Selling UX in Your Organization - Stir Trek 2012Carol Smith
Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.
Nick will explore the best practices of user experience by reviewing some of the most popular and highly trafficked websites today such as eBay, Amazon, Toyota, Flickr, Twitter, Netflix and more. Nick will identify and explain both good an bad experiences on these sites on the merits of visual design, information architecture, interaction, and ease of use. If there is time we will open the floor for audience submissions and to provide quick feedback and areas of improvement.
A virtual guest lecture for a Digital Content Management class at the University of Hawaii at Manoa, introducing the students to UX in general, talking about my career/experience/projects, and suggesting tie-ins with library science and content.
Selling UX in Your Organization - Stir Trek 2012Carol Smith
Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.
Nick will explore the best practices of user experience by reviewing some of the most popular and highly trafficked websites today such as eBay, Amazon, Toyota, Flickr, Twitter, Netflix and more. Nick will identify and explain both good an bad experiences on these sites on the merits of visual design, information architecture, interaction, and ease of use. If there is time we will open the floor for audience submissions and to provide quick feedback and areas of improvement.
A virtual guest lecture for a Digital Content Management class at the University of Hawaii at Manoa, introducing the students to UX in general, talking about my career/experience/projects, and suggesting tie-ins with library science and content.
Design Thinking Process And Strategy For A New ProductUXDXConf
How could you use Design Thinking to find a compromise between users and business needs? How do you balance craftsmanship, communication and commercial awareness, managing external stakeholders?
In this talk, Roberta, Senior UX Designer and Team Leader at Booking.com, will walk you through her strategy to implement a challenging new product that defined her growth as leader in one of the world’s leading digital travel companies.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
UXPA 2013 Annual Conference Thursday July 11, 2013 1:30 pm - 2:30pm ET by Paul Bryan
UX Strategy is an emerging discipline within the field of user experience. Companies around the world are realizing that they need to move beyond basic usability and interaction design, and begin developing a comprehensive rationale that guides user experience design programs to successful outcomes. This session discusses how to assemble the key components of a user experience strategy. It addresses topics such as establishing a user experience vision, aligning user experience with business strategy, modeling and segmenting user behaviors across channels, developing a UX scorecard that tracks design performance, and producing a UX road map.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
UXPA2019 Influence Product Strategy and Quality by Conducting Collaborative ...UXPA International
Two UX practitioners share case-studies and learnings from leading global and collaborative UX workshops. You will leave with tips, tricks, and techniques on how to facilitate your UX discovery workshops and influence product strategy and usability.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
Overview of what should be taken into account when building out the estimate for User Experience work efforts. Along with an overview of to design estimation methods.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
Insights from my first 6 month at DelighteX. Coming as the only designer at the teaming. Growing a UX team of 4.
Talk from User Experience Monday Munich / 26th May 2014
https://www.xing.com/communities/groups/user-experience-monday-muenchen-7928-1001155
Diesen Vortrag habe ich auf der IA-Konferenz 2013 gehalten.
Ich spreche hier über die User Experience bei Anwendungen in Großunternehmen.
Ich identifiziere 6 Ursachenbereiche, die zu mieser UX bei Unternehmensanwendungen führen. Ich zeige zwei recht typische Szenarien:
A - "Die Mutter aller Systeme" (Fiasko)
B - nur ein einzelner Workflow (Guter Erfolg)
Schließlich gebe ich Hinweise, wie Konzepter im Großunternehmen überleben können.
Design Thinking Process And Strategy For A New ProductUXDXConf
How could you use Design Thinking to find a compromise between users and business needs? How do you balance craftsmanship, communication and commercial awareness, managing external stakeholders?
