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ARENA - Young adults in the workplace (Knight Moves).pdf
Young adults in the workplace
25 April 2024 • Welcome to Brussels
Internet of things
AI & Robotics
VR & AR
Blockchain
Education
Human-centered organisations
The future of work
Accessibility
Inclusive digital transformation
Designing for trust
A patient’s journey
12th edition
Welcome
Networking, food & drinks
Baanbrekend dromen
Bavo (Stad Antwerpen) & Suzan (Knight Moves)
Growing with others helps you succeed
Adriaan De Keersmaeker (Talk to C)
Round Table
Hosted by the Service Design Podcast
The Final Act
Networking
19:30
20:00
20:30
21:00
18:00
12th edition
Young adults in the workplace
Steps toward a meaningful job
5 June 2024 • Welcome to Brussels
Source image: Bruzz
youth
unemployment
rate <25 y
in Belgium
Eurostat (Latest update February 2024)
5,6%
“The longer somebody has been
looking for a job, the more difficult
it gets.”
Joke Van Bommel of VDAB to De Morgen (2022)
Source: De Morgen, 29th of May 2024
Gen Z; lazy, spoiled and
individualistic?
Work > personal identity
Importance of empathy Impact of mental health
3 main challenges for Gen Z & their employers
1 2 3
“...we can’t say that Gen Z wants it
all, but we can say that they want
to be seen for who they
authentically are”
Source: Hey bosses: Here’s what Gen Z actually wants at work, Amelia Dunlop & Michael Pankowski (Deloitte)
How can we design
future proof work with
young adults in mind?
Challenge
Designing for
young professionals entails
getting curious about them,
investing in wellbeing and building
cross-generational connections.
Levers for designing for young adults at work
Project lead youth
unemployment
(City of Antwerp)
Baanbrekend
dromen
Bavo
Raeymaekers
Service designer
(Knight Moves)
Suzan
Martens
Tackling Youth
unemployment
in Antwerp
• Youth Employment < 30: 26%
• NEET (Not in employment, training,
education or training) < 24: 12%
• One year = +40.000 euro cost to society
WHY?
“Young people who are not engaged in
society are at of risk of disappearing
under the radar”
Raise Awareness !
I don’t want to
work just to
survive, but also
to enjoy life
“
“
How can we look beyond
numbers and gain a deeper
understanding of the dreams
and challenges of young
adults in order to align policy
with their actual needs?
We used the power of
storytelling to bring
stories to life
How did we collect
these stories?
Our approach
Gaining trust Building trust Maintaining trust
Proactively reaching
out
Connecting with partner
organisations
Informal approach
Keeping up (GDPR)
transparency and
personal approach
Using accessible
communication
Accessible and known
location
Making them feel at
ease during interview
/photoshoot
Letting them lead the
conversation
Using right body
language and low-key
tools to approach
sensitive topics
Fulfilling trust
Reviewing stories,
photos and video
before publication
Inviting them to
the exposition
ARENA - Young adults in the workplace (Knight Moves).pdf
The exposition as the
cherry on top …
or just a tool to…
An exposition as a tool
● to bring end users and stakeholders
together
● for a conversation starter during co-
creation sessions
● a sustainable awareness tool that can be
reused by partner organisations
● to help policymakers to have a better
understanding of who they are making
decisions for and the complexity of their
context.
Find out why Sammy, Abdullah
and Gaith chose this card to
describe their main feelings in
their job search.
• “Aanvalsplan jeugdwerkloosheid” designed with:
- Policy makers
- (Social) organisations with expertise
- Youngsters
• 3 Goals
1. Prevent that youngster end up in NEET-
situation
2. Find (NEET-) Youngsters and keep them in the
picture
3. Tailor-made support for vulnerable people in
their search for a job
Public employment service of Flanders
HOW?
Take-over with youngsters
ARENA - Young adults in the workplace (Knight Moves).pdf
# Futureproof - Emino vzw
• Support for NEET-Youngsters who deal with
obstacles
- Lack of diploma or education
- Language skills
- Attitude
• 17-30 years old
• Goal: Job or education
• Individual + group training
• Practical and hands-on → Experience
• Outreaching and clinging
• Warm transfers: collaboration with other
organisations
• Motivated youngsters vs. Unfilled vacancies =
big mismatch
• How to close the gap?
• Counseling for companies: workshops and
individual counseling
• Insight in young people
• How to connect?
