1. DONALD W BAUGHMAN
717-756-5916 | donald.baughman@outlook.com
EDUCATION:
Keystone Technical Institute , Harrisburg, PA
Associates of Computer Science, May 2014 .
Computer and Network Security GPA: 3.5
WORK EXPERIENCE:
CJ Pony Parts, Harrisburg, PA. (Desktop Support Technician) July 2015 to present
Desktop support for 100 workstations with laptops
Hardware breakfix, repair/replacement
Hardware and OSX support for MAC all in ones models 2011 and late 2013
Network support with WLAN and LAN, switches and routers
Network documentationand record keeping
Local and Group Policy support
Peripheral support includes H/P Printers, Zebra Printers, Intermec LabelReaders,
Honeywell Bar Code scanners, Brother MFPs,CardReaders,audio and video
Software support for Microsoft Office Suite 2010/13/16, Outlook 2010/13/16, InOrder,
Drive imaging
Windows 7, 8.1 and 10 OS support withupgrade management
Avaya IP Office user account management
Help Desk Tier 1 with elevation to Tier 2 for server management
Ticket documentation
AD experience creating new users and assigning users and computers to groups with understanding
Network and NTFS permissions
Remote Desktop Services, LogMeInPro+,VPN Applicationmanagement
iTunes, App Store, Windows Marketplace
RandstadTechnologies,Mechanicsburg, PA. (Help Desk) July 2014 to July 2015
Help Desk Support level 1 contract with Honeywell Inc
End user support for PCs ,network, printers and applications with focus on Microsoft Office Suite 10/13
Remote Desktop Protocol
Active Directory services, AS400 account services
Use of SCCM to install and uninstall applications
Remedy 8.1 ticketing system
NBMechanicalServices,MechanicsburgPA, (FieldSupervisor/LeadMechanic) July 2004 to July 2012
HVACtradework.
Project Management
Lead installer, Lead Service Technician
Estimating andSales
Stock Management
CERTIFICATIONS:
CompTia 801/802 A+, Current exp2018
RELATED EXPERIENCE and SKILLS:
Time and JobManagement, customer service, people support, dependable, dedicated and quick to learn.