In this talk, Roberta, Senior UX Designer and Team Leader at Booking.com, will walk you through her strategy to implement a challenging new product that defined her growth as leader in one of the world’s leading digital travel companies.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
UXPA 2013 Annual Conference Thursday July 11, 2013 1:30 pm - 2:30pm ET by Paul Bryan
UX Strategy is an emerging discipline within the field of user experience. Companies around the world are realizing that they need to move beyond basic usability and interaction design, and begin developing a comprehensive rationale that guides user experience design programs to successful outcomes. This session discusses how to assemble the key components of a user experience strategy. It addresses topics such as establishing a user experience vision, aligning user experience with business strategy, modeling and segmenting user behaviors across channels, developing a UX scorecard that tracks design performance, and producing a UX road map.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
UXPA2019 Influence Product Strategy and Quality by Conducting Collaborative ...UXPA International
Two UX practitioners share case-studies and learnings from leading global and collaborative UX workshops. You will leave with tips, tricks, and techniques on how to facilitate your UX discovery workshops and influence product strategy and usability.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
Overview of what should be taken into account when building out the estimate for User Experience work efforts. Along with an overview of to design estimation methods.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
Insights from my first 6 month at DelighteX. Coming as the only designer at the teaming. Growing a UX team of 4.
Talk from User Experience Monday Munich / 26th May 2014
https://www.xing.com/communities/groups/user-experience-monday-muenchen-7928-1001155
Diesen Vortrag habe ich auf der IA-Konferenz 2013 gehalten.
Ich spreche hier über die User Experience bei Anwendungen in Großunternehmen.
Ich identifiziere 6 Ursachenbereiche, die zu mieser UX bei Unternehmensanwendungen führen. Ich zeige zwei recht typische Szenarien:
A - "Die Mutter aller Systeme" (Fiasko)
B - nur ein einzelner Workflow (Guter Erfolg)
Schließlich gebe ich Hinweise, wie Konzepter im Großunternehmen überleben können.
Building And Managing Successful Ux TeamsRod Farmer
Presentation to the ARK Online User Experience Conference. Provides an overview of how to build and manage successful User Experience teams through planning, leadership, and organisational influence. More specifically, this presentation argues that greater quality and org influence do NOT come through focusing on better research and design skills ...
Last week, 19 March, Adriaan Fenwick, gave a talk at the SAUX Cape Town meet-up at 22Seven's vintage theatre, sponsored by Flow, 22Seven and BSG.
He shared the stage with the talented Sarah Blake who showed the work she did on Woolworth's responsive designed site. In this post I'll share the details of my talk.
Download my slides here
UX Strategy - Lessons from the 2013 UXSTRAT ConferenceKrispian Emert
Krispian Emert attended the 2013 UX Strategy Conference in Atlanta, and returned with lots of great ideas and techniques to share about making UX more strategic and less tactical.
This slide deck accompanied Krispian's talk to the Vancouver User Experience Group, "Lessons from the 2013 UXSTRAT Conference," where she shared her favourite techniques learned from Foolproof's Tim Loo, Mail Chimp's Aarron Walter and The Understanding Group's Dan Klyn.
Krispian's talk also covers how she is using the techniques learned at UX STRAT in her own work.
Users First: UX Basics for Websites that Serve People (staff presentation at ...Melissa Van De Werfhorst
Workshop for web design, web development, and marketing staff at UC Santa Barbara on user experience (UX) basics. Introduction to UX. Emphasis on the planning through design concepts of UX. Presented 12/17/14 by Melissa Van De Werfhorst, hosted by the UCSB Web Standards Group.
SwissICT Fachgruppe UX: Definition und Bedeutung von User ExperienceNetcetera
Kurze Einführung in das Thema User Experience aus Sicht der Fachgruppe UX:
- Was ist UX?
- Weshalb ist das Thema UX relevant?
- Was ist das Vorgehen bei User Centered Design (UCD)?
- Was sind die wichtigsten UX-Methoden?
Der Vortrag war ein Teil des Kickoff Events der SwissICT Fachgruppe UX. Weitere Infos sind hier zu finden: http://www.swissict.ch/expertenwissen/fachgruppen/user-experience/rueckblick-2014/
Slides from my talk at UX Day 2015 in Mannheim.
tldr: UX and Agile processes work well, but not together, and that's why producing great user experience is often so hard. I try to show how designers and developers together might make this work.
This is an updated version of the talk I gave in Sep 2016 at Mind The Product. I gave this version of the talk at Webstock in Wellington, NZ in Feb 2017 and then later on that month in Sydney at the IxDA Sydney February event. The set up is a bit different in this version and the focus is more on the principles rather than just the project, program, portfolio structure.
The Ideal Ux Team And What They ProduceDave Lougheed
Building great online user experiences is about a great team. I have been building and leading UX teams in Toronto for nearly 15 years. This is the team structure and outputs I have found to be the ideal situation for building great user experiences..
