stage 5: Systematic Process - 13 years
Stage 4: Managed - 7 years
Stage 3: Dedicated Budget - 4 years
St age 2: Skunkworks- 2 years
Stage 1: Developer-Centered
Gena Drahun, 2015
based on Jacob Nielsen, 2006
Average time to reach UX Maturity,years
Gena Drahun, 2015 based on Jacob Nielsen, 2006
https://www.linkedin.com/pulse/wicked-truth-ux-maturity-gena-drahun
10. Benno Loewenberg, 2016
based on Jacob Nielsen, 2006
https://https://www.slideshare.net/BennoLoewenberg/strategy-design-
sprint-english-iak16
18. Sabine Juninger, 2009
Junginger, S. Design in the organization: Parts and wholes. Design Research
Journal, 2, 9 (2009), Swedish Design Council (SVID), 23-29.
http://www.dubberly.com/articles/stevejobs.html