• Use of social media
• Rearranging and adapting workplaces
• Meet & Greet
• Introducing mentorship
• …
Youth Access lab - HR 3
“The expectations in the vacancies are so high
and unrealistic. We have the feeling we will
never have a chance to get the job”
ARENA - Young adults in the workplace (Knight Moves).pdf
Bavo Raeymaekers
Project Leader Youth Unemployment
Bavo.Raeymaekers@antwerpen.be
Any questions
for Bavo & Suzan?
Q&A
Growing with others
helps you succeed
Adriaan De Keersmaeker
Community manager (Talk to C)
"Not investing in yourself holds you back.
Growing with others helps you succeed."
Adriaan De Keersmaeker
Community Lead
Talk To C
My Golden Elements
Growth Networking Environment
LEARN
Personal Development
CONNECT GROW
TALK TO C’OMMUNITY
GROUP MENTORING
1-ON-1 MENTORING
GROW YOURSELF EVENTS
LEARNING EVENTS
The Talk To C’ommunity
YOUNG
PROFESSIONAL
STARTUP
CONSULTANT
GROWTH
ADVISOR
RECRUITMENT
CONSULTANT
Professional Journey
Enthusiastic Novice
EAGERNESS TO LEARN
LOW
L
O
W
H
I
G
H
HIGH
SKILLS
&
KNOWLEDGE
Growth - Oriented Expert
Unmotivated Beginner
Experienced Stagnant
The four types of (young) professionals
Traditional businesses experience 1 common problem
How should I deal with the next generation so they don't
walk away?
How should I develop my current young professionals so
that it engages them?
How should I attract the next generation without
overpaying them?
The War For Talent
20th century mindset in a 21st
century workforce
Challenges and opportunities
The Multi-Generational Workforce
Reverse Mentoring & Learning
opportunities
Act like a sponge
Develop your inner chameleon
Let the spider run alive
Play like Mario
What do you need to remember?
“Act like a sponge: absorb
knowledge, soak in experiences, and
grow through every moment”
Lifelong Learning
Growth Networking Environment
“If you want to live and thrive, let the
spider run alive”
Network = Net Worth
“Play Like Mario: Learn the rules of
the game and play all day everyday
in your own authentic way”
No Comparison
My Book Recommendations
Any questions
for Adriaan?
Q&A
Round table
Hosted by the Service Design Podcast
Imagining
collective futures
with Khushboo
Balwani from
BrusselAVenir
Listen tip
Round table
Hosted by the Service Design Podcast
Save the date!
16th October 2024 • 18h • Ghent
Special thanks to our sponsors
by

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ARENA - Young adults in the workplace (Knight Moves).pdf

  • 2. Young adults in the workplace 25 April 2024 • Welcome to Brussels
  • 3. Internet of things AI & Robotics VR & AR Blockchain Education Human-centered organisations The future of work Accessibility Inclusive digital transformation Designing for trust A patient’s journey 12th edition
  • 4. Welcome Networking, food & drinks Baanbrekend dromen Bavo (Stad Antwerpen) & Suzan (Knight Moves) Growing with others helps you succeed Adriaan De Keersmaeker (Talk to C) Round Table Hosted by the Service Design Podcast The Final Act Networking 19:30 20:00 20:30 21:00 18:00 12th edition
  • 5. Young adults in the workplace Steps toward a meaningful job 5 June 2024 • Welcome to Brussels
  • 7. youth unemployment rate <25 y in Belgium Eurostat (Latest update February 2024) 5,6%
  • 8. “The longer somebody has been looking for a job, the more difficult it gets.” Joke Van Bommel of VDAB to De Morgen (2022)
  • 9. Source: De Morgen, 29th of May 2024 Gen Z; lazy, spoiled and individualistic?
  • 10. Work > personal identity Importance of empathy Impact of mental health 3 main challenges for Gen Z & their employers 1 2 3
  • 11. “...we can’t say that Gen Z wants it all, but we can say that they want to be seen for who they authentically are” Source: Hey bosses: Here’s what Gen Z actually wants at work, Amelia Dunlop & Michael Pankowski (Deloitte)
  • 12. How can we design future proof work with young adults in mind? Challenge
  • 13. Designing for young professionals entails getting curious about them, investing in wellbeing and building cross-generational connections. Levers for designing for young adults at work
  • 14. Project lead youth unemployment (City of Antwerp) Baanbrekend dromen Bavo Raeymaekers Service designer (Knight Moves) Suzan Martens
  • 16. • Youth Employment < 30: 26% • NEET (Not in employment, training, education or training) < 24: 12% • One year = +40.000 euro cost to society WHY? “Young people who are not engaged in society are at of risk of disappearing under the radar” Raise Awareness !