Safety culture is the number one indicator of successful injury prevention programs, as discussed in a previous blog post.
But what is safety culture and how do you know where yours stacks up?
According to OSHA, “Safety cultures consist of shared beliefs, practices, and attitudes that exist at an establishment. Culture is the atmosphere created by those beliefs, attitudes, etc., which shape our behavior.”
By definition, safety culture is difficult to measure. How do you measure values, attitudes and beliefs?
Following are 25 ways to tell whether or not you have an awesome safety culture. If you can answer yes to most of these, you’re doing great. Keep it up!
If not, you have some work to do. Don’t be discouraged, culture change takes time and perseverance.
Wenn uns Googles Updates und Algorithmusanpassungen in den letzten Jahres eines gelehrt haben, dann dass es für eine optimale Sichtbarkeit in den Suchergebnissen nicht mehr genügt, die Rankingfaktoren und Lücken der Suchmaschinen richtig auszunutzen. Vielmehr ist aus der Optimierung für Suchmaschinen eine Optimierung für den Nutzer geworden, um diesem die besten Ergebnisse für seine Suchanfrage zu liefern. Doch woher wissen wir, was Nutzer wirklich wollen, und wie schaffen wir es, dass sich die Nutzer auf unserer Website wohlfühlen? Diese Aufgabe erfordert mehr als technisches Verständnis, schließt Design-, Usability- und UX-Elemente ein und darf auch die Vermarktung nicht außer Acht lassen. Wie können wir also die gewohnten Silos durchbrechen, um Nutzer besser abzuholen und glücklich zu machen?
Join us for the ui/ux training institutes in Hyderabad at Edux factor and enrich your carrier.
Dream for wonderful carrier we make to achieve your dreams come true Hurry up & enroll now.
<a href="https://eduxfactor.com/ui-ux-online-training">ui/ux training institutes in Hyderabad</a>
Join us for the ui/ux training institutes in Hyderabad at Edux factor and enrich your carrier.
Dream for wonderful carrier we make to achieve your dreams come true Hurry up & enroll now.
<a href="URL">ui/ux training institutes in Hyderabad</a>
In this hands-on UI/UX Design Masters Program, you will cover comprehensive approaches to all UI/UX design development stages. You will learn the concepts of UX research, design thinking, UI prototyping and styling, information architecture, usability and testing.
In this hands-on UI/UX Design Masters Program, you will cover comprehensive approaches to all UI/UX design development stages. You will learn the concepts of UX research, design thinking, UI prototyping and styling, information architecture, usability and testing.
This is a presentation I prepared for UXMad 2013. It is pretty much the 3rd presentation in a series for 2013. It has similar themes to "The Long Tail of User Experience" and to "Dream Jobs." I covers how you build a UX culture in anengineering or software development environment.
Presented at Agile Singapore 2016
https://confengine.com/agile-singapore-2016/proposal/2632/user-experience-for-product-managers
Why is UX important for Product Managers? Gain an understanding of the concept and discipline of user experience - defined, explained and made actionable for Product Managers.
Learn how UX tools and artifacts can help you make better product decisions, and how to overcome common objections to UX processes.
Outline/structure of the Session
- The Value of User Experience (UX) beyond screens and interfaces
- Discover how UX is Critical to your business and bottom line, including ROI of UX
- Developing a UX Strategy Blueprint
- Learning to Integrate UX Data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Learning Outcome
Takeaways
- Understand the value of user experience, beyond just screens and interfaces
- Discover how user experience is critical to your business and the bottom line, including the ROI of UX
- Learn to integrate UX data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Target Audience
Product Heads, Product Managers, Product Owners, Developers, Team Leads
Filip Healy (Threesixty Reality): Making Immersive Tech More UsableAugmentedWorldExpo
A talk from the Design Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Filip Healy (Threesixty Reality): Making immersive tech more usable: Involving target users in your design process
Understanding user needs, design research and usability testing are common practice today for most digital products. It's rare for a mobile app or website from any serious company to go live without some degree of testing with users.
The benefits of involving users in the design process are well known to UX professionals and digital product managers: improved usability, reduced dropouts, optimised conversion rates, higher engagement and better user advocacy.
