1. Edward Morgan
Idaho Falls, ID 83404 | Phone: (801) 913-9552 | Email: etmorgann@gmail.com
Education
University of Utah, Salt Lake City, UT. 2010 - 2014
Computer Engineering Technologies/Technicians BS
Phoenix Institute of Technology, Phoenix, Az. December 1985
Associates in Architectural Drafting and Design,
Computer Aided Drafting and Design.
Technical Proficiency
 Programming: experience in C/C++, Machine, Assembly, Matlab, XML, Java, Android,
DOS Shell Scripting, Data Migration, Python, VBA
 Software: Eclipse, Logisim2, Arduino, RISC G Assembler, Circuit Simulator, C Compiler,
Adium, VMware, TOAD for Oracle, IDLE, Serif DrawPlus, Sony Vegas Pro, Sony DVD
Architect, LogMeIn, Breeze, Agent Workbench, Salesforce
 Hardware: Complete server to terminal setup, hardware diagnostics, troubleshooting and
repair, modem, router and switch network configuration and security, detailed
maintenance
 Advanced Mac and Windows with a working knowledge of Microsoft Office 2010
(win/mac): Working knowledge of Linux and Unix platform
 Volunteered services to Canyon School District (Audrey Boone) by assisting in the
installation of Draper Park Middle School’s CTE computer lab (32 terminals)
Experience
AVG Manager Small Business Tier 1 Technical Support (US, UK, AU, CA)
CSS Corp, Draper, UT. May 2015 – Present
 Manager, Trainer: 32+ person team supporting globally English speaking countries
 Ensure team members maintain AVG Anti Virus Security Standards and Practices
 Monitor support calls and provide feedback to Team, Corporate, and KB Articles
 Create detailed reports using Salesforce ticketing system
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2.  Goal oriented 100% customer satisfaction while reaching projected goals
Geek Squad Technical Support
Alorica, Magna, UT. July 2014 – May 2015
 Remote online technical support and client services
 Problem solving associated to PC and Network utilities
 Install and remove consumer programs
 Identify and remove malware and virus
 Create and troubleshoot various client accounts
Military Internship
Zions Bank, Salt Lake City, UT. April 2014 - July 2014
 Design graphics and production of video for pilot program
 Program Excel VBA interactive workbooks
 Liaison for University of Utah Veterans Center
Edward Morgan
Draper, UT 84020 | Phone: (801) 913-9552 | Email: etmorgann@comcast.net
Experience
Drafting, Graphics, Computer Specialist (contract)
Development In Motion LLC (Backyard Blaze), Las Vegas, NV. August 2013 – July 2014
 Create active protocol Excel Spreadsheets for merchants
 Design and layout of sales catalogs
 Produce CAD drawings for outdoor fire features
 Calculate Profit Margins for national and international sales
Video, Graphics, Computer Specialist (contract)
Reese & Associates, Draper, UT. September 2009 – July 2013
 Implemented story board to graphics as Senior Production Manager
 Modulated sound editing as Studio Lead Sound Engineer
 Co-Authored of DVD and workbook based on the Golden Ratio
 Produced and Direct presentation training DVDs
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3. Office / IT
TMP, Mortgage, Draper, UT. September 2007 – May 2013
 Maintained computer system for small network running Calyx Point data base
 Focused on less than 2% downtime
 Implemented user training and troubleshooting
IT / Computer Repair
Northwestern Mortgage Corporation, Draper, UT. February 2008 – May 2010
 Maintained computer system for small network running Calyx Point database.
 Installed hardline network and complete terminal composition
IT / Training Manual and Sales Presentation Production
Bishop Corporate Solutions, Las Vegas, NV. June 2008 – January
2009
 Supported operations IT, keeping down time to a minimum
 Produced SOP and Collection System Operations manual
 Increased employee integration time with fewer employee errors
Military Experience
US Army 3 years
Army Food Service Sargent, Dining Facility Operations; 7
th
Infantry Division, Fort Ord, CA.
Awards:
 Army Commendation Medal, for winning Armed Services ‘Cook of the Quarter’ Western
United States consecutively.
 Army Good Conduct Medal, for exemplary behavior, efficiency and fidelity while
supporting Panama and Honduras conflicts.
 Awarded the only Corporal rank (reserved for combat) in the US Army Quartermaster
Battalion.
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