  • 17. I don’t want to work just to survive, but also to enjoy life “ “
  • 18. How can we look beyond numbers and gain a deeper understanding of the dreams and challenges of young adults in order to align policy with their actual needs?
  • 19. We used the power of storytelling to bring stories to life
  • 20. How did we collect these stories?
  • 21. Our approach Gaining trust Building trust Maintaining trust Proactively reaching out Connecting with partner organisations Informal approach Keeping up (GDPR) transparency and personal approach Using accessible communication Accessible and known location Making them feel at ease during interview /photoshoot Letting them lead the conversation Using right body language and low-key tools to approach sensitive topics Fulfilling trust Reviewing stories, photos and video before publication Inviting them to the exposition
  • 23. The exposition as the cherry on top … or just a tool to…
  • 24. An exposition as a tool ● to bring end users and stakeholders together ● for a conversation starter during co- creation sessions ● a sustainable awareness tool that can be reused by partner organisations ● to help policymakers to have a better understanding of who they are making decisions for and the complexity of their context.
  • 25. Find out why Sammy, Abdullah and Gaith chose this card to describe their main feelings in their job search.
  • 26. • “Aanvalsplan jeugdwerkloosheid” designed with: - Policy makers - (Social) organisations with expertise - Youngsters • 3 Goals 1. Prevent that youngster end up in NEET- situation 2. Find (NEET-) Youngsters and keep them in the picture 3. Tailor-made support for vulnerable people in their search for a job Public employment service of Flanders HOW?
  • 29. # Futureproof - Emino vzw • Support for NEET-Youngsters who deal with obstacles - Lack of diploma or education - Language skills - Attitude • 17-30 years old • Goal: Job or education • Individual + group training • Practical and hands-on → Experience • Outreaching and clinging • Warm transfers: collaboration with other organisations
  • 30. • Motivated youngsters vs. Unfilled vacancies = big mismatch • How to close the gap? • Counseling for companies: workshops and individual counseling • Insight in young people • How to connect? • Use of social media • Rearranging and adapting workplaces • Meet & Greet • Introducing mentorship • … Youth Access lab - HR 3 “The expectations in the vacancies are so high and unrealistic. We have the feeling we will never have a chance to get the job”
  • 32. Bavo Raeymaekers Project Leader Youth Unemployment Bavo.Raeymaekers@antwerpen.be
  • 33. Any questions for Bavo & Suzan? Q&A
  • 34. Growing with others helps you succeed Adriaan De Keersmaeker Community manager (Talk to C)
  • 35. "Not investing in yourself holds you back. Growing with others helps you succeed." Adriaan De Keersmaeker Community Lead Talk To C
  • 36. My Golden Elements Growth Networking Environment
  • 38. TALK TO C’OMMUNITY GROUP MENTORING 1-ON-1 MENTORING GROW YOURSELF EVENTS LEARNING EVENTS The Talk To C’ommunity
  • 40. Enthusiastic Novice EAGERNESS TO LEARN LOW L O W H I G H HIGH SKILLS & KNOWLEDGE Growth - Oriented Expert Unmotivated Beginner Experienced Stagnant The four types of (young) professionals
  • 41. Traditional businesses experience 1 common problem How should I deal with the next generation so they don't walk away? How should I develop my current young professionals so that it engages them? How should I attract the next generation without overpaying them? The War For Talent
  • 42. 20th century mindset in a 21st century workforce Challenges and opportunities The Multi-Generational Workforce Reverse Mentoring & Learning opportunities
  • 43. Act like a sponge
  • 44. Develop your inner chameleon
  • 45. Let the spider run alive
  • 47. What do you need to remember? “Act like a sponge: absorb knowledge, soak in experiences, and grow through every moment” Lifelong Learning Growth Networking Environment “If you want to live and thrive, let the spider run alive” Network = Net Worth “Play Like Mario: Learn the rules of the game and play all day everyday in your own authentic way” No Comparison
  • 50. Round table Hosted by the Service Design Podcast
  • 51. Imagining collective futures with Khushboo Balwani from BrusselAVenir Listen tip
  • 52. Round table Hosted by the Service Design Podcast
  • 53. Save the date! 16th October 2024 • 18h • Ghent
  • 54. Special thanks to our sponsors by