1. Stormy Bradley
5150 West Day Park Dr.
Salt Lake City, UT 84120
385-315-1015
stormy_tafoya@yahoo.com
Career Summary:
Performance-driven individual with a wealth of experience in management and administrative
functions. Highly motivated business professional, as well as providing strategic and tactical
leadership to ensure efficiency in office operations.
Skill Summary:
MS Office Suite PBX Phone Systems Communications
Time Management
Staffing/Recruiting
Accounts Payable
Accounts Receivable
Self-Motivated
Kronos
Human Resources
Communication
Citrix
Conflict Management
Oracle
Navision
Professional History:
Admin/ HR Assistant- Exel- Dannon (TEMP) (WVC, UT) 06/15-08/15
• Interviewed potential warehouse positions
• Processed new employment testing including drug tests and background screening.
• Processed IN/OUT bound delivery paperwork.
• Ran daily inventory reports and reported them back to corporate headquarters.
• Managed time keeping for all employees including: Attendance, vacation, probations.
• Maintained inventory for all supplies and materials.
Collections Manager- AAPC (TEMP) (SLC, UT) 03/15-05/15
• Collected on all outstanding invoices over 30-90 days.
• Brought outstanding balance from $3.8 Million to $1.6 Million is three months.
• Managed spreadsheets for incoming balances
• Was a part of the Audit Services team
• Performed Audits for medical records
• Created training for collections
• Helped Customers with ICD-9 and ICD-10 boot camps and on-site trainings
• Worked with sister company Optum on training materials.
Accounts Payable/Receivable Manager- Blanchard Metals (TEMP) (SLC, UT) 12/14-02/15
• Handled all vendor invoices
• Collected on current and outstanding invoices and purchase orders
• Responsible for maintaining all employee’s time and vacation hours
• Issued payroll every for over 80 employees
• Created all spreadsheets for collections
Office Manager- Westwood Mill & Cabinet (SLC, UT) (TEMP) 05/14-08/14
• Drastically improved employee retention and turnover to less then 15% in 3 months
• Assists with scheduling and payroll processes on a daily and weekly basis.
• Set sales plan for the team to enhance commercial achievements as well as personal
goals.

2. • Oversaw all recruiting and interviews. Handled all new hire paper work.
• Strategy and Planning - Short & Long term per job for job costing.
• Developed and implemented marketing strategies.
• Created and maintained all monthly and quarterly reports. Responsible for improving
office controls to be audit-ready at all times.
• Worked close with CEO and other board members to insure the best possible service for
customers.
Branch Administrator/Billing Manager – Pac-Van (SLC, UT) 09/12 – 08/13
• Managed accounts payable/receivable and collections for all vendors and customers
• Issued Purchase Orders for service calls as well as materials and supplies
• Operated dispatch board, scheduled pick-ups and deliveries of containers/offices
• Conducted monthly inventory of yard fleet for containers/offices
• Maintained expense reports for Branch Managers, Sales Reps and Fleet Drivers
• Organized all insurance certificates, verified that policy coverage was sufficient
Call Center Manager – Integrated Ordering Systems (SLC, UT) 12/11 – 07/12
• Responsible for prioritizing multiple tasks and implementing appropriate follow-up
action to enhance the quality of customer service and coaching for all call center agents.
• Participated in interviewing, selection, hiring, training, and performance evaluations of
all associates in collaboration with job fit.
• Performed Human Resource duties, including maintaining timesheets, and adherence to
attendance guidelines, performance, policy and procedure
• Coordinated meetings between management and corporate customers
• Processed payroll, interviewed employment candidates and completed monthly
performance reviews
• Routed calls to agents according to call flow, worked proficiently in Microsoft suites,
developed and managed all reports while maintaining daily production.
Financial Svcs Rep Supervisor/Sales Liaison – Zion’s Bank (WVC, UT) 07/04-11/11
• Managed important operational metrics to minimize risks and losses for both customer
and branch, while maintaining a high standard of security.
• Collaborated with upper management on operations, advised of any cost-saving/time-
saving measures to improve efficiency
• Awarded the highly sensitive responsibility of vault management
• Supervised tellers: Kept them up on new policy and procedures, as well as trained them
on all new bank products while being well driven to encourage staff to perform
exceptional customer service.
Team Lead/Trainer – Zion’s Bank Call Center (SLC, UT)
• Performed many HR tasks including: Insurance, vacations, PTO, probations and OR
terminations.
• Recruited, interviewed and hired new agents for upcoming training classes.
• Developed curriculum and assisted in training new hire classes.
• Coached trainees and prepared them to transition to assigned teams.
• Monitored stats and performed observations for call quality and policy adherence.
Education & Accomplishments
Salt Lake Community College (SLC, UT) – 2 years completed
Completed Human Resources Certification program with Zion’s Bank

3. Received Bronze Award for customer service at Zion’s Bank on 18 occasions
Earned Golden Spike Award for sales from CEO at Zion’s Bank in 2011