In this talk I'll discuss how this applies to immersive tech and why it's more important than ever to understand actual user behaviour and develop new interaction paradigms that deliver on the potential of VR and AR platforms. I'll talk through the process of running studies with users, when to test the design, how to set things up and what data to focus on in order to get the most benefit from testing with users. What can we learn from this type of research and why is it important for ensuring the success of our product?
http://AugmentedWorldExpo.com
Building an Adoption Plan: Turning it on(Part 2 of 2)Cisco Canada
Now that you understand what's included in your License agreement, it's time to get your employees excited to turn on the features and start reaping the benefits of your investment. The session will continue our discussion around adoption planning with best practices for employee training & engagement of your collaboration investment. This is a great opportunity to tap into your employees' creativity and empowering them to build new functionalities and applications leveraging devices they already are comfortable with. We will also review how to track utilization and consumption rates so you can reconcile your investment against the productivity gains you will see.
IxDA Helsinki meet-up at Smartly.io, Thu, 25th August 2016Pekka Hartikainen
Topics in the meet-up
A Practical Approach to Icon Taxonomy
Teemu Korpilahti, Lead Designer at Crasman
Accept the Imperfectness
Sami Vuori, Visual / UX / UI Designer at Gapps
Losing Control: Design Systems for Complex User Interfaces
Pekka Hartikainen, Design Lead at Smartly.io
An overview of older but still relevant techniques when we think about interaction design. If you're a practitioner now there's nothing new here but if you're trying to understand what interaction design is and how it adds value this is a good place to start.
Presented at the University of British Columbia, Computer Science Alumni Lecture Series - Nov. 27, 2014
The presentation introduces techniques to position User Experience (UX) Practice as a standard within an organization. It outlines not only standard UX techniques but also ways to demonstrate UX's value and ability to contribute to an organization's bottom line.
A case study presented at UX Cambridge 2016.
For hundreds of years, discoveries in science have been discussed, debated and advanced within the scientific literature. Finding evidence in the literature, to test a hypothesis, is fundamental to scientific research.
But finding evidence in scientific literature can be time consuming and difficult, especially as the number of published articles increases significantly each year. Advances in text mining technology offer the potential to make this task easier and quicker. Text miners are software engineers and subject experts who write algorithms to find useful information in vast amounts of unstructured text content. Deciding what information is useful to end users, and presenting it in an intuitive way, at the right point in time, is where UX can help.
This is a case study about annotating scientific terms and concepts in millions of research articles, with the goal to help life science researchers identify relevant information in articles quickly and easily. We explain how text miners, UX and developers collaborated; what we discovered about user needs; challenges and constraints we faced and iterative improvements we have made to the design.
Service Design in Government 2015 - Conference ThemesMichele Ide-Smith
Service Design in Government is a practical conference for anyone designing public services. This presentation includes some of the themes that emerged from this year's conference, which took place on 19 and 20 March, 2015 in London.
A talk I gave at ProductTank in London in November 2014 for a Lean UX evening. The talk is a case study about designing a product concept using Lean UX methods such as rapid prototyping, in 3 days at a software conference. There is a short video that accompanies the talk here: https://www.youtube.com/watch?v=BA_HZW66jcQ
A version of my Rapid Product Design in the Wild talk at Agile Iceland 2014. http://www.agileisland.is
How do you know you're developing the right product? This talk will help you think creatively about how to do customer development using Agile and Lean User Experience methods. I share what we learnt about using rapid, iterative prototyping techniques to develop a minimum viable product at a software conference.
In August 2012 we attended Kscope, a conference for Oracle developers. Instead of doing the usual product demonstrations, we turned our stand into a live lab and took Agile development processes out of the office and in front of our customers. Our stand included an area for customer research, a Kanban board and information radiators in the form of a whiteboard, blank wall and a large digital screen. Over 3 days we ran 9 sprints and conducted 25 customer interviews, using a paper prototype to get feedback. We collected invaluable information about our customers' development environments, how they work with their teams, their processes, tasks and pain points. By the end of the conference my colleague had developed an interactive HTML/CSS prototype which potential customers could evaluate. The team went through several rapid build-measure-learn cycles to improve our product concept and validate the market need.
Opening up our development process at a trade show provided visitors to the stand with an opportunity to experience Agile and Lean methods first-hand.
A presentation I gave at the UK UXPA (@ukuxpa) #LeanUX event in October 2014 in London.
This talk was a variation of my Rapid Product Design talk. I've added a few reflections on my experiences of trying to implement Lean UX principles in a new organisation. I took inspiration from Bill Scott's Lean UX Anti-Patterns to explain some of the problems we encountered.
The other speakers were:
Adrian Howard (@adrianh) from Quietstars who spoke about Lean Persona: http://www.slideshare.net/adrianh/lean-persona
Andrew Godfrey (@tweet_godfrey) from Foolproof who spoke about adapting a Lean UX process and using Lean UX principles in an agency environment, with clients.
A workshop for the Cam Creative Meetup group on 27 August 2014 which I ran with Anusha Iyer. The aim of the workshop was to give participants an understanding of how they could influence the UX design process. Only a few participants in the workshop were UX Designers, the rest of the group was made up of graphic/visual designers, web designers, developers, marketers and writers.
We gave participants a design problem and persona and they had just over an hour to come up with a design solution using the design studio (or design charrette) method.
A talk from GOTO Amsterdam, on 20th June 2014.
Abstract:
We've all been there. You release a new feature, product or service, only to find it isn't quite what your customers want or need. But by the time you release, it's too late to make significant changes.
Traditionally user experience design has involved upfront user research and design, to ensure we build products that meet customer needs. But this approach doesn't always work so well within an Agile development environment. Lean UX draws inspiration from the philosophy behind Lean manufacturing, where the emphasis is on reducing waste in the production process and only working on things that create value for your customers.
In this session Michele will demonstrate how taking a Lean UX approach can help you to design the right products for your customers. Michele will share some practical tips, tools and techniques for product teams. You'll learn how to:
Get the team out of the building to find out first-hand what your customers want and need
Use rapid prototyping techniques to validate assumptions with customers, without having to code a fully functioning application.
Work collaboratively with your team to get to the right design quickly
My slides from GOTO Berlin. The talk was about my experiences of designing the right product, some of my influences and how I've used a Lean UX approach. The talk was about reducing the feedback loop and aiming to make sure that the product you are designing is what your customers want or need.
My Agile 2013 session 'Rapid Product Design in the Wild'. In August 2012 Red Gate attended Kscope, a conference for Oracle developers. Instead of doing the usual product demonstrations, we turned our stand into a live lab and took Agile development processes out of the office and in front of our customers. Our stand included an area for customer research, a Kanban board and information radiators in the form of a whiteboard, blank wall and a large digital screen. Over 3 days we ran 9 sprints and conducted 25 customer interviews, using a paper prototype to get feedback. We collected invaluable information about our customers' development environments, how they work with their teams, their processes, tasks and pain points. By the end of the conference my colleague had developed an interactive HTML/CSS prototype which potential customers could evaluate. The team went through several rapid build-measure-learn cycles to improve our product concept and validate the market need.
This presentation explains the process we used and introduces the Live Design Lab Planner, a tool which helps teams to plan this type of rapid product design activity.
A 25 minute workshop on sketchnoting (visual note taking) which I ran at the UK UXPA Creativity event on 21 March 2013, in London. I ran the workshop 3 times back-to-back and by the end of the evening we had around 50 sketchnotes created by the workshop attendees! Mike Rohde and Peachpit very kindly gave me 3 copies of The Sketchnote Handbook to give away and I picked out 3 budding sketchnoters to receive the books. Thanks to the UK UPA for organising the Creativity event and Sapient Nitro for hosting! And a hat tip to Eva-Lotta Lamm who inspired me to start sketchnoting back in 2011.
Collaboration within a multidisciplinary team: working together to solve design problems more effectively. These slides are from a workshop at UX Cambridge 2012 presented with Andy Morris and Revathi Nathaniel from Red Gate. The workshop aimed to promote the role of UX practitioners as facilitators and gave participants the opportunity to try out the KJ-Method and Design Consequences game.
A case study of developing a prototype for a software tool and getting customer feedback in 3 days at a tradeshow. I've written a blog post about this project here: http://ux.red-gate.com/running-a-live-lab-at-a-tradeshow.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Elevating Tactical DDD Patterns Through Object Calisthenics
Winning hearts and minds: how to embed UX from scratch in a large organisation
1. Winning hearts and
minds: how to embed
UX from scratch in a
large organisation
Michele Ide-Smith
UX Cambridge, November 2011
2. “As their usability approach matures,
organisations typically progress
through the same sequence of stages,
from initial hostility to widespread
reliance on user research.”
Jakob Nielsen
3. A bit of background
Photo by Kaptain Kobold http://www.flickr.com/photos/kaptainkobold/5359290323
4. About me
Head of
Information
Interactive
Architecture
Production
Started MSc in
Web HCI
Web developer
accessibility
UX Specialist
1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Web Strategy
Project Manager & Manager
Information
Architect Observed user
testing
Graduated with
MSc in HCI
24. Always point out something
positive as well as the negatives
Use familiar language e.g. ‘customer
focus’, ‘customer experience’
Photo by hatalmas http://www.flickr.com/photos/hatalmas/6094281702
26. Find a UX Champion who can gain
organisational support and resources
UX rocks!!
Photo by Dunechaser http://www.flickr.com/photos/dunechaser/3538429942/
28. If you have budget available and
decide to use external expertise
29. Find a supplier who’ll work collaboratively
Work collaboratively
And help transfer skills to in-house teams
Photo by Lollyman: http://www.flickr.com/photos/lollyman/4424552903
37. Regular user testing is an invaluable
way to get early feedback on designs
Photo by Kaptain Kobold http://www.flickr.com/photos/kaptainkobold/5181464194
61. Do you know who your users are?
Photo by Joe Shablotnik http://www.flickr.com/photos/joeshlabotnik/305410323/
62. Work with data experts¹ to segment
customers and help create personas,
to enable everyone in the organisation
to know their users
1. Data experts could be market researchers or data analysts
63. Use personas to bring your user data to life
Photo by Canned Tuna http://www.flickr.com/photos/cannedtuna/4852756417/
64. We created personas with quantitative
data (demographic and transactional)
as well as qualitative data
66. UX was being considered at each point
in a customer journey
67. A team which collaborates
and learns together can
achieve great things
Photo by Rob Young http://www.flickr.com/photos/rob-young/2835825416
68. UX adoption / maturity survey
• Based on Human Factors International
checklist (developed after 2009 survey)
• 65 respondents, sourced from UX networks
and groups (London IA, LinkedIn, Twitter)
78. 25%
Define measurable success criteria
and performance metrics for every
website or application they develop
8%
Measure and report ROI
79. 36% part of
Said UX skills are a recognised
their job description
38% 22%
Have staff Provide training /
dedicated to UX education for non-
100% of the time UX staff
80. Challenges
• Resources - limited resources and budget
• Communication / education - lack of
understanding of what UX is
• Strategy – lack of UX vision; lack of mandate;
de-centralisation leads to departmental silos;
no centralised UX plan; UX as a ‘bolt on’
• Change – fear of change
81. Top tips
• Sell the benefits and value
• Gain buy in and engage others e.g. observing
user testing, sketching and ideation sessions
• Go undercover
• But at some point you’ll need to embed and
formalise the process
83. “No matter how impassioned your
approach, it’s impossible to take a
company straight from UX indifference to
UX maturity. The demands are too
disruptive. Focus, as the undercover
manifesto suggests, on big change
through small victories, slowly winning
the hearts and minds and convincing your
team of the need for UX approaches .”
Cennydd Bowles, James Box
85. Get in touch
Michele Ide-Smith
User Experience Specialist
Red Gate Software
michele.ide-smith@red-gate.com
@micheleidesmith
www.ide-smith.co.uk
www.linkedin.com/in/micheleidesmith
Editor's Notes
Developed by Fred Davis in 1989, to provide a valid and reliable method of predicting user acceptance of information systems. TAM is an extension of the Theory of Planned Behaviour (Azjen, 1989) but uses two key measures: perceived usefulness and perceived ease of use.Perceived usefulness is defined here as "the degree to which a person believes that using a particular system would enhance his or her job performance.“Perceived ease of use, in contrast, refers to "the degree to which a person believes that using a particular system would be free of effort."
Choose a self-contained project
School closures page – analyticsLibraries – card sorting how people understand the term ‘your library online’OU – course listing